Recent Question/Assignment

This Student Assessment Booklet includes all your tasks for assessment of BSBFIM501 – Manage budgets & financial plans
About your assessments
This unit requires that you complete three (3) assessment tasks. You must complete all tasks with a competent result to achieve competency for this unit. Please read the information below about each task included in this assessment.
Assessment Task 1
Question & Answer
• Task 1 – Written questions:
In this task, you will demonstrate a sound knowledge of the unit requirements through completing and submitting written questions.
Assessment Task 2
Policies & procedures
• Task 2 – Policies & procedures development
In this task, you will develop a code of conduct, a workplace communication & consultation policy and a dispute resolution policy & procedure
Assessment Task 3
Project
• Task 3 – Networking project
In this task, you will demonstrate a sound knowledge of the unit requirements through researching and developing methods for networking and maintaining relationships
Assessment Task 4
Role Play
• Task 3 – Role Play
In this task, you will demonstrate a sound knowledge of the unit requirements through conducting a role play to manage a the performance of a team member.
Assessment task description This is the first (1st) assessment task you have to successfully complete to be deemed competent in this unit of competency.
The assessment task is comprised of eleven (11) questions requiring written answers
You must answer all questions and submit them to your Trainer/Assessor to be deemed satisfactory in this task
It is estimated that this task will take between 2 and 3 hours to complete You will receive your feedback within two weeks - you will be notified by your Trainer/Assessor when results are available.
Applicable conditions • All knowledge tests are untimed and are conducted as open book tests (this means you are able to refer to your textbook during the test).
• You must read and answer all questions.
• You may neatly handwrite or use computers to answer the questions.
• You must complete the task independently.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• As you complete this assessment task you are predominately demonstrating your written skills and knowledge to your trainer/assessor.
• The trainer/assessor may ask you relevant questions on this assessment task to ensure that this is your own work.
Resubmissions
& reattempts • Where a student’s answers are deemed not satisfactory after the first attempt two further resubmissions will be allowed.
• You must speak to your Trainer/Assessor if you have any difficulty in completing this task.
• For more information, please refer to your trainer/assessor.
Location • This assessment task may be completed manually, via a learning management system or an independent learning environment.
• Your trainer/assessor will provide you further information regarding the location of completing this assessment task.
Instructions to the participant to complete this assessment task: All questions must be answered satisfactorily for the written assessment to be deemed competent.
Please write your responses in the space provided on this assessment.
You may attach separate sheets if required.
You must include the following particulars in the footer section of each page of the attached sheets:
• Student ID or Student Name
• Unit ID or Unit Code
• Course ID or Course Code
• Trainer and assessor name
• Page numbers
Appropriate references/citations are required.
The participant must complete all questions unassisted by the assessor or other personnel but may refer to reference material as may be needed.
Resources Required: The following materials required to record the participant’s performance
• This written assessment.
• Student workbook & classroom slides/notes
• Computer with word processing software and access to the Internet
Reasonable Adjustment: If the participant is unable to undertake the written assessment as designed, an interview (verbal questioning) may be used as an alternate approach.
How your trainer/assessor will assess your work: • This assessment task requires the student to answer all the questions
• Answers must demonstrate the student’s understanding and knowledge of the unit.
• If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C)
• If three or more of the assessment tasks is deemed not satisfactory, then the unit outcome is Not Yet Competent (NYC)
• If your trainer/assessor has marked your assessment as NYC you will be granted two attempts to resubmit the work in order to achieve a Competent result (C)
• Once all assessment tasks allocated to this Unit of Competency have been undertaken, your trainer/assessor will complete an Assessment Details and Results Sheet to record the unit outcome. The outcome will be either Competent (C) or Not Yet Competent (NYC).
Purpose of the assessment task • Refer to the table on Page 9
What needs to be submitted: An answer to all questions written on separate sheets attached to this assessment with full details in the header/footer as explained above.
Assessment Task 1 – Question & Answer
All answers must be submitted on a separate word document as per the instructions above. Answers are to be in your own words and no more than 75-100 words per question/answer.
Question 1: Why are workplace policies and procedures important? List five key benefits.
Briefly explain why it is important that workplace policies and procedures are Question 2: provided and explained to staff.
Question 3: When should staff be provided with policies and procedures?
Question 4: List three methods of informing staff about changes to policies and procedures.
Question 5: What is the purpose of a workplace Code of Conduct?
Question 6: List three behaviours that a workplace Code of Conduct can cover.
Question 7: List three benefits of networking.
Question 8: List two benefits to employers of a diverse workplace.
Question 9: Describe the main function of the Fair Work Act 2009.
Question 10: What is Equal Employment Opportunity?
Describe the purpose of each Act below and provide an explanation of how they contribute to encouraging and sustaining effective workplace relationships:
Question11:
Racial Discrimination Act 1975.
Disability Discrimination Act 1992
Sex Discrimination Act 1984
Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.
Student
Name Student ID
Unit Code and Name Date of submission
I declare that
? these tasks are my own work.
? None of this work has been completed by any other person.
? I have not cheated or plagiarised the work or colluded with any other student/s.
? I have correctly referenced all resources and reference texts throughout these assessment tasks.
? I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature
Assessment Task Task Result Date Type Of Submission
Policies & Procedures Development ? C (Competent)
? NYC (Not Yet
Competent)
?NA (Not Assessed) ? First submission
? First re-submission ? Second resubmission
Assessor feedback
Assessor Name Peter Riddell
Assessor Signature
1.1 Ensure strategies and processes are in place to communicate
P1 information associated with the achievement of work responsibilities to all co-workers
P2 1.2 Develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role
P3 1.3 Facilitate feedback to employees on outcomes of the consultation processes
P4 1.4 Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel
P5 2.1 Establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to
P6 2.2 Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct
P7 2.3 Adjust own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment and guide and support the work team in their personal adjustment process
P8 4.1 Develop and/or implement strategies to ensure that difficulties in workplace relationships are identified and resolved
P9 4.2 Establish processes and systems to ensure that conflict is identified and managed constructively in accordance with the organisation’s policies and procedures
P10 Prepares plans and policies incorporating appropriate vocabulary, grammatical structure and conventions
P11 Adapts personal communication style to model behaviours, build trust and positive working relationships, and to support others
P12 Establishes or follows organisational policy regarding diversity and ethical conduct
P13 Takes responsibility for formulating, organising and implementing plans, processes and strategies that impact the workplace
P14 Systematically gathers and analyses all relevant information and evaluates options to inform decisions about organisational strategies


Assessment task description This is the second (2nd) unit assessment task you must successfully complete to be deemed competent in this unit of competency.
This assessment task requires the student to develop the following documentation:
o A code of conduct o Workplace Communication and Consultation Policy and Procedure o Dispute Resolution Policy and Procedure
You must answer all questions and submit them to your Trainer/Assessor to be deemed satisfactory in this task
It is estimated that this task will take between 3 and 5 hours to complete and can be done in conjunction with one or two other students as approved by your trainer/assessor.
You will receive your feedback within two weeks - you will be notified by your Trainer/Assessor when results are available
Applicable conditions • This assessment task is untimed other than the time suggested above and is conducted as open book tests (this means you are able to refer to your textbook during the test) as well as role plays.
• You must read and answer all questions and perform all activities either individually or as a team (as specified).
• You must use computers to answer the questions.
• You must complete the task independently unless otherwise stipulated where activities such as role plays and meetings are required to be conducted with other students. Any group/team activities are clearly shown and your trainer/assessor will also confirm where the activities can be done in association with other students.
If this task is completed with other students as a team effort all students will need to be able to answer questions regarding all aspects of the unit to ensure compliance and demonstrate a clear understanding of the task.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• As you complete this assessment task you are predominately demonstrating your written skills and knowledge to your trainer/assessor.
• The trainer/assessor may ask you relevant questions on this assessment task to ensure that this is your own work.
Resubmissions & reattempts • Where your answers are deemed not satisfactory after the first attempt a resubmission attempt will be allowed.
• You must speak to your Trainer/Assessor if you have any difficulty in completing this task and require reasonable adjustments (e.g. may be able to be given as an oral assessment)
Location • This assessment task can be completed in your own time and your own home/work environment or in a controlled environment such as a classroom with your trainer/assessor present.
• Your trainer/assessor will provide you further information regarding the location of completing this assessment task.
Instructions to the Participant: • All questions must be answered for the assessment to be completed satisfactorily.
• It is anticipated that the assessment will take approximately 3-5 hours to complete.
• The participant must complete all questions unassisted by the assessor but may refer to reference material as may be needed.
• This task may be completed in conjunction with up to 2 other students as approved by your trainer/assessor. If done as a team all students will need to be able to answer questions regarding all 3 documents raised to confirm their knowledge and compliance with this unit.
Resources Required: • This written assessment.
• Any templates provided for completion
• Learners Guide and/or classroom slides and notes
• Access to a computer with the Internet, a printer and applicable software (such as Microsoft Office)
Reasonable Adjustment: If the participant is unable to undertake the oral assessment as designed, an alternate approach can be discussed with your trainer/assessor.
Purpose of the assessment task • Refer to the table on Page 14
What to submit o A code of conduct o Workplace Communication and Consultation Policy and Procedure o Dispute Resolution Policy and Procedure
o An email to your trainer/assessor introducing and summarising the 3 documents
Assessment Task 2 – Policies & procedures development
Instructions to students:
Accountancy Victoria is based in Footscray, Victoria and provides accountancy and bookkeeping services for a range of clients.
Accountancy Victoria was established by the two Directors who are the Senior Accountants for the company. Other staff employed are three accountants, a bookkeeper, and an Officer Manager. The company is expanding due to the demand for accountancy services and will employ a further three Senior Accountants in the next two months, as well as another Officer Manager and a Client Services Coordinator.
Imagine that you have recently been appointed as the General Manager of Accountancy Victoria. Your role is to manage the day-to-day operations of the company. The first task you have been allocated is to establish formal systems and processes for a range of areas, as currently most of the company’s systems and processes are informal.
To start the process of creating formal systems and processes, you have been asked to develop systems and processes for workplace communication and consultation, as well as a Code of Conduct and Dispute Resolution processes.
The following 3 activities in Task 2 can be undertaken either independently or in a group of up to 2 other students as approved by your trainer/assessor. If this task is completed with other students as a team effort all students will need to be able to answer questions regarding all aspects of the unit to ensure compliance and demonstrate a clear understanding of the task and the contribution made to the task.
1. Develop a Code of Conduct.
You are required to develop a Code of Conduct so that staff are aware of and follow the standard of expected behaviour.
In developing your Code of Conduct you should research other companies’ codes and relevant legislation. Your Code of Conduct must be in your own words, must comply with current legislation and must include a list of references that you have used in the development of the document.
The Code of Conduct needs to include, as a minimum, the following guidance:
? Introduction – the purpose of the code
? Scope – who it applies to
? Legislation that applies
? Details of expected personal and professional behaviour (as a minimum, this should address a range of ethical behaviours, as well as behaviours appropriate to working within diverse workplace)
? Conflict of interest requirements
? Gifts, benefits and hospitality
? Outside employment/consulting
? Use of social media
? Serious misconduct
? How and when the Code of Conduct will be communicated to staff.
Your Code of Conduct should be no longer than two pages in length, be structured logically and be written clearly and concisely in a language suitable for the audience (managers and staff).
2. Develop a Workplace Communication and Consultation Policy and Procedure.
Develop a workplace communication and consultation policy and procedure to describe the mechanisms that will be used for internal communications, as well as how staff can provide input into a range of workplace related matters.
In developing your policy and procedure you should review other workplace communication/consultation policies and/or procedures. Your policy and procedure must be in your own words and must include a list of references that you have used in the development of the document.
The policy and procedure should include the following minimum information:
? Purpose
? Scope
? Communication strategies for communicating with staff – type, purpose and frequency. You should include at least four strategies in your policy and procedure.
? Communication protocols for meetings in relation to the sending out of agendas and writing up of minutes.
? Consultation process – ways in which staff can contribute to workplace issues (e.g. surveys, suggestion forms, committees and so on) – you must include at least three. Provide specific detail about the consultation mechanism and how staff will receive feedback, eg for a suggestion box, indicate the location of the box and how suggestions will be recorded and actioned, and how staff will be given feedback on the consultation process and/or action taken.
Your policy and procedure should be no longer than four pages in length, be structured logically and be written clearly and concisely in a language suitable for the audience (managers and staff).
3. Develop a Dispute Resolution Policy and Procedure
Develop a Dispute Resolution Policy and Procedure so that all staff are aware of the dispute resolution procedures in place.
In developing your policy and procedure you should review other workplaces’ policies and procedures. Your policy and procedure must be in your own words and must include a list of references that you have used in the development of the document.
Develop a Dispute Resolution Procedure that addresses the following:
? Purpose of the policy
? Scope – to whom it applies
? Relevant Legislation
? What constitutes a dispute
? Responsibilities of managers in disputes. This should include advice on how to identify conflict and how to plan to address issues before a dispute is raised.
? Responsibilities of employees in disputes. This should include advice on the steps an employee should take to resolve issues/conflict before involving their supervisor.
? The process and timeframe by which a dispute will be handled. The process must demonstrate how the dispute moves through the internal chain of command right through to referral to an external body.
Your policy and procedure should be no longer than three pages in length, be structured logically and be written clearly and concisely in a language suitable for the audience (managers and staff).
4. When you have completed all of the above documents, you must submit them to your assessor (as though he or she is a staff member of Accountancy Victoria).
Include an introduction to the documents (either an email or memo) that provides a clear and simple summary of the documents and refer to the opportunity for staff to provide feedback, clarify points and/or ask questions before the final version of the documents are launched. Ensure your communication is clear, written in plain English and error free.
Your assessor, in the role of a staff member, will provide you with feedback which you should incorporate into your documents.
Submit the final version of each document to staff (your assessor) and include an introduction (either an email or memo) indicating that their feedback has been incorporated and provide a clear and simple outline of what has been changed. Ensure your communication is clear, written in plain English and error free.


Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.
Student
Name Student ID
Unit Code and Name Date of submission
I declare that
? these tasks are my own work.
? None of this work has been completed by any other person.
? I have not cheated or plagiarised the work or colluded with any other student/s.
? I have correctly referenced all resources and reference texts throughout these assessment tasks.
? I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature
Assessment Task Task Result Date Type Of Submission
Networking project ? C (Competent)
? NYC (Not Yet
Competent)
?NA (Not Assessed) ? First submission ? First re-submission ? Second resubmission
Assessor feedback
Assessor Name Peter Riddell
Assessor Signature
P1 2.2 Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct
P2 2.3 Adjust own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment and guide and support the work team in their personal adjustment process
P3 3.1 Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation
P4 Prepares plans and policies incorporating appropriate vocabulary, grammatical structure and conventions
Adapts personal communication style to model behaviours, build
P5 trust and positive working relationships, and to support others
Plays a lead role in situations requiring effective collaboration,
P6 demonstrating high level support and facilitation skills and ability to engage and motivate others
P7 Takes responsibility for formulating, organising and implementing plans, processes and strategies that impact the workplace
P8 Systematically gathers and analyses all relevant information and evaluates options to inform decisions about organisational strategies
Assessment task description This is the third (3rd ) unit assessment task you must successfully complete to be deemed competent in this unit of competency.
This assessment will be based on the scenario shown below.
o This task requires you to research and identify various communication and networking activities then answer a series of questions to demonstrate your knowledge and understanding of how to develop and maintain both internal and external relationships
You must answer all questions and submit them to your Trainer/Assessor to be deemed satisfactory in this task
It is estimated that this task will take between 2 and 3 hours to complete and can be done in conjunction with either one or two other students as approved by your trainer/assessor.
You will receive your feedback within two weeks - you will be notified by your Trainer/Assessor when results are available
Applicable conditions • This assessment task is untimed other than the time suggested above and is conducted as open book tests (this means you are able to refer to your textbook during the test) as well as role plays.
• You must read and answer all questions and perform all activities either individually or as a team (as specified).
• You must use computers to answer the questions.
• You must complete the task independently unless otherwise stipulated where activities such as role plays and meetings are required to be conducted with other students. Any group/team activities are clearly shown and your trainer/assessor will also confirm where the activities can be done in association with other students.
If this task is completed with other students as a team effort all students will need to be able to answer questions regarding all aspects of the unit to ensure compliance and demonstrate a clear understanding of the task.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• As you complete this assessment task you are predominately demonstrating your written skills and knowledge to your trainer/assessor.
• The trainer/assessor may ask you relevant questions on this assessment task to ensure that this is your own work.
Resubmissions & reattempts • Where your answers are deemed not satisfactory after the first attempt a resubmission attempt will be allowed.
• You must speak to your Trainer/Assessor if you have any difficulty in completing this task and require reasonable adjustments (e.g. can be given as an oral assessment)
Location • This assessment task may be completed manually, via a learning management system or an independent learning environment.
• Your trainer/assessor will provide you further information regarding the location of completing this assessment task.
Reasonable Adjustment: If the participant is unable to undertake the written assessment as designed, an alternate approach can be discussed with your trainer/assessor.
Instructions to the Participant: All questions must be answered satisfactorily for the written assessment to be deemed competent.
Please write your responses in the space provided on this assessment.
You will attach separate sheets as necessary.
You must include the following particulars in the header and footer sections of each page of the attached sheets:
• Student ID or Student Name
• Unit ID or Unit Code
• Course ID or Course Code
• Trainer and assessor name
• Page numbers
Appropriate references/citations are required.
• The participant must complete all questions unassisted by the assessor or other personnel but may refer to reference material as may be needed.
Resources Required: • This written assessment.
• Any templates provided for completion
• Student workbook
• Access to a computer with the Internet, a printer and applicable software (such as Microsoft Office)
How your trainer/assessor will assess your work? • This assessment task requires the student to answer all the questions
• Answers must demonstrate the student’s understanding and knowledge of the unit.
• If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C)
• If three or more of the assessment tasks is deemed not satisfactory, then the unit outcome is Not Yet Competent (NYC)
• If your trainer/assessor has marked your assessment as NYC you will be granted two attempts to resubmit the work in order to achieve a Competent result (C)
• Once all assessment tasks allocated to this Unit of Competency have been undertaken, your trainer/assessor will complete an Assessment Details and Results Sheet to record the unit outcome. The outcome will be either Competent (C) or Not Yet Competent (NYC).
Purpose of the assessment task • Refer to the table on page 21
What needs to be submitted: An answer to all questions on separate sheets attached to this assessment.
As detailed above, you must include the following particulars in the footer section of each page of the attached sheets:
• Student ID or Student Name
• Unit ID or Unit Code
• Course ID or Course Code
• Trainer and assessor name
• Page numbers
Assessment Task 3 – Networking project
Instructions to students:
You have recently commenced in the role of General Manager at Accountancy Victoria. This role involves taking on the human resource function for the business as well as managing a team of staff. You have been told by individual members of your team and the accounting partners that the previous General Manager, Casey, did not have a great relationship with any of the staff nor the senior management team - rarely communicated with them and did not appear to build any professional networks externally either.
Staff did not trust Casey as they often heard her repeating confidential conversations, liked to play staff off against one another, was disrespectful to junior staff and was often pulled up for her total lack of cultural sensitivity.
You have discovered that there are few formal processes in the business, including policies and procedures and your predecessor has provided inaccurate advice and information with regards to policy and legislative requirements, and the business has had two cases lodged with Fair Work Commission in the past 12 months.
You have only been in the role for three weeks but you already feel as though staff distrust you and do not come to you with issues that you feel they should. You will need to work hard to establish and build the trust and confidence in the team.
The following activities in Task 3 can be undertaken either independently or in a group of up to 2 other students as approved by your trainer/assessor. If this task is completed with other students as a team effort all students will need to be able to answer questions regarding all aspects of the unit to ensure compliance and demonstrate a clear understanding of the task and the contribution made to the task.
Complete the following activities:
1. Research and identify at least four particular methods/activities (eg, team meetings, training, one-on-one meetings, consultation and feedback on projects, social functions and events, team building, etc.) you can use to build relationships with your team and other managers in order to gain their trust and confidence.
For each method, answer the following questions:
– What professional conduct and interpersonal communication styles will you need to use to build this relationship?
– What method of communication will you use to guide them through this period of transformation and change, and why?
– What is the specific outcome or benefit of this method/activity?
2. Research and identify at least four external contacts or networks that may be relevant to your role as General Manager (including the HR function). The purpose of these networks may be for you to gain information and advice on the industry, learn about technological developments or new services or changes to legislation, for education purposes or business development. These networks may also exist for the purpose of staff education or referral (eg. training provider or employee assistance program).
– Record the name of these contacts/networks, website and contact details, and a brief description of what they do and why you would build a relationship with them.
– Choose a method of communication to build the relationship. (for example, informal meetings or catch ups, formal meetings, networking events, written communication, phone conversations, training events, etc.)
– What is the benefit/s of this activity to you and the team?
3. Prepare a 12-month schedule that includes all of the staff and networking activities that you have identified in questions 1 and 2 to ensure you develop and maintain the relationships. For each activity include the name of the activity, who is involved and whether it is an internal or external activity. Where the activity is a networking event include the date, location and cost.
Submit the answers to the questions and your schedule to your assessor. Ensure your documentation is structured logically, error free and is clear and easy to read.