Subject Code and Title MRD403: Management of Rooms Division
Assessment Reflection Portfolio
Length 1,000 words
Learning Outcomes This assessment addresses the following subject learning outcomes:
a) Undertake and critically reflect upon the room’s division supervisory functions.
b) Assess a hotel business using management theories, concepts and business performance tools to measure, review and evaluate the essential issues in rooms division management.
c) Evaluate the principles of cost control and the necessary resources for rooms division.
d) Critically reflect upon safety and security measures practiced in rooms division of hotels, and external threats.
e) Assess the importance and application of technology in rooms division.
Total Marks P/F
This assessment task requires you to write a 1000-word reflective portfolio divided into (4) journal entries. Please refer to the Task Instructions for details on how to complete this task.
The Reflective Portfolio is a means to review what you have learnt on a weekly basis. How the theoretical concepts relate to your past/current experiences and how they could be applied to enhance your performance as hotel leader.
Whereas traditional academic projects expect students to be objective and impersonal, a Reflective Portfolio asks students to highlight their own perspectives, and opinions. It provides an accurate summary of the work undertaken and the thought process developed.
• Discuss critically any challenges, areas of confusion or other thoughts relating to your weekly learning experience. Ensure your major ideas are supported by academic references and use proper paragraphing.
• You MUST use the first person to share your reflections. E.g., “I learned this week that…”, “This notion made me reflect…” etc
• Avoid presenting descriptive information, that is to say, no repeating theoretical concepts covered during the sessions neither copying nor pasting content from academic articles and textbooks.
• You MUST frame your reflections using a minimum of 12 credible academic sources (in-text references) to QUALIFY for a pass. Lecture slides are NOT an appropriate reference.
• Cite your sources appropriately using APA 7th Edition Referencing and Academic Writing Guide on Blackboard.
• Applied Learning reflection or Discussion Forum activities could be included to reinforce your arguments as it is part of your weekly learnings.
To help you better understand how to organise your group presentation please follow the below report structure:
• To complete this task, you will need to divide your reflection into (4) journal entries,
o Front Office Management (Guest cycle, Complaints, Conflict Resolution, Performance appraisal)
o Housekeeping Management (Sustainability, Inventory control, labour cost & staffing)
o Guest services Management (Customer experience, WOW factor, etc)
o Night Management (Night audit, Safety & Security, Financial reports)
• Table of contents, introduction and/or conclusion are NOT required.
• Paragraph structure’s sample below
All referencing must be in accordance with the Academic Writing Guide: APA 7th Edition on SharePoint.
It is essential that you use appropriate APA style for citing and referencing research. Please see more information on referencing here in the Academic Writing Guide found via the Academic Skills website.
• Submit your Reflective Portfolio via Blackboard in electronic form as a word-processed file.
• A TUA assessment cover sheet to be attached to your journal.
• File name: “Your full name as per blackboard & student number” E.g., John Smith A00012345
All students are responsible for ensuring that all work submitted is their own and is appropriately referenced and academically written according the Academic Writing Guide. Students also need to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and subsequent penalties for academic misconduct. These are viewable online.
Students also must keep a copy of all submitted material and any assessment drafts.
Assessment Criteria Fail
75 -84% High Distinction
Knowledge and understanding of learning outcomes
of required concepts
Key components of the
assignment are not
understanding of the field
Resembles a recall or
summary of key ideas.
Thorough knowledge or
understanding of the field or discipline/s.
Supports personal opinion and
information substantiated by
evidence from the
Demonstrates a capacity to explain and apply relevant concepts. Highly developed
understanding of the field or
Well demonstrated capacity to explain and apply relevant concepts.
understanding of the field or
Mastery of concepts and
application to new
capacity to demonstrate,
explain and apply relevant
Depth and analysis of
Presents description (i.e.
with no attempt to
analyse or draw
meaning from this
No attempt is made to
move beyond own
experience or to extend
understanding through other positions or points
Draws out some key
learnings. The analysis
focuses primarily on
of view are not a feature
of the discussion.
There is some evidence
of work undertaken but little focus on skill sets that were developed or benefits to a hotel leader. Experiences related to the topic are presented effectively using the students own personal perspectives, opinions and feelings
The description provides an adequate focus for further reflection. It includes a reasonably thorough statement of thoughts and opinions.
Dialogic reflection. The
reflection is analytical or
integrative, linking factors
and perspectives around
Demonstrates a capacity to
draw on past and current
work experience to engage with weekly content.
Demonstrates the ability to reflect on what has been achieved and learnt throughout the unit.
The reflection is analytical or
integrative, clearly linking
factors and perspectives
around the weekly content.
Identifies developments in
thinking and formulates
conclusions and a substantial
position regarding own
knowledge and experiences as
it related to the various topics.
This position is
supported with relevant
experience and insightful
analysis of own and others’
points of view.
Analysis and application of new knowledge
Analysis mostly absent; lack of understanding of concepts from readings or just mentioning the terms without showing understanding.
Use of terms relevant to analyse the subject matter, showing some comprehension but only a generalist understanding.
Identifying different perspectives; discussing them and identifying the differences between them. Using concepts with a good understanding Thoroughly developed and creative analysis and synthesis of major theories and compared alternative methods/techniques for obtaining data.
Discussing different perspectives, integrating the relations between them and extracting implications from differences and similarities, appropriate to the topic.
Clarity of Communication
Meaning is consistently obscured by errors in communication of ideas, including errors in spelling, grammar, punctuation.
References are not cited appropriately using APA6 style. Mainly descriptive writing. There is little discussion beyond description.
The mode of communication is generally coherent; expression is generally clear; no persistent errors in spelling, punctuation, or grammar.
Demonstrates use of credible and relevant research sources to support and develop ideas. Information, arguments and evidence are well presented with mostly clear flow of ideas and arguments.
Care is taken to ensure accuracy of punctuation, spelling, and grammatical structure.
Demonstrates consistent use of credible and relevant research sources to support and develop ideas.
Information, arguments and evidence are very well presented; the presentation is logical and clear.
The work is fluent and demonstrates confidence with the material; the method and style of presentation is entirely appropriate, as are vocabulary and syntax.
References are integrated successfully, making accurate use of APA6 style. The work is extremely well-written, logical with a clarity and maturity of presentation. There is a clear flow of ideas and information with little to no ambiguity.
Demonstrates expert use of high-quality, credible and relevant research sources to support and develop arguments and position statements. Shows extensive evidence of reading.
References are embedded expertly in the flow of information and ideas. Flawless use of APA6 style for all forms of referencing.
The following Subject Learning Outcomes are addressed in this assessment
SLO a) Undertake and critically reflect upon the room’s division supervisory functions.
SLO b) Assess a hotel business using management theories, concepts and business performance tools to measure, review and evaluate the essential issues in room’s division management.
SLO c) Evaluate the principles of cost control and the necessary resources for rooms division.
SLO d) Critically reflect upon safety and security measures practiced in rooms division of hotels, and external threats.
SLO e) Assess the importance and application of technology in rooms division.