Student Version

Section A – Program/Course details
Qualification code: CHC52015
Qualification title: Diploma of Community Services
Unit code:
CHCDEV002
Unit title:
Analyse impacts of sociological factors on clients in community work and services
Department name: HSYCS, Community and Social Inclusion
CRN number: Enter CRN number
Section B – Assessment task details
Assessment number: 4 of 5
Semester/Year:
Due date: On the second visit of the placement assessor
Duration of assessment: 200 hours
Assessment method Knowledge/Observation
Assessment task results ?Ungraded result
?Other: Click here to enter text.
Section C – Instructions to students
Task instructions:
There are 2 parts to this assessment, parts A and B.
Part A is to be completed prior to attending placement, and Part B is to be done whilst on placement.
Part A- Case studies #1 and #2
Part A consists of simulated case studies that are to be completed prior to attending placement,
To complete this task you will need to read the 2 case studies (case studies #1 and #2) that are attached to this assessment and provide a socio-economic analysis of each using the questions provided.
You will need to:
Read Section 1 of the scenario - to answer questions 1-5
Read Section 2 of the scenario - to answer questions 6-7
Using the questions provided, you will be required to do the following for each of the case studies-
1. Gather information regarding their socio-cultural needs
2. Identify what services are available to assist and support the clients and refer or provide them with service
3. Monitor and review the effectiveness of that service
4. Revise or change the service in order to improve client outcomes..

In order to complete this assessment you will use the information provided in the case studies to complete the questions in this report.
Part B- Real client at the work placement organisation or Case study #3, if a placement client is not available
Part B is to be completed whilst on placement
To complete this task you will need to have access to a client in the organisation in which you are completing your placement.
You will use the information gathered for this client to complete the questions in this report (the client’s name is to be changed to protect their confidentiality and privacy).
If you are not able to access the client’s information required to complete this task, you can use the case study #3 that is attached to this assessment.
Using the questions provided, you will be required to do the following for the client/case study-
1. Gather information regarding their socio-cultural needs
2. Identify what services are available to assist and support the clients and refer or provide them with service (if this is not possible you are able to discuss a current service that the client has been referred to and then review its effectiveness)
3. Monitor and review the effectiveness of that service
4. Revise or change the service in order to improve client outcomes
Both part A and B of this assessment must be completed and uploaded to Bright space by the second visit of the placement assessor.
The assessor will go through Part B of the report with you, and may ask you additional questions if clarification is necessary.
Section D – Conditions for assessment
Conditions:
Student to complete and attach Assessment Submission Cover Sheet to the completed Assessment Task.
This is an individual assessment.
You are able to use the following resources to complete your assessment:
-internet
-client files and notes (if allowed by the placement organisation) for part B
- task supervisor for part B
- client interview (if allowed by the placement organisation) for part B
You can refer to class notes to support your answers.
All work is to be answered on Brightspace by the due date.
If you are unable to submit your task by the due date, you will need to apply for a deferred assessment within 5 days of the due date. Please consult with your teacher to complete a deferred assessment application.
You must reference your sources using APA 6th. For more information on referencing go to: http://holmesglen.libguides.com/apareferencing
If you do not reference external sources correctly, this will be classed as plagiarism and you may not pass this task. For more information go to: https://holmesglen.edu.au/Students/Student-resources/Plagiarism/.
Reasonable adjustments may be made where necessary. Please refer to the unit outline and discuss your individual circumstances with your teacher if required.
If you do not pass this assessment task on the first attempt, you will have two opportunities for resubmission.
You may appeal the assessment decision. Please consult with your Education Manager if you wish to do so.
Your completed report must be uploaded to the assessment box in the Bright space CRN of this unit, by the second placement visit.
Equipment/resources students must supply: Equipment/resources to be provided by the RTO:
Placement attendance
Case studies
Placement organisation
Placement Book
Placement assessor
Assessor visit dates

Section E – Marking Sheet - Student Answer Sheet
Student ID: Student name:
Unit code:
CHCDEV002
Unit title: Analyse impacts of sociological factors on clients in community work and services
Date:
Knowledge task
Part A
Case study #1 (prior to placement)
Questions: Provide your responses in the boxes below each question.
Question 1: Nominate the three main socio-cultural factors that are impacting this client.
Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 2: Choose one of the above factors, and analyse the effect that this socio-cultural factor is having on the client.
Include in your answer the impact this socio-cultural factor is having in the following areas of their life, and give examples for each: (minimum 200 words)
Employment
Physical health
Financial capability
Mental health
Community networks
Family relationships
Discrimination
Housing
Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 3: To the degree that your role allows, identify what the current health and wellbeing issues are for this client? Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 4: What additional needs does the client have, or what extra supports do they require as a result of these health issues? Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 5: After analysing the socio- cultural factors that effect this client, you will need to nominate / refer them to a service that will meet their needs. (If it is not possible for you to refer the client, you can nominate a service that they have been referred to, and are currently accessing).
A. Name the service
B. State why you think that this service is appropriate to address the client’s socio-cultural issues, as stated in question 1. Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 6: After the client has been referred to, and engaged with the service, describe how effective you think that the service has been in meeting the client’s needs. Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 7: A. Now that the referral has been reviewed, did it have the best possible outcome for the client? How has it assisted them?
B. If not, what other service could have been offered to the client that would be better suited to meet their socio-cultural needs? Explain why Satisfactory response
Yes ?
No ?
Answer:
Comment:

Case study #2 (prior to placement)
Questions: Provide your responses in the boxes below each question.
Question 1: Nominate the three main socio-cultural factors that are impacting this client.
Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 2: Choose one of the above factors, and analyse the effect that this socio-cultural factor is having on the client.
Include in your answer the impact this socio-cultural factor is having in the following areas of their life, and give examples for each: (minimum 200 words)
Employment
Physical health
Financial capability
Mental health
Community networks
Family relationships
Discrimination
Housing
Satisfactory response
Yes ?
No ?
Answer:

Comment:

Question 3: To the degree that your role allows, identify what the current health and wellbeing issues are for this client? Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 4: What additional needs does the client have, or what extra supports do they require as a result of these health issues? Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 5: After analysing the socio- cultural factors that effect this client, you will need to nominate / refer them to a service that will meet their needs. (If it is not possible for you to refer the client, you can nominate a service that they have been referred to, and are currently accessing).
C. Name the service
D. State why you think that this service is appropriate to address the client’s socio-cultural issues, as stated in question 1. Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 6: After the client has been referred to, and engaged with the service, describe how effective you think that the service has been in meeting the client’s needs. Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 7: C. Now that the referral has been reviewed, did it have the best possible outcome for the client? How has it assisted them?
D. If not, what other service could have been offered to the client that would be better suited to meet their socio-cultural needs? Explain why Satisfactory response
Yes ?
No ?
Answer:
Comment:

Part B
Placement client or Case study #3 (Whilst on placement)
Questions: Provide your responses in the boxes below each question.
Question 1: Nominate the three main socio-cultural factors that are impacting this client.
Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 2: Choose one of the above factors, and analyse the effect that this socio-cultural factor is having on the client.
Include in your answer the impact this socio-cultural factor is having in the following areas of their life, and give examples for each: (minimum 200 words)
Employment
Physical health
Financial capability
Mental health
Community networks
Family relationships
Discrimination
Housing
Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 3: To the degree that your role allows, identify what the current health and wellbeing issues are for this client? Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 4: What additional needs does the client have, or what extra supports do they require as a result of these health issues? Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 5: After analysing the socio- cultural factors that effect this client, you will need to nominate / refer them to a service that will meet their needs. (If it is not possible for you to refer the client, you can nominate a service that they have been referred to, and are currently accessing).
E. Name the service
F. State why you think that this service is appropriate to address the client’s socio-cultural issues, as stated in question 1. Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 6: After the client has been referred to, and engaged with the service, describe how effective you think that the service has been in meeting the client’s needs. Satisfactory response
Yes ?
No ?
Answer:
Comment:

Question 7: E. Now that the referral has been reviewed, did it have the best possible outcome for the client? How has it assisted them?
F. If not, what other service could have been offered to the client that would be better suited to meet their socio-cultural needs? Explain why Satisfactory response
Yes ?
No ?
Answer:
Comment:

Section F – Feedback to Student
Has the student successfully completed this assessment task? Yes No
?
?
Additional Assessor comments (as appropriate):
Resubmission allowed: Yes ?
No ?
Resubmission due date:
Assessor name:
Assessor signature:
Student signature:
Date:
Supporting document
Case studies
Unit code:
CHCDEV002
Unit title: Analyse impacts of sociological factors on clients in community work and services
Case Study #1 Prior to placement
Use this section of the case study to answer questions 1 – 5.
Use this section of the case study to answer questions 6 – 7.
Section 1
Jolene is a 15-year-old female who has been living with her father David, stepmother Karen and their 7-year-old daughter Grace. Jolene has lived with her father since she was 12 years old. Before this she always lived with her mother, Sally.
Jolene had a remarkably close relationship with her mother, they would do everything together. Sally was estranged from her own family and Jolene only had contact with her extended maternal family when she was first born. Whilst living with her mother Jolene had minimal contact with her father who resided interstate. David and Sally were not in a relationship when Jolene was born and had a fractious relationship over the 18 months they were together. Jolene had some photos of her father and would receive a birthday card or phone call when he remembered.
Sally suddenly passed away as a result of a car accident. Jolene was devastated. After a short time in foster care Jolene was relocated interstate to her father’s care.
Jolene initially presented as sad and withdrawn, however after seeing the school counsellor every week for a few months Jolene became more engaged both at home and at school. Jolene had a group of friends who she became close to and was involved in sporting activities outside of school.
Recently there has been a decline in Jolene’s mood, she has become withdrawn from her family, arguing with her father and stepmother and has a new group of friends, predominantly young adult males.
Jolene was considered responsible and would often take Grace to their local park. Last time they went to the park, Jolene had arranged to meet her new friends there and had driven off with them leaving Grace alone at the park. This caused an argument between Jolene, her father and stepmother. During the argument Jolene stated, “she hated her life and wanted to be with her mother”. As a result, Jolene left the family home and has been couch surfing between friends for the last 6 weeks.
During this time Jolene has irregularly attended school, was returned to her family home in the middle of the night by the Police intoxicated and has disclosed to her school friend that she had unprotected sex, misses her mother and sometimes wishes she was dead and with her mother.
David and Karen are concerned for Jolene’s safety and wellbeing and are not happy about her risk-taking behaviours. They have advised Jolene they would like her to return home, however she needs to change her behaviours and the people she is currently mixing with. David and Karen have informed the school counsellor they are prepared to attend counselling sessions with Jolene if this is something she would like to do. The school have made a report to Department of Health and Human Services Child Protection due to Jolene’s risk-taking behaviours and homelessness.
Section 2
Jolene was referred to the local youth service and has attended half of her appointments.
Jolene continues to see Meg her allocated youth worker, however she does not attend these appointments regularly. Jolene appears quite guarded with the information she shares when she meets with Meg. However, Jolene likes attending the youth service as she likes to sit in the art room and draw. Jolene is quite a talented artist.
Jolene has not attended school at all this semester however has remained in contact with some of her school friends. Lately Jolene has been posting photos of herself with older males out in the middle of the night drinking alcohol and breaking into cars stealing anything of value.
Jolene’s physical appearance has declined, she has lost a considerable amount of weight and has lost pride in herself. Jolene had mentioned to Meg that she has been smoking marijuana most days, sometimes with friends or on her own.
Jolene has been staying with the older sister of one of the males she has been socialising with. Jolene feels safe staying with her and helping to look after her 8-month old child. Jolene was staying in a house which had people coming and going. One night when home alone one of the housemates came home and forced himself onto Jolene. Jolene was able to get away from him and left the house immediately quite shaken. Jolene did start to speak with Meg about this however she stopped speaking about this when Meg mentioned she may have to contact the Police and Department of Health and Human Services. Jolene did not attend the service or answer Meg’s phone calls for several weeks after this incident.

Case Study #2 Prior to placement
Use this section of the case study to answer questions 1 – 5.
Section 1
Ayah and her three children, Tanisha (10 years), Zane (9 years) and Aren (7 years) arrived in Australia 8 months ago after fleeing their village in South Sudan. They had been living in a refugee camp for some time before arriving in Australia.
Ayah’s husband and father to her three children was shot dead in an attack on their community. Ayah still has nightmares and vivid memories of the night this attack occurred, she clearly remembers the sounds of the shooting gun’s and the chaos and screaming of her community running for their lives. The smell of their village burning after being set alight is still a vivid smell she has today.
On arrival in Australia, Ayah and her children were provided temporary migrant accommodation. It is a small two-bedroom unit, which they have made home and feel safe in. There are two other Sudanese families who also live in the same apartment block.
Tanisha, Zane and Aren are all attending the local school. The school is incredibly supportive and run additional English classes and support activities to the number of refugee children they have attending the school.
Tanisha is finding school difficult and has told her mother she does not like going. Tanisha often sits alone during school recess.
Ayah had been attending English classes at the local neighbourhood and learning centre with the two other Sudanese women who live in the apartment block with her. Ayah has not attended these classes in the last week nor have her children gone to school.
Last week when walking back home after taking the children to school, Ayah heard a loud noise. She initially froze in fright before running and hiding behind a large tree.
Ayah’s friends became worried about her and visited her. They found Ayah very withdrawn in conversation and providing little eye contact with them. There were many dishes piled up in the sink, scraps of food lying around and a general disarray of the apartment. There was a pile of bills, notes from the school and unopened mail on the table.
The friends were surprised as Ayah was always ‘house proud’ very organised and had an immaculate house. They asked Ayah how she was, and she burst into tears. Ayah explained that she has not been sleeping well as her nightmares have increased, she has little or no appetite, deeply misses her husband, has had no contact with her family in Sudan for months and feels lonely. She also discloses that Tanisha is not settling into school and that Ayah finds it hard communicating with the school due to the language barrier.
Ayah agreed to attend the Neighbourhood and Learning Centre with her friends and talk to them about how she is feeling.
Use this section of the case study to answer questions 6 – 7.
Section 2
Ayah and her children were referred to a migrant service and have been linked in with a Family Support Worker (FSW), Rosie for the last 3 months. During this time the family have engaged positively with their worker, all 3 children look forward to their visits and have been known to draw pictures and have a tea party set up for when Rosie arrives for their home visit.
Ayah has been linked into a counsellor and has found it helpful being able to talk about her life experiences and the feelings she has associated with this. Ayah has been able to acknowledge her depression and the trauma she has experienced. Ayah experiences low days however has been able to implement everyday strategies she has learnt such as meditation and mindfulness which she thinks has helped to improve her sleeping.
Tanisha has been assessed and diagnosed with needing to wear glasses. Rosie was able to assist Ayah navigate the health care system and applied for funding from her agency to help Ayah with the cost of the glasses.
Tanisha has also been attending a children’s group which is run by the agency once a week after school. Tanisha enjoys this group and Ayah has stated she is more confident and comfortable to attend school.
Zane and Aren are enjoying school and although enjoy their mother’s cooking of traditional foods they are also developing a taste for local cuisine dishes. Both are very active children who at this time in their life have shown resilience to their situation.
Ayah had disclosed to Rosie she was concerned as she was not sure when and where the family would be moved to as their current accommodation is temporary. Rosie has written a support letter advocating the family remain living in the same local area as they feel safe in this particular neighbourhood, after having to flee their home country and that the family are engaged in local culturally appropriate services to deal with trauma related life experiences. The letter also highlighted that the children were settled in school and their needs are being supported in this environment and they have also made positive social connections.
Case Study #3 Whilst on Placement: To be used if a client from the placement organisation is not available.
Use this section of the case study to answer questions 1- 5.
Section 1
Dave, Kylie and their four children Kirra (12 years), Beau (10 years), Belinda (9 years) and Tate (3 years) are Aboriginal who live in a rental property in the outer suburbs. Kylie’s sister and her newborn baby were living with them up until one month ago before she secured her own housing.
The family were victims of racist comments and slurs whilst living in their previous property and as a result the family decided to move. They feel safer living in their new home and neighbourhood however this has come at a cost to the household budget as they are now paying an additional $100 per month on their rent.
Dave and Kylie have overcome many challenges in their life. Seven years ago DHHS Child Protection removed Kirra, Beau and Belinda from their care due to Dave and Kylie’s drug and alcohol use. Both felt ‘lost’ without their children in their care. They both linked into services and supported each other in their rehabilitation. After positive engagement with services, distancing themselves from the negative people in their life and returning clean urine and drug screens as ordered by the Children’s Court, the children were returned to their care 12 months later. There has been no further Child Protection involvement.
In the last 18 months Dave’s brother committed suicide and 6 months later his cousin also committed suicide after a long period of poor mental health. Dave’s parents both died due to natural causes when he was a young adult. Dave’s maternal grandmother was part of the stolen generation and was only reconnected with her biological family later in her life. Kylie’s parents both work and are supportive of her and Dave and help when they can.
Dave and Kylie have a strong relationship with themselves and their children. There is positive attachment between all children and their parents. Dave and Kylie never missed an access visit with their children when they were in foster care.
Kirra has diagnosed dyslexia and speech delays and often does not want to attend school. Kirra presents with poor social skills and is withdrawn in social environments. The school have noted she is more engaged on a one on one level in the classroom. Dave and Kylie are cautious of ‘systems’ judging them and make sure they communicate with the teacher about Kirra’s concerns. Kirra has been engaged with the speech therapist at the local community health centre. Beau, Belinda and Tate are developing well for their age and enjoy school and are very social with their friends. Tate is now attending 3-year-old kinder which has given Kylie time to volunteer at the local Aboriginal Co-op.
In the last month Dave was made redundant and received a payout, enough money to cover the rent for 6 weeks. Kylie has expressed her concern to Dave as he is presenting with low mood, sleeping a lot more, drinking alcohol more regularly and is less tolerant with the children. Dave has also stopped attending his cultural activities group which he previously enjoyed and attended every week.
Kylie has attempted to speak with Dave about their financial situation and how they will be able to continue paying the rent. Kylie had suggested Dave look for employment and go and speak to someone about how he is feeling. Dave yelled at Kylie “that she had no idea” and raised his fist to her face. He quickly withdrew his fist when he saw Kirra and Tate walk into the room.
The following day Kylie contacted the local Aboriginal service and requested assistance for Dave and their family. Initially Dave was reluctant about accepting the help however they have been engaged with the service for the last two weeks.
Use this section of the case study to answer questions 6 – 7.
Section 2
Dave and Kylie have had a worker visit them each week from the local Aboriginal service. After a consultation with Department of Health and Human Services a referral was made to Orange Door however both Dave and Kylie did not accept this. They prefer to meet with the worker they already know.
The worker has asked Dave and Kylie to meet with them at their office. Dave has not attended these appointments, Kylie has.
Kylie has spoken with the worker about her concern for Dave as he becomes less engaged and not wanting to leave the house. Dave is becoming less tolerant with the children and appears not interested in doing any activities with them. Kylie is spending more time at her sister’s house with Kirra, Beau, Belinda and Tate so they don’t upset Dave by making too much noise or getting in his way. Kylie acknowledges this is not ideal, although her children love spending time with their baby cousin, they also need to be in their own home environment.
Kylie has stated she feels safe with Dave and he has only raised his fist once at her.
Kylie loves Dave and wants to ensure Dave gets the help he needs but she is not sure what more she can do to help.