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CHCCCS007
Student Assessment
Task Three: Observation
Online Assessment Task
CHCCCS007
Student Assessment
Task Three: Observation
Online Assessment Task
Assessment Cover Sheet
This document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted for marking/review without a completed and signed Assessment Cover Sheet.
Qualification Title
CHC52015 Diploma of Community Services
Unit Code
CHCCCS007
Unit Title
Develop and implement service programs.
Student Name
Student ID
Student Email
Assessor Name
Campus
? Melbourne ? Sydney ? Perth
Due Date
Week 8
Submission Date
Assessment Task
Task Three - Observations
Student Agreement:
By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. In particular:
• The work submitted is my own and does not contain another person’s material represented in my work.
• I understand that I must acknowledge in an appropriate manner all information and sources of assistance used in my assessment work.
• I have followed all submission, presentation and file name guidelines outlined in the submission guidelines. I am aware that if I do not follow the required guidelines, this could result in my assessments being returned not assessed by my trainer/assessor.
• I understand that I must not receive undue assistance or the unauthorised help of others in the preparation of my assessment work.
• I will not allow other students to access or copy in whole or any part of my assessment work.
• I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and procedures.
Student Declaration:
I hereby declare that I have read the above statement and that all the material I submit for assessment is entirely my own and meets all of the college’s assessment requirements.
Student Signature
Date

• Assessment Task 3: Observation

• Student Assessment Instructions
• Your assessor will explain the arrangements for this assessment, including when it will occur and how the observation will be conducted.
• You must satisfactorily complete all sections of the assessment tasks.
• Ask your assessor to clarify any aspect you are unsure about in this assessment task.
• You may be asked to explain some parts of the demonstration if the assessor needs any clarification.
• You may need to work in groups.

• Required Resources
• You will need to have access to relevant legislation, standards and codes, industry practices, student book resources, computer and internet access.
• You may need access to organisational documents and deliverables from previous tasks in the assessment.

• Evidence
• You must submit the completed assessment cover sheet and other evidence as outlined in the observation instructions, by online submission within the allocated time.
• Ensure you keep a copy of your submitted work. Assessments submitted without completed cover sheet will not be accepted.

• When and where will this assessment take place?
• This assessment may be undertaken in a simulated environment/in a classroom/offsite via Zoom meeting (Zoom Meetings are a cloud-based video conferencing application) This is to be discussed with the assessor.
• to be discussed with the assessor.
• Your assessor will provide you with the due date, which can be recorded in the assessment plan.
• Your assessor will provide you with a Zoom meeting link to undertake the assessment/observation task
• Your assessor may also specify the length of time allowed and the expected word count, if applicable.

• What if the assessment is not suitable?
• If you are unable to provide sufficient evidence within the observation assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.

• What happens if your answers are not satisfactory?
• If any of the observation assessments are not satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the assessment tasks. Your assessor will explain the details for your reassessment.
• In most cases, you will be allowed a maximum of three attempts.
• If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.

Observation Instructions
No.
The student’s assessment shows evidence of the following:
1
You are required to research one (1) community services program of interest, such as: aged community services, migrant & multicultural services, or youth services.
Based on your research, you must develop a service program and deliver a 15-minute oral presentation on it with the use of audio-visual resources (e.g. Power Point presentation). This will be a roleplay simulation in a Zoom meeting, with other students from diverse backgrounds roleplaying the role of service users and the assessor as a colleague.
The presentation must include the following:
• Consumer engagement:
• How consumers are engaged in analysing service needs
• Supports needed for effective consumer participation at all levels of program planning
• Requirements and needs of specific and diverse service user groups and individuals
• Program planning and development:
• Program design and resourcing
• Accountability and governance
• Funding framework, including not-for-profit, government funding
• Opportunities for collaboration and service partnerships
• Program implementation and monitoring:
• Implementation systems and procedures
• Identifying the key staff involved and their responsibilities
• Risk, regulatory and sustainability considerations
• standards, codes and legislation compliance
• Program monitoring and evaluation:
• Feedback and complaints procedures
• Evaluation and continuous improvement processes
At the end of your presentation, you must collect at least three (3) feedback forms from your audience. The feedback form will include comments or questions regarding the information you have provided about the service program. Once you have received your feedback forms, you will need to compile and analyse them, and then revise your Power Point presentation accordingly to reflect the appropriate changes suggested by your audience. Refer to p. 7 for the Feedback Form template.
Assessment conditions:
The assessment conditions should simulate a meeting/presentation room that allows the student access to:
• suitable workplace facilities and resources, including organisation policies and procedures
• computer and internet access
• interactions with service users/co-workers from diverse backgrounds
• meet Work Health and Safety standards
Required Evidence
Submission of:
• 2 PowerPoint presentations (one original and one revised, post-feedback)
• 3 completed feedback forms

Observation: Feedback Form
Student Presenter Name:
Date:
Community Service Program/Area:
(Please circle one number for each section. 1 = Poor - 5 = Excellent)
Presentation Delivery
The presenter spoke clearly and was easy to understand
1
2
3
4
5
The service program was relevant to my needs as a service user
1
2
3
4
5
I feel confident about how to contact this service program
1
2
3
4
5
I feel confident about using this service program
1
2
3
4
5
I believe this service program will help me to address my issues/needs
1
2
3
4
5
The presentation provided me with sufficient information about the service program
1
2
3
4
5
Overall Evaluation
My overall rating of this presentation
1
2
3
4
5
Please list any questions that you have regarding this service. Please provide specific details.
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
What recommendations/changes would you suggest to enhance the effectiveness of the service program to service users like yourself? List any areas regarding the service program that should be included/revised. Please provide specific details.
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
Observation Assessment Sheet
Observation Date:
No.
During the observation, the student demonstrated the following:
S
NS
Observation Task Power point presentation.
1
The power point presentation included the chosen program’s’ design
?
?
3
The program resourcing was described in the presentation
?
?
4
How the systems and procedures were to be implemented were outlined.
?
?
5
The feedback and complaints procedures were described in the presentation
?
?
6
Details of accountability and governance were given in the presentation
?
?
7
How evaluation and continuous improvement would be conducted were detailed in the presentation
?
?
8
Details of funding framework, including not-for-profit, government funding were described in the presentation.
?
?
9
The presentation gave details of supports needed for effective consumer participation at all levels of program planning
?
?
10
Requirements of specific service user groups and individuals were detailed in the presentation.
?
?
11
Details were given for diverse and multi-faceted needs.
?
?
12
Opportunities for collaboration and service partnerships were described in the presentation
?
?
13
Standards, codes and legislation compliance were covered in the presentation
?
?
Comments:
Additional questions: *
Student responses:
Feedback
S=Satisfactory NS=Not Satisfactory
*Record additional questions to address contingencies and further clarify student understanding






CHCCOM003
Student Assessment
Task Three: Observation
Online Assessment
CHCCOM003
Student Assessment
Task Three: Observation
Online Assessment
Assessment Cover Sheet
This document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted for marking/review without a completed and signed Assessment Cover Sheet.
Qualification Title
CHC52015 Diploma of Community Services
Unit Code
CHCCOM003
Unit Title
Develop Workplace Communication Strategies.
Student Name
Student ID
Student Email
Assessor Name
Campus
? Melbourne ? Sydney ? Perth
Due Date
Week 8
Submission Date
Assessment Task
Task Three-Observation
Student Agreement:
By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. In particular:
• The work submitted is my own and does not contain another person’s material represented in my work.
• I understand that I must acknowledge in an appropriate manner all information and sources of assistance used in my assessment work.
• I have followed all submission, presentation and file name guidelines outlined in the submission guidelines. I am aware that if I do not follow the required guidelines, this could result in my assessments being returned not assessed by my trainer/assessor.
• I understand that I must not receive undue assistance or the unauthorised help of others in the preparation of my assessment work.
• I will not allow other students to access or copy in whole or any part of my assessment work.
• I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and procedures.
Student Declaration:
I hereby declare that I have read the above statement and that all the material I submit for assessment is entirely my own and meets all of the college’s assessment requirements.
Student Signature
Date

• Assessment Task 3: Observation

• Student Assessment Instructions
• Your assessor will explain the arrangements for this assessment, including when it will occur and how the observation will be conducted.
• You must satisfactorily complete all sections of the assessment tasks.
• Ask your assessor to clarify any aspect you are unsure about in this assessment task.
• You may be asked to explain some parts of the demonstration if the assessor needs any clarification.
• You may need to work in groups.
• Your trainer will provide you with a Zoom link to undertake the assessment task/role play

• Required Resources
• You will need to have access to relevant legislation, standards and codes, industry practices, student book resources and computer and internet access.
• You may need access to organisational documents and deliverables from previous tasks in the assessment.

• Evidence
• You must submit the completed assessment cover sheet and other evidence as outlined in the observation instructions, by online submission within the allocated time.
• Ensure you keep a copy of your submitted work. Assessments submitted without completed cover sheet will not be accepted.

• When and where will this assessment take place?
• This assessment may be undertaken in a simulated environment/in a classroom/off site via Zoom Meeting (Zoom Meetings are a cloud-based video conferencing application) This is to be discussed with the assessor.
• Your assessor will provide you with the due date, which can be recorded in the assessment plan.
• Your assessor may also specify the length of time allowed and the expected word count, if applicable.


• What if the assessment is not suitable?
• If you are unable to provide sufficient evidence within the observation assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.

• What happens if your answers are not satisfactory?
• If any of the observation assessments are not satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the assessment tasks. Your assessor will explain the details for your reassessment.
• In most cases, you will be allowed a maximum of three attempts.
• If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.

Observation Instructions
• You are applying for a job with a community services organisation as a Communications Officer. They have asked you to give a 10-minute oral presentation of what you would do to develop, establish, promote and review workplace communication strategies.
• You must then prepare and deliver the presentation to your assessor and at least 3 other students via Zoom meeting (trainer will arrange), who will roleplay as your colleagues. The use of audio-visual aids is encouraged.
No.
The student’s assessment shows evidence of the following:
1
Presentation
You will need to explain the ways you would:
• Identify internal and external information needs
• Identify competing or conflicting interests
• Develop a range of communication strategies to meet organisation needs and goals. This includes developing and demonstrating one digital media strategy to provide information about the organisation to clients.
• Develop processes and protocols in line with communication strategies
• Produce quality resources to support the implementation of communication protocols
• Present information to staff regarding communication strategies
• Maintain work-related networks and relationships
You are also required to:
• obtain feedback from the other students to assess your communication skills and effectiveness.
• prepare and submit Power point slides as part of your oral presentation. You can reference the information provided in this unit, but you will also need to demonstrate that you have undertaken your own research. Remember to properly cite and reference any material from other authors.
You will be assessed on the content of your report and your ability to communicate information clearly to the audience.
Assessment conditions:
The assessment conditions should simulate a workplace environment with suitable facilities, equipment, and resources. They must also meet the following requirements:
• interactions with people from a range of diverse backgrounds
• presentations to groups of at least 3 people
• typical workplace reporting processes
• use of presentation media
Reflection
After your oral presentation and upon reviewing feedback from your peers, you are required to write a reflection on what you have learned about your own use of communication strategies and practices and how can you develop your skills further.
Observation Assessment Sheet
Observation Date:
No.
During the observation, the student demonstrated the following:
S
NS
Observation Task: Presentation.
1
The student has identified internal and external information needs
?
?
2
The student has identified competing or conflicting interests
?
?
3
The student has developed a range of communication strategies to meet organisation needs and goals. Including developing and demonstrating one digital media strategy to provide information about the organisation to clients.
?
?
4
The student has developed processes and protocols in line with communication strategies
?
?
5
The student has produced quality resources to support the implementation of communication protocols
?
?
6
The student has presented information to staff regarding communication strategies
?
?
7
The student has maintained work-related networks and relationships
?
?
Comments:
Additional questions: *
Student responses:
Feedback
S=Satisfactory NS=Not Satisfactory
*Record additional questions to address contingencies and further clarify student understanding
Presentation Self-Reflection Form
Student Name
Student Number
Other Student Presenters
Community Service Organisation and Sector
What did you like about developing this project? What did you do well?
What did you dislike about this project? What problems did you have?
What did you learn about yourself? What did you learn from the feedback?

Presentation Peer Feedback Form
No.
Observation Date:
Community Service Organisation and Sector:
Student Presenters:
Rate from 1-5
1-Need work
3-Satisfactory
5-Excellent
Presentation Content
1
The introduction provided information about topic
?1 ?2 ?3 ?4 ?5
2
Material addressed question
?1 ?2 ?3 ?4 ?5
3
Clear summary and conclusion
?1 ?2 ?3 ?4 ?5
Presentation Delivery
4
Appropriate amount of material included
?1 ?2 ?3 ?4 ?5
5
Quality of visual aids (PowerPoint slides, images etc.)
?1 ?2 ?3 ?4 ?5
6
The presentation was well-organised
?1 ?2 ?3 ?4 ?5
7
The presentation was well spoken
?1 ?2 ?3 ?4 ?5
Overall Evaluation
8
My overall rating of this presentation
?1 ?2 ?3 ?4 ?5
The things I liked most about the presentation were:
The presentation could have been improved by:
Assessor Name
Assessor Signature
Student Name
Student Signature

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