ITECH1100 Understanding the Digital Revolution
Assignment - Happy Mutt Pet Hospital
For this individual assignment, you will use skills acquired through practical laboratory exercises to automate a business process, and to visualize the impact of the automation.
You should use Microsoft Excel (or equivalent open-source software) for this assessment task.
Important: This assignment specification is generated just for you, 30385905. Do not distribute this specification. If your personal specification is made publicly available online, academic misconduct charges may be applied.
Validation code 51742
Timelines and Expectations
Percentage value of task: 15%
Due: Refer to Course Description
Learning Outcomes Assessed
The following course learning outcomes are assessed by completing this assessment:
A1. Prepare a basic solution to a business problem;
A2. Select appropriate IT solutions for business functions;
A3. Apply business information software for data visualization and analysis purposes.
S1. Write basic programming logic;
S3. Interpret and construct representations of business data flow and processes; K8. Outline the basic principles of programming.
For this assignment, you will complete the following set of tasks using Excel, and create a report to describe your work.
Ensure you submit Excel files created for ALL tasks, along with your report. You may use an ePortfolio, a Word document or a PDF for your report submission.
The following scenario is fictional, and not based on any real veterinary clinic. It is also highly simplified, and should not be used as a basis for a real business management system.
Happy Mutt Pet Hospital is a small veterinary clinic, working with domestic companion animals. Mostly they work with dogs, cats, and smaller animals such as hamsters and rabbits.
Happy Mutt Pet Hospital is run by a team of two veterinarians, Augusta and Bertha, and one administrative staff member, Clancy.
Most of the time, team members work the following shifts at Happy Mutt Pet Hospital:
Augusta works 7.5 hours on Mondays, Tuesdays and Wednesdays; Bertha works 7.5 hours on Thursdays and Fridays; and Clancy works 6.5 hours every weekday.
Augusta, as the most experienced veterinarian, costs $50 per hour to employ.
Bertha, as a veterinarian, costs $42 per hour to employ.
Clancy costs $27 per hour to employ.
These rates take into account other costs related to employment, you don't need to add any additional offsets.
All staff are also entitled to four weeks of paid annual leave, during which casual replacements are required at a cost of $54 per hour for the veterinarians and $35 per hour for Clancy.
During these four weeks, Augusta, Bertha, and Clancy continue to be paid.
Fixed costs such as permits, rent, and insurance are $18000 per year, and monthly utility costs (such as electricity and gas) are $460 per month.
Task 1 - Wages and Fixed Costs
Using Excel, create a spreadsheet called operating_costs.xlsx that calculates the projected annual outgoing costs of running Happy Mutt Pet Hospital. Only include the above expenses.
Your spreadsheet should be configured such that the working hours, hourly rates, and annual and monthly costs can be varied easily.
After building the spreadsheet, use it to answer the following questions in your report:
What is the projection of total costs for the next year, including labour, annual, and monthly costs?
How much income does Happy Mutt Pet Hospital need per month to cover the above costs?
What is the projection of labour costs only for the next year, if both veterinarians were to cost $50 per hour, but the clinic closed on Wednesday?
Document your findings in your report (approximately 100 words).
When customers attend Happy Mutt Pet Hospital, they have a consultation with whichever veterinarian is available that day.
In order to improve their business processes, Clancy has been keeping records of each consultation for several months in a spreadsheet.
This data includes a date, the consultation type, the animal type, the expenses incurred (such as tests, protective equipment, and so on) and the price charged.
This spreadsheet is available for you to download on Moodle.
Task 2 - History visualization
Using Excel, process the history spreadsheet and use any appropriate charts to visualize:
How some aspect of the business has changed over time (for example, prices, expenses, types of consultation, frequency of each animal, etc); and
How some consultations differ between veterinarians.
You will need to find a way to use Excel to associate each consultation with a staff member.
Describe your approach and your findings in your report (approximately 250-400 words).
Include your visualizations as images. Be sure to use appropriate titles and labels.
Task 3 - Price consistency
For vaccinations and check-ups, the team would like to standardize costs, so that the price for each is fixed for animals of the same type.
Using Excel, analyse the historical data you have available, and create a spreadsheet that allows Clancy to enter the animal type and consultation type, and gives a quote amount for vaccinations and checkups.
Ensure that your spreadsheet is usable - it should be simple and include appropriate text and formatting to make your spreadsheet easy to use by a member of the Happy Mutt Pet Hospital team (or by a University lecturer).
It is up to you to determine an appropriate quoting method.
Describe and justify your approach, including how you tested your solution, in your report (approximately 150 words).
Task 4 - Process improvement
Research the consulation process used in a typical veterinary clinic. Make sure you reference any sources, or indicate if you are basing your work on personal knowledge.
Using BPMN swimlane diagrams, show how the spreadsheet you created in Task 3 can be applied to improve the processes at Happy Mutt Pet Hospital.
Justify your approach in your report (approximately 150 words).
Bonus challenge task (optional!)
Disclaimer: This task is 100% optional, and you can receive full marks without attempting or completing it. It is intended to be a challenge if you are interested in such things, and the marks available do not reflect the significant research and effort required to implement it correctly. Tutors will not prioritize assistance for this challenge task.
Optional task 5
Write a brief overview of how to run your solution, and attach a zip file containing your code submission.
There are no partial marks awarded for this bonus task - you must complete all features to attain the bonus marks.
It is possible to attain full marks for this assignment without completing this challenge task.
This assignment is supported by the first 8 lectures and labs. Work on the assignment should be spread over several weeks after the relevant lab has been mastered.
All files should be submitted to Moodle by the due date and time. Check with your tutor as to whether a hard copy is required in addition to the electronic submission.
Refer to the attached marking guide.
Feedback will be supplied through Moodle. Authoritative marks will be published through fdlMarks
Plagiarism is the presentation of the expressed thought or work of another person as though it is one's own without properly acknowledging that person. You must not allow other students to copy your work and must take care to safeguard against this happening. More information about the plagiarism policy and procedure for the university can be found at http://federation.edu.au/students/learning-and-study/online-help-with/plagiarism.
Marking Guide: Processes and Automation
Feature Criteria Maximum Obtained
Operating costs Appropriate projection calculations 3
Description of findings 1
Uses hand-calculated values (-1)
Visualization Visualization of changes over time 2
Visualization of staff member differences 2
Description of approach and findings 1
Price consistency Spreadsheet interface for pricing 2
Justification of approach 1
Unclear instructions (-1)
Process improvement BPMN models showing how process can be improved 2
Justification of strategy 1
Miscellaneous penalties Poor grammar or written English (-2)
Indecipherable file naming scheme (-1)