BSBLDR511
Develop and Use Emotional Intelligence
Assessment Guideline
Task 1
Plagiarism issue
Task 2
SUBMISSION REQUIREMENTS FOR TASK 2: • Self-evaluation form for Part A
• Completed self-evaluation form for Part B
• Professional Development Policy & Procedures for Part C
• Professional Development Plan for Part D
For this assessment, you will play the role of Human Resources Managers for CBSA.
Part A
You are to review the email and the attached strategic plan and staff turnover analysis and then complete the following task:
Using a word processor to design a form that employees can use to identify the impact of own emotions on others in the workplace. This for should include space to identify:
• Own emotional strengths and weaknesses
• Personal stressors and own emotional states related to the workplace
• Potential emotional triggers in workplace situations
• Possible ways in how they can change their actions in order to better manage their emotions
• Self – reflection on how they can improve development of own emotional intelligence
(Be sure to include a relevant title)
Part B
In this task, you are to undertake a self-evaluation of your emotional intelligence using the form you developed in the previous task. While this assessment is based on a case study, you should evaluate your emotional intelligence based on past/current workforce experience, or of your educational studies if you have not worked previously.
Using a word processor and complete the evaluation form:
• Record two emotional strengths and weakness that you believe you have. Also, provide a specific example for each strength as well as weakness.
Think about the five aspects of E.I. according to the Daniel Goleman’s E.I. definition.
A good reference for a list of possible strengths and weakness is provided here: http://www.myrkothum.com/personal-strengths-and-weaknesses/ .
• Record two personal stressors in your workplace/studies that adversely impact on your health and well-being.
These can include those related to workload pressures, the types of tasks being undertaken (boring, repetitive, dangerous, etc), the job itself, customers (such as aggressive customers, complaints, etc), workmates (slackers, bullies, unrealistic expectations, etc) or any other events such as fear of termination, or general lack of control.
• Record two potential emotional triggers in workplace situations (triggers that provoke and intense reaction within yourself when they occur)
For examples, making a mistake, lack of confidence, being put down, bullying, behind schedule in tasks, dealing with aggressive customers, fellow workmates not performing, etc.
• Record two possible ways in which you could change your actions in order to better manage your emotions
• Using your answers to the above points, reflect on how you might develop your emotional intelligence and improve the weakness you identified ( this reflection must be at least two paragraphs in length)
Part C
In this task, you are to review the email as well as the current Professional Development Policy & Procedure. Then, using a word processor, modify the document to ensure that it covers:
• The purpose of the policy.
• To whom the policy applies.
• Number of times a year that a performance review is to occur for each employee.
It should be three times a year – once to initiate the plan, and two review stages.
• Simple step-by-step procedures for organising and conducting the performance review meeting.
This should include:
1) a self-evaluation step prior to the meeting.
2) discussing self-evaluation in line with formally allocating work, monitoring and measuring performance, and planning learning and development activities.
3) documenting the meeting and providing feedback.
Student should modify 1 and 2 of the current procedure to implement this change, and rearrange numbered steps that follow as appropriate.
• Templates used in the process. You should refer to the self-evaluation form you developed previously and can use the existing Performance Management Plan template.
Part D
In this task, you will be attending a professional development meeting with Gavin, you should discuss and review the self-evaluation form that you have completed, and then use the internet or other appropriate resources to determine appropriate personal/professional development activities that can be used to improve your emotional intelligence. And there must be at least three development activities that you should undertake with specification for each on:
• The timeline to complete the development activity
• How it will be evaluated
• How achievement will be confirmed
Development activities include but not limited to:
• Enrolment in formal degree programs, courses, or workshops
• Pursuing certificates, accreditations or other credentials through educational programs
• Learning by doing – by working on real problems and dilemmas
• Self – reflection: identify specific skills gaps
• Watching coaching video
• ………
Task 3
SUBMISSION REQUIREMENTS FOR TASK 3:
• Workforce Plan for Part A
• Self-Evaluation Forms and PowerPoint presentations for Part B
• Professional Development Plan for Part C
• Meeting notes for Part D • Diversity Plan for Part E
Part A
Based on the email and the attachments (page 28 of the assessment book), you are to undertake a meeting with your two employees for the purpose of completing a workforce plan for this coming year to meet HR strategic objectives.
Within the workforce plan (supplied as an attachment with the email) you need to: • Determine measures of performance for each of the three HR strategic objectives.
As an example, a performance measure for addressing unacceptable staff turnover could be ensuring that staff turnover is less than 10%.
• Develop a step-by-step strategy to implement each objective including a due date and who will be responsible for each step within the strategy. You should determine the strengths of workgroup members so that the strategies are more likely to be effective.
As an example, a strategy to source skilled labor might be to change internal work procedures by: either modifying existing or developing new policies and procedures, training appropriate staff in how to use the policies/procedures/documentation, communicating the changes to staff and managing the changes.
Please refer to the template below, and soft copy will be provided.
Workforce plan
Objectives and Strategies
Strategic Objectives
The following HR strategic objectives should be implemented:
Number Objective Measure of Performance
1 To source skilled labour resources
2 To address unacceptable staff turnover
3 Implement a succession planning system
Strategies
The following strategies should be implemented:
Strategy Step by Step Plan Due Date Responsible Staff Member
To source skilled labour resources 1
2
3
To address unacceptable staff turnover 1
2
3
Succession planning system 1
2
3
Part B
Based on the email, you are to complete the following task:
Your assessor will be playing the role of the Human Resources Consultant, with a fellow student playing the role of the Contract Specialist for the purpose of this activity. Your assessor will also inform you of the date, time and location for the meeting.
During the meeting you are required to:
? Provide the attendees with a copy of the template for the Self-Evaluation Form, Professional Development Plan, and the Professional Development Policy & Procedures.
? Train the attendees (the other student who will be assigned to you by your trainer) in the Professional Development Policy & Procedures you have developed.
? Have the attendees (the other student who will be assigned to you by your trainer) complete the Self-Evaluation Form in preparation for an upcoming professional development meeting.
After the meeting you are required to submit:
• A completed self-evaluation (another student’s self-revaluation).
• PowerPoint slides to demonstrate the Professional Development Policy &Procedure to the attendees.
Please refer to the template below:
Emotional Intelligence Reflection Form
Emotional Strengths and Weakness
Emotional Strengths Emotional Weaknesses
Personal Stressors
Personal Stressors
Emotional Triggers
Emotional Triggers
Emotional Management
Emotional Management
Self-reflection
Self-reflection
Part C
Based on the email, you are to complete the following task:
A fellow student will be playing the role of the Contract Specialist for the purpose of this activity, with the assessor observing. Your assessor will also inform you of the date, time and location for the meeting.
During the meeting you are required to:
? Agree on professional development that the Human Resources Consultant should undertake for the year and document this within the Professional Development Plan. You should discuss and review the self-evaluation form that they have completed and determine appropriate personal/professional development activities that they can be used to improve their emotional intelligence (use the internet or another appropriate resource.) There must be at least three development activities that will help the student improve their emotional intelligence based on their self-evaluation. Each should include:
- The timeline to complete the development activity
- How it will be evaluated
- How achievement will be confirmed
The development activity should be a specific, concrete action which can be evidenced, e.g.
your activity can't be like this -Stop judging your feelings but like
- Keep a journal at the end of each day to record and reflect on your feeling and emotions.
After the meeting you are required to submit:
• A professional development plan for Ian (Contract Specialist)
(A soft copy will be provided)
Part D
Based on the email, you are to meet with Ian to discuss his performance during his mid-year review.
The purpose of the meeting is to determine Ian’s performance, the issues he is having, and trying to get him back on track emotionally as he is getting behind in his work tasks and professional development and causing issues in the workplace.
After the meeting, you are required to submit a meeting notes including:
• Respond to Ian’s emotional states by assessing his emotional cues. His emotional cues including:
- A feeling of doom and gloom
- Not knowing how to get out of his current situation
- Embarrassment of bringing his personal problems to work
• Techniques to demonstrate flexibility and adaptability in dealing with Ian
• The issue and effect of his behaviour and emotions on others in the workplace His current issues: ‘Ian is having a lot of personal issues at home which are affecting his emotional well-being. His wife left him three months ago, and he has begun drinking to cope with the stress involved. This has resulted in him having mood swings between
anger and happiness, which in turn has led to exhaustion and lateness for work and his professional duties while at work. He wants to get back on track but requires support to do this. He just doesn’t know about how to go about getting this support.’
• A plan to encourage Ian to develop his emotional intelligence, and to build productive relationships and to encourage Ian to self-manage his emotions. For example, utilizing workplace counselling and support service.
Please refer to the template below:
Meeting notes
Meeting details
Location
Date
Attendees
Time
1. Emotional cues
insert Ian’s emotional cues
2. Techniques
insert techniques to demonstrate flexibility and adaptability
3. Issue and effect
insert Ian’s current issue and effect
4.Model behaviours
Model behaviours that demonstrate management of emotions
5. Solutions
insert plans to manage and improve Ian’s emotional intelligence
Part E
Based on the email and its attachment you are to complete the following task. Using a word processor, develop a Diversity Communication Plan which includes:
? A brief overview of the purpose of the plan
? An overview of diversity legislation within Australia
? Five communication techniques that should be used when communicating with people from different cultures and which support diversity in the workplace.
Diversity Communication Plan
Purpose
provide a brief overview of the purpose of this plan
Legislation
provide a brief overview of the legislation that is relevant to diversity in the workplace
Communication Techniques for Diversity Cultures
provide a list of five techniques that should be implemented when communicating with anyone from a different culture
? The purpose of the plan.
For example, to support a diverse workplace, care should be taken in communication to ensure that messages are not lost in translation. The following techniques provide guidelines that should be implemented when undertaking communication.
? Student should list five communication techniques that should be used when communicating with people from different cultures and which support diversity in the workplace. Some sample examples could include:
- Respect the culture of the other party. If possible, undertake research of the cultural norms prior to the communication.
- Keep it simple. Use simple language and avoid words that are complex or those that have double meanings.
- Avoid humour, as this might not translate.
- Keep it formal.
- Avoid using negative questions or answers. These are typicalyl misinterpreted by non-English speaking people.
- Avoid slang and technical jargon that might not be understood by the other party.
? Relevant diversity legislation including:
- Age Discrimination Act 2004
- Disability Discrimination Act 1992
- Australian Human Rights Commission Act 1986
- Racial Discrimination Act 1975
- Sex Discrimination Act 1984