I declare that –
a. The evidence I have submitted for assessment is my own work, and
b. The evidence I have submitted for assessment has not been shared with other students, and I have taken all reasonable precautions to ensure that my work cannot be accessed by other students that may seek to submit my work as their own, and
c. All of the sources of information used to prepare my work have been, or may be accurately cited, and
d. I retain a copy of all my original for my own records, or for resubmission if required by
Academia Australia, and
e. I have read and understood Academia Australia’s policy regarding plagiarism, and I accept the right of Academia Australia to investigate suspected plagiarism, and to act in accordance with the policy and procedure I have read.
Student Signature: __________________________________________
Date of Submission: ___ / /20
• You must achieve a satisfactory outcome for each of the required criteria of this assessment to be deemed satisfactory for this assessment. You must achieve a satisfactory result for the assessments for this unit of competency to achieve a competent result for the unit. If one or more of the assessment results are not satisfactory, you will be Not Yet Competent for this unit.
• You may follow the Assessment Appeals process in the Student Handbook (www.academia21.com) if you are not satisfied with: o the assessment result; or
o the way an assessment was carried out by your trainer; or o the conditions or structure of the assessment
The student handbook has the steps for reassessment if you receive a Not Yet Competent mark and do not want to appeal.
Reasonable adjustment for assessment
Where students have highlighted Language, Literacy and Numeracy issues reasonable adjustment to the assessment can be made. Should you receive a ‘Not Yet Competent’ or ‘Resubmit’ result for the assessment you will be given the opportunity to re-submit your assessment work with any amendments requested by your trainer. The adjustment may include actions such as:
• Student demonstrating knowledge through verbal discussion to identify correct answers
• Student demonstrating knowledge through applied skills
• Allowing additional time relating to disability
• Through consultation amending assessment timeframes
• Assistance in the form of the training location to allow easier access
• Accessing relevant equipment or aids to assist the student
• Adjustments to the assessment methods to cater for any special needs (without effecting the integrity of the outcome)
If a student requests or is identified as requiring reasonable adjustment to the training and assessment process a detailed training and assessment plan including timetables, notes regarding the required adjustments, and any related communications regarding the adjustments must be maintained in the students file.
The RTO Manager must review and authorise any request for ‘reasonable adjustment’ to ensure that any adjustments and resulting outcomes are not affecting the integrity of the training and assessment process.
Location of and completion timeframes for assessment
The location of the assessment will depend upon the nature of the assessment. Direct observation of student’s skills will be assessed in the practical commercial kitchens/ simulated restaurant at Academia, the timeframes for these assessments will be related to the scheduled times of the practical classes. Other assessments such as; role plays, in class activities, presentations and written tests will be conducting in the classroom. The timeframes and due dates for these assessments, as well as any reports, projects or research assignments, are documented in the stage outlines. Stage outlines are handed out at the beginning of each term.
Assessment 2 - Report 2
This project consists of a report of an observation of an operational procedure relevant to your area of training which may include a Kitchen operation, Front office, Tourism, Events, Food and Beverage, Rooms Division or Administration. The focus needs to be on observing and improving existing procedures or to identify new processes to improve operations.
o This may relate to workflow processes o Cost efficiency of products and services o Customer service related issues o Check-in, check-out procedures o Staff efficiency and training needs o or a specific procedure as instructed by your trainer
- Provide an overview of your workplace and a description of the operational procedure you will monitor, analyse and review and outline the reasons which indicated to you that a review would be necessary (for example complaints from customers about prolonged waiting periods
for check-in; prolonged waiting periods for food in the restaurant; frequent errors in reconciliations at the end of the shift in front office or similar).
o Establishment / Organisation. o Task Procedure performed in the Organisation selected; o Date.
- Explain in details all tasks which are part of the procedure you observe
- Identify any shortfalls or underperformances of the tasks or processes previously mentioned and document these in detail. What were the issues and what were the potential reasons for these?
- Develop a strategy that can be implemented to overcome the shortfalls you have identified and explain how each step of the strategy will be implemented to ensure it will be successful
- Provide an overview of the potential cost factors for your suggested procedures including physical and human resource aspects as relevant
- In brief provide a critical reflection (conclusion) on your project: Given what you have observed, analysed in terms of resources required and the potential outcomes from the strategy you have developed, how viable is your strategy in terms of investment required by the organisation? Would there be a more cost-effective option?
Report 2 Comments
0 1 2 3
BSBMGT517 Manage operational plan
Report is professionally presented - (Cover page / Table of contents / Introduction / Body / Conclusion / References)
Workplace overview in detail provided (Introduction).
Description of the operational procedure provided.
Tasks which are part of the procedure explained in detail.
Strategy that can be implemented to overcome the shortfalls developed.
Potential costs for Human Resources provided and analysed.
Potential costs for Physical Resources provided and analysed.
Conclusion including a critical reflection of the report.
Total Marks out of 24
Student is satisfactory for this assessment task: Yes Not Yet
________________________________ ___ / ___ / _____
Trainer’s Signature Date