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MGT101A Assessment 2 Case study questions
READ article: Unlocking the potential of frontline managers
Paragraph 3 describes the traditional role of a frontline manager.
The article goes on to explain that frontline managers’ responsibilities are changing.
In your own words:
1. Explain the how and why the management style of frontline managers is changing.
2. Describe what companies can do to ensure effective and efficient frontline management.
3. From your own research and what you have learned in lectures explain how this change will affect employee motivation and company culture.
4. From the case study select 2 different industries, identify and compare strategies to address issues at front line management level.

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