Recent Question/Assignment

Subject Title Rooms Division Operations
Subject Code HOS101A
Assessment Title Report
Graduate Capabilities 1. Professional Expertise
3. Technology & Information Literacy
4. Global Citizenship
5. Skilled Collaboration
Learning Outcome/s (found in the Subject Outline) a. Describe the key functions of each sector of Rooms Division in the accomodation sector
b. Define terminology, principals and procedures used in the delivery of a quality, safe and secure guest experience
c.
e. Report on the responsibilities and tasks performed by staff in Rooms Division
Recognise the skills required in Housekeeping operations
Assessment type Individual
Weighting % 40%
Word count N/A
Due day 11:55pm Sunday week 8
Submission type Turnitin
Format / Layout of Assessment Powerpoint Presentation with Commentary:
ICMS Cover Page
Hotel Fact Sheet
Reservations USP
Front Desk & Concierge USP Housekeeping USP
Reference List
Assessment Instructions Presentation Title:
‘Choose any 5* hotel in the world, and then describe two (2) Unique Selling Points (USPs) from each Rooms Division department: Reservations, Front Desk, Concierge and
Housekeeping'
1. Students should choose a hotel that they can email and get additional information regarding possible USPs. Larger 5* hotels would be a better choice than smaller ones.
2. Students can choose whatever PowerPoint template they want, and should include visuals to bring their presentation to life
3. Recorded commentary must not go over 5 mins, and students should pay special attention to pacing the information on the slide to the verbal commentary (i.e. use bullet point actions to bring up your points one by one)
4. There is no limit to the number of slides students wish to use
5. Once completed, save your PowerPoint as a .pptx file and download to a Dropbox link provided
Readings for the assessment Additional resources will be provided in class, suggested hotel websites etc
Grading Criteria / Rubric See below
Marking Rubric: Report - Powerpoint Presentation with Commentary (40%)
Assessment
Criteria HD
(85-100) D
(75-84) Pass
(50-64) Fail (0-49)
Rooms Division organisation chart and key responsibilities
(30%) Excellent description of RD organisation chart and responsibilities, very clear and no areas of confusion etc Very good description of RD organisation chart and responsibilities, clear with perhaps 1 or 2 slight areas of confusion or mis interpretation Good description of RD organisation chart and responsibilities, mostly clear but some areas not and possibly a few ones missing Satisfactory description of RD organisation chart and responsibilities, but some areas could be clearer and less confusion Poor description of RD organisation chart and responsibilities,
not clear at all and confusing
Clarity of USPs, ability to describe them accurately and degree of
‘uniqueness’ in terms of Rooms Division departments in
hotels (30%) Excellent
description of
USPs and degree of uniqueness in terms of Rooms Division of a hotel Very good
description of
USPs and degree of uniqueness in terms of Rooms Division of a hotel Good description of USPs and degree of uniqueness in terms of Rooms Division of a hotel Satisfactory
description of
USPs and degree of uniqueness in terms of Rooms Division of a hotel Poor description of USPs and degree of uniqueness in terms of Rooms Division of a hotel
Quality of slides, template chosen, actions used with bullet points, visuals
chosen (15%) Excellent quality of slides and template chosen, as well actions and visuals Very good quality of slides and template chosen, as well actions and visuals Good quality of slides and template chosen, as well actions and visuals Satisfactory quality of slides and template chosen, as well actions and visuals Poor quality of slides and template chosen, as well actions and visuals
Quality of sound, clear voice, minimal background noise,
pacing with script
(15%) Excellent quality of commentary, clear voice and pacing with script Very good quality of commentary, clear voice and pacing with script Good quality of commentary, clear voice and pacing with script Satisfactory quality of
commentary, clear voice and pacing with script Poor quality of commentary, clear voice and pacing with script
External Referencing. Ability to incorporate applicable external references to reinforce points made (10%) Excellent external referencing
reinforcing points made throughout assessment Very good external referencing
reinforcing points made throughout assessment Good external referencing
reinforcing points made throughout assessment Satisfactory external referencing
reinforcing points made throughout assessment Poor external referencing
reinforcing points made throughout assessment

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