Recent Question/Assignment

Assessment Task 1 - Unit Knowledge Test (UKT)
Instructions:
• This is an individual assessment.
• The purpose of this assessment task is to assess the student’s knowledge essential to plan and develop a coaching strategy and to monitor implementation of the coaching program within an organisational context in a range of contexts and industry settings.
• To make full and satisfactory responses you should consult a range of learning resources, other information such as handouts and textbooks, learners’ resources and slides.
• All questions must be answered in order to gain competency for this assessment.
• You may attach a separate sheet if required.
• You must include the following particulars in the footer section of each page of the attached sheets:
o Student ID or Student Name
o Unit ID or Unit Code
o Course ID or Course Code
o Trainer and assessor name
o Page numbers
• You must staple the loose sheets together along with the cover page.
• You must attach the loose sheets chronologically as per the page numbers.
• Correction fluid and tape are not permitted. Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.
Resources required to complete the assessment task:
• Computer
• Internet
• MS Word
• Printer or e-printer
• Adobe Acrobat/reader
Questions:
Q1. Explain the purpose and functionality of the GROW model of coaching. Write your answer in 200-250 words.
Q2: What are the different components of a coaching strategy? List and explain in 350-400 words.
Q3: Answer the following questions:
a. What are the different coaching models and methods that can be used to provide coaching to trainees? Mention any five (5).
b. What should be reflected in the design of your coaching program? Write your answer in 20-30 words.
c. Explain the underlying assumptions and principles of Solution-focused coaching approach. Write your answer in 150-200 words.
Q4. Answer the following questions regarding “methods used to match and manage coaches and coachees”.
a. Explain the process for matching a coach with a coachee. Write your answer in 100-150 words.
b. What criteria can be used to screen and match coach and coachees? Write your answer in 150-200 words.
Q5: Answer the following questions regarding “techniques and practices for resolving differences between coaches and trainees”:
a. What is conflict coaching? What is it recommended for? Write your answer in 50-100 words.
b. What is conflict coaching focused on? Mention any five (5) factors.
c. What are dispute resolution programs? Write your answer in 50-100 words.
Q6: Answer the following:
a. Why do resource requirements vary depending on the model used? Provide an example. Write your answer in 50-100 words.
b. Mention three (3) examples of coaching models, discuss how the model is determined and what resources are needed to implement the model? Write your answer in 100-150 words.
Q7. Answer the following:
a. Explain the different types of tools that you can use to collect and record coaching program data. Write your answer in 50-100 words.
b. Explain the purpose of record-keeping in a coaching program. Write your answer in 100-150 words.
Q8: Answer the following questions regarding “methods for evaluating and reporting on coaching programs”:
a. What is monitoring in coaching? Write your answer in 50-100 words.
b. What are the key points that need consideration when evaluating the effectiveness of coaching? Write your answer in 100-150 words.
c. Explain Donald Kirkpatrick’s four levels of learning evaluation. Write your answer in 50-100 words.
d. What should be included in coaching program reporting? Mention any five (5) points.
Q9: Answer the following:
a. As set out in the Fair Work Act of 2009 and other workplace legislation, what are the key elements of the workplace relations framework? Write your answer in 100-150 words.
b. Explain the relationship between Privacy Law and security of information. Write your answer in 50-100 words.
Q10: Answer the following:
a. Prepare a list of legislation and regulations that can impact the coaching program. List seven (7).
b. Mention the confidentiality and privacy law, policy and procedure applicable to the coaching program.
Assessment Task 2 – Unit Project
Assessment Instructions
• This assessment task requires you to take on the role of/act as Human Resources Manager.
• You must carefully analyse the information given in the simulated business case. The simulated business case is given along with this unit.
• The roles of the Operations Manager will be played by trainer/assessor.
• Other roles will be allocated to the students by the trainer/assessor.
• Word limit to complete Activity 1 is 1500-2000 words.
• Time limit to complete Activity 2 is 8-10 minutes.
• Word limit to complete Activity 3 is 300-400 words.
• Word limit to complete Activity 4 is 600-800 words.
• Word limit to complete Activity 6 is 300-400 words.
• Word limit to complete Activity 4 is 500-600 words.
• You must use the provided templates while writing their answers.
• Your assessor will assess your work according to the given performance criteria/ performance checklist.
• You may attach a separate sheet if required.
• You must include the following particulars in the footer section of each page of the attached sheets:
o Student ID or Student Name
o Unit ID or Unit Code
o Course ID or Course Code
o Trainer and assessor name
o Page numbers
Resources required to complete the assessment task:
• Computer
• Internet
• MS Word
• Printer or e-printer
• Adobe acrobat/reader
• Learning management system

Project task:
This assessment task requires the student to carefully analyse the information given in the “Simulated business case study – North Wharf”. All further scenarios and activities will be based on this simulated business case.
Scenario:
North Wharf is committed to evaluating the performance of its employees, identify the reasons for underperformance and provide coaching to them.
Recently management conducted an annual formal performance review and identified that the organisation is facing some performance issues. After analysing the underperformance of the employees, management has identified several reasons:
• Inability to achieve performance targets.
• Communication barriers.
• Inability to achieve work/life balance
• Employees participation in decision making.
• Teamwork issues.
• Lateness, absenteeism, leaving without permission.
To manage the underperformance and increase the skills base of the employees, management has decided to provide coaching. To do so, they want a coaching strategy and coaching program in place that can help with the following:
• Performance management
• Development of confidence
• Achievement of work/life balance
• Improvement of communication skills
• Improved teamwork
• Improved decision-making
• Increased productivity
• Increased employee engagement
The board of directors have arranged a meeting with the Human Resources Manager and allocated the responsibility to plan, develop and implement a coaching strategy and to monitor the implementation of the coaching program in the organisation.
Task:
In this assessment task, you are required to take on the role of the Human Resources Manager for North Wharf and develop a coaching strategy and coaching program. To do so, you need to complete the following activities:
• Activity 1: Develop a coaching strategy
• Activity 2: Obtain organisational support for the coaching strategy
• Activity 3: Plan the coaching program and the coaching models
• Activity 4: Design the induction and training package
• Activity 5: Design the tools and resources for the coaches and trainees
• Activity 6: Analyse the legal, regulatory and organisational compliance requirements
• Activity 7: Establish the recruitment processes
Activity 1: Develop a coaching strategy
In this activity, you are required to develop a coaching strategy.
To do so, you need to:
PR 1.1. Research the organisational context, review the need for and role of coaching within the organisation.
PR 1.2. Establish a framework for coaching strategy based on the organisational context and needs. Your framework must include the following components of the coaching strategy.
1. Scope of strategy: The scope of the strategy covers its context and reach. In other words, who it applies to and to which areas of the organisation, should be detailed in this section.
2. Administration: A method of tending to or managing the affairs of the coaching strategy by designated and defined persons, committees or departments.
3. Amount of material support: Outline what support is needed to effectively implement the coaching strategy.
4. Application in the workplace: Outline how in a workplace environment the coaching strategy and the program itself can be implemented.
5. Content and resources: Detail the content (what needs to be done) of the coaching itself, and the resources or tools and equipment necessary for carrying out the coaching strategy.
6. Expected outcomes: The potential effects and consequences of implementing and carrying out the coaching strategy should be included in this section.
7. Facilities and location: Detail the facilities and location requirements to implement the coaching strategy.
8. The method or mode of interaction (i.e. physical or electronic): Delivery method or mode of the interaction whether that is physical as face to face or electronic over a webinar etc.
9. Learning style for different types of employees/learners being coached.
10. Reporting requirements: - This section should list and describe the reporting requirements such as:
1. Reporting frequencies and timing
2. Report content
11. Required coaching skills and methods
12. Determine roles, responsibilities and outcomes for the following key individuals involved in coaching strategy.
• The coaches
• Trainees
13. Checklists used to review, measures and evaluated the coaching strategy
PR 1.3 Consult the Chief Financial Officer (student) and Operations General Manager (trainer/assessor) regarding the timelines for the coaching strategy implementation.
Trainer/assessor must discuss the timeline for the implementation of the coaching strategy which is three months.
You must use the template provided to document your response.
Organisational context, review the need for and role of coaching (30-50 words)
Framework for coaching strategy based on organisational context and needs
Scope of the strategy
(20-30 words)
Administration
(20-30 words)
Material support
(20-30 words)
Application in the workplace and its implementation (30-50 words)
Content (what needs to be done)
(20-30 words)
Resources or tools and equipment
Any five (5)
Expected outcomes
Potential effects and consequences of implementing and carrying out the coaching strategy
(50-70 words)
Facilities and location requirements to implement the coaching strategy
Delivery method or mode
Learning style for different types of employees/learners being coached (50-70 words)
Reporting requirements
Reporting frequencies and timing
Report content
(20-30 words)
Required coaching skills and methods (any two (2))
Roles, responsibilities and outcomes of coaches (any three (3))
Roles, responsibilities and outcomes of trainees (any three (3))
Checklists to review, measure and evaluate the coaching strategy
Any five (5) points
Timelines for coaching strategy implementation

Activity 2: Obtain organisational support for a coaching strategy
After developing the coaching strategy, you are now required to obtain the organisational support for the coaching strategy from the Chief Financial Officer (student) and General Manager (Trainer/Assessor).
You need to arrange a meeting with them. During the meeting you need to:
• Discuss your coaching strategy with them.
• Gain support from them for its implementation.
• Agree to make adjustments, if required, implementing the feedback.
You will also be required to record the meeting minutes in the template provided below:
Minutes of Meeting
Meeting Objective:
Attendees:
Venue:
Date:
S.No. Points Discussed Actions Suggested Target Date
Signature of attendee 1: Signature of attendee 2:
Signature of attendee 3: Signature of attendee 4:

Activity 3: Plan coaching program and coaching models
In this activity, you are required to plan a coaching program and coaching models to suit:
• The coaching strategy prepared in Activity 1
• Organisation’s performance issues as given in the scenario.
You must document your response in the template provided.
Explanation
Coaching approach and program
(50-70 words)
Coaching model
(50-70 words)
Explanation of reasons for choosing the coaching program and model above other: (50-70 words)

Activity 4: Design induction and training package
In this activity, you are required to design an induction and training package to ensure that the coachees and trainees understand their roles, duties and the desired results of the coaching programme.
The induction and training package must include the following:
• Training contract
o Develop the training based on the organisational needs
• Relevant policies and procedures
o That aligns with the organisational requirements
• A copy of the outcomes (with proposed timelines)
o Your SWOT analysis will help determine the requirements and help deliver the timelines.
• Grievance/complaints procedure
o What processes have you put in place to deal with complaints? Or grievances?
• Tools and equipment used during the coaching program.
• Relevant contact numbers (Trainer/Assessor to provide).
• Timetable for coaching sessions and meeting
You must document your response in the template provided below:
Induction and training package
Training requirements based on organisational needs (30-50 words)
Induction and training policies and procedures (100-150 words)
Expected outcomes and timelines (50-70 words)
SWOT analysis to determine requirements and delivering the timeline (50-70 words)
Grievance/complaints procedure (50-100 words)
Tools and equipment used during the coaching program
Relevant contact numbers
Timetable for coaching sessions and meeting
Activity 5: Design tools and resources for coaches and trainees
In this activity you are required to design the following tools and resources for the coaches and trainees:
• Relationship networking mapping.
o Use mind-mapping principles to create an image of the people in your coachee’s relationship network.
• Any two (2) templates for personal coaching plans.
• Documents the establish the ground rules for the coaching relationships.
You must use MS Word to prepare the tools and resources above.

Activity 6: Analyse legal, regulatory and organisational compliance requirements
In this activity, you are required to conduct online research to analyse legal, regulatory and organisational compliance requirements for coaches.
These requirements must, in the context of the following:
• Workplace relations legislation
• Privacy law and security of information.
• Competency standards and licensing requirements.
You must document your response in the template provided.
Legal, regulatory and organisational compliance requirements Explanation
Workplace relations legislation
(30-50 words)
Privacy law and security of information.
(50-70 words)
Competency standards and licensing requirements.
(50-70 words)

Activity 7: Establish recruitment processes
In this activity, you are required to establish recruitment processes for coaches and trainees and consider their roles in the implementation of the coaching strategy.
The recruitment processes must include the following:
Recruitment process:
• Job descriptions for coaches and trainees.
• Checklists for essential traits and competencies of coaches and trainees.
• The advertisement required for posting the vacancy.
Selection process:
• Sample Interview questions reflecting the characteristics required for the role of coaches and trainees.
• Selection criteria.
Note: The recruitment processes are to be developed based on the “Recruitment policy and procedures” given in the “North Wharf Simulated Business Case”.
You must use the template provided to document your answers.
Recruitment and selection process
Recruitment process
Job descriptions for coaches (50-100 words)
Job descriptions for trainees (50-100 words)
Essential traits and competencies of coaches and trainees checklist
The checklist must include five points for each
Advertisement requirements
Selection process
Sample Interview Questions (any five (5))
Selection criteria (20-30 words)
Assessment Task 3 – Unit Skills Test (UST)
Instructions to complete this assessment task:
• You must base your answers to the questions on the case study.
• Please write your responses in the template provided.
• You may attach a separate sheet if required.
• You must include the following particulars in the footer section of each page of the attached sheets:
o Student ID or Student Name
o Unit ID or Unit Code
o Course ID or Course Code
o Trainer and assessor name
o Page numbers
• You must staple the loose sheets together along with the cover page.
• You must attach the loose sheets chronologically as per the page numbers.
• Correction fluid and tape are not permitted
• Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.
• The premise of the project report must be closely related to the previous assessment tasks.
• This submission must be well presented and follow the guidelines and instructions provided.
• Please follow the format as indicated in the template section below.
• One of the most important steps that you can take: proofread your project report.
• Answers should be provided in the space given.
• Appropriate citations are required.
• All RTO policies are in effect, including the plagiarism policy.
Assessment task Instructions
• This assessment task is in continuation of the previous assessment task.
• The student will take on the role of/act as Human Resources Manager.
• The student must carefully analyse the information given in the simulated business case and outcomes of Assessment Task 2 before initiating the activities. The simulated business case is given along with this unit.
• The roles of the Operations Manager will be played by the trainer/assessor.
• Other roles will be allocated to the students/staff members by the trainer/assessor.
• Word limit to complete each activity is given in the templates.
• Time limit to complete activity 1 and 7 is 8-10 minutes.
• Time limit to complete activity 2,4 and 6 is 10-15 minutes each.

Project task:
This assessment task is in continuation with Assessment Task 2.
The student must analyse the outcomes of Assessment Task 2 before completing the activities given in this assessment task. In this assessment task, you are required to complete the following activities:
• Activity 1: Promote the coaching program
• Activity 2: Recruit and select coaches and trainees
• Activity 3: Establish tools, mechanisms and procedures for matching and managing the coach-trainee relationship.
• Activity 4: Induct, match and brief coaches and trainees
• Activity 5: Develop SMART goals
• Activity 6: Monitor the implementation of the coaching strategy
• Activity 7: Provide professional development and support to the coaches.
Activity 1: Promote coaching program
In this activity, you are required to promote the coaching strategy and program developed in Assessment Task 2.
To do so, you are required to arrange a meeting with the following stakeholders:
• The Human Resources Manager
• Marketing Manager
• Manager (Brisbane and Gold Coast branch).
Before the meeting, you are required to prepare a presentation. The following content must be included in the presentation:
• The scope of the strategy.
• Roles, responsibilities and outcomes for the following key individuals involved in the coaching strategy.
o The coaches
o Trainees
• Checklists used to review, measures and evaluated the coaching strategy.
• Coaching approach and program.
• Coaching model to be implemented.
• Induction and training requirements.
• Tools and resources for coaches and trainees.
• Recruitment processes.
During the meeting, you are required to:
• Deliver a presentation on the coaching program.
• Use appropriate language to provide information and encourage discussion.
• Apply listening and questioning techniques to check and confirm understanding.
• You will also be required to record meeting minutes in the template provided below:
Minutes of Meeting
Meeting Objective:
Attendees:
Venue:
Date:
S.No. Points Discussed Actions Suggested Target Date

Signature of attendee 1: Signature of attendee 2:
Signature of attendee 3: Signature of attendee 4:
Activity 2: Recruit and select coaches and trainees
In this activity, you are required to recruit and select two (2) coaches and two (2) trainees.
Your trainer/assessor will arrange candidates for you to interview for both positions (coaches and trainees).
The recruitment and selection process is to be done based on the recruitment process developed in Activity 7 – Assessment task 2.
To do so, you need to:
• Advertise the position descriptions. Write an effective advertisement.
• Conduct interviews.
? Ask the sample interview questions prepared.
? Use the “Essential traits and competencies of coachees and trainee’s checklist” created to assess behaviours.
• Use the selection criteria to select coaches and trainees.

Activity 3: Establish tools, mechanisms and procedures for matching and managing coach-trainee relationship
In this activity, you are required to establish tools, mechanisms and procedures:
• Matching coach-trainee relationship
• Managing coach-trainee relationship
• Matching coach-trainee relationship
Tools
Any two (2)
Mechanisms
(30-50 words)
Procedures
(30-50 words)
Managing coach-trainee relationship
Tools
Any two (2)
Mechanisms
(30-50 words)
Procedures
(30-50 words)

Activity 4: Induct, match and brief coaches and trainees
In this activity, you are required to induct, match and brief coaches and trainees selected in the recruitment process. Your trainer/assessor will provide you with information regarding the location where the task is to be carried out.
The induction is to be carried out in accordance with the induction and training package developed in Activity 4 – Assessment task 2.
You need to perform the following:
• Provide them with the training considering the coaching strategy developed.
• Demonstrate ability to follow policies and procedures of the organisation.
• Explain the grievance/complaints procedure
• Discuss the tools and equipment used during the coaching program.
• Discuss the relevant contact numbers (trainer/assessor to provide).
• Discuss the timetable for coaching sessions and meeting.
Your trainer/assessor will observe you inducting, matching and briefing coaches and trainees.

Activity 5: Develop SMART goals
In this activity, you are required to develop SMART goals for monitoring the implementation of the coaching strategy with the work practices and operational requirements.
You must use the template provided to document your response.
SMART GOAL SETTING
SMART Goal:
Goal Specific
who? what? when? where? why?
Measurable
How will I know when it is accomplished?
Attainable
Can objectives pertaining to the goal be carried out? How?
Relevant
How does this goal help you to meet your overall objective? Time-bound
Completed/ milestones achieved by the end of the performance period

SMART Goal:
Goal Specific
who? what ,when? where? why?
Measurable
How will I know when it is accomplished?
Attainable
Can objectives pertaining to the goal be carried out? How?
Relevant
How does this goal help you to meet your overall objective? Time-bound
Completed/ milestones achieved by the end of the performance period

SMART Goal:
Goal Specific
who? what? when? where? why?
Measurable
How will I know when it is accomplished?
Attainable
Can objectives pertaining to the goal be carried out? How?
Relevant
Does this goal help you to meet your overall objective? Time-bound
Completed/ milestones achieved by the end of the performance period


Activity 6: Monitor the implementation of coaching strategy
Scenario:
The coaching strategy has been implemented. The coaches are providing coaching to the employees and the team members.
The management has asked you to monitor its implementation. They have asked you to monitor the performance of coaches in the implementation of coaching strategy.
As an HR Manager, you have asked the coaches to the employees the following:
Coach 1:
• To provide coaching to the team members on working effectively in a team.
Coach 2:
• To provide coaching to an employee who is not able to meet the performance targets.
Task:
You are required to monitor coaches providing coaching to the employees. When monitoring the coaches, you need to:
• Ensure coaches are implementing coaching strategy consistent with the work practices and operational requirements.
• Monitor the coaching activities and relationships and collect data on achievement of SMART goals, while ensuring consistency of the implementation plan.
• Identify professional development and support requirements considering their performance.
• For Coach 1: Trainer/assessor must play the role in such a way that the student is able to identify requirements for professional development.
• Identify differences and problems in coaching relationships.
• For Coach 2: Trainer/assessor must demonstrate some differences when performing coaching.
• Recognise and acknowledge positive contribution individuals make to coaching activities.
• Review results from monitoring; evaluate all data to determine the outcome of the coaching program.
You also need to prepare a report for the management detailing:
• All the outcomes of the monitoring activities.
• Ongoing opportunities for coaching in accordance with individual and organisational context and needs.
• Your findings and recommendations for improvement of coaching strategy.
Activity 7: Provide professional development and support to the coaches
After evaluating the outcomes of activity 6, management has asked you to design techniques and practices for resolving differences and problems in coaching relationships and provide professional development and support to the coaches.
You need to:
• Develop techniques and practices for resolving differences and problems.
• Conduct a formal session with the coaches.
• Demonstrate the techniques and practices for resolving differences and problems.
• Provide professional development and support to the coaches and include the professional development needs identified in Activity 6.