Assessment Task – Tutorial Questions
Unit Code: HS2011
Unit Name: Systems Analysis & Design
Assignment: Tutorial Questions Assignment 1
Due: 11:30pm 15th May 2020
Purpose: This assignment is designed to assess your level of knowledge of the key topics covered in this unit
Unit Learning Outcomes Assessed:
1. Explain and apply systems analysis and design concepts, principles, methodologies and tools to analyse, design and implement business solutions.
2. Explain and apply process modelling, logical and data modelling tools in the development of information systems
3. Explain and evaluate system implementation and post implementation systems requirements
4. Analyse business scenarios to generate requirement specifications and design possible solutions to satisfy business requirements.
5. Apply problem solving and object oriented design skills to build a simple systems prototype
7. Review and describe the major legal and ethical issues with respect to systems analysis and design
Description: Each week students were provided with three tutorial questions of varying degrees of difficulty. These tutorial questions are available in the Tutorial Folder for each week on Blackboard. The Interactive Tutorials are designed to assist students with the process, skills and knowledge to answer the provided tutorial questions. Your task is to answer a selection of tutorial questions for weeks 1 to 5 inclusive and submit these answers in a single document.
The questions to be answered are:
Week 2 (Question 2)
What is the purpose of systems analysis? Why is it important? (10 Marks)
Week 3 (Question 3)
Please read the following Case “All Things Hirsute Hair Salon Management System” Description and discuss the question listed in the end.
“All Things Hirsute” in Lilydale, although a successful hair salon business, is seeking to expand by adopting emerging technology and utilising social media. Initial investigation and analysis has revealed that by updating their procedures, profitability can be increased. Releasing staff from tedious manual tasks will enable the business to operate more efficiently. The role of technology, (e.g. SMS, Facebook and Twitter) allows greater exposure of the salon(s) facilities and services prior to which, were both time consuming and manually orientated. The need to adopt a fresh approach is self-evident.
There are a number of areas the owners would like to focus on:
• The payroll and accounting procedures need to be centralised. Currently, the owner Geoff and his assistant Vivien are responsible for monitoring the income and doing the payroll for the Salon. They have to manually check appointments, payments, rosters and agreed staff pay rates via various files (recorded by staff on the computer) to calculate the income/expenses per day/month. Their currently database system is very basic, most data rely on staff to manage, they need an advanced database system which can record and manage their business data and make their job easier.
• Increased and expanded services need to be considered to provide customers with a “one stop shop” experience. Currently, they have a website which is very basic and only allows staff or customers to search for products and services. If they identified an items(s) that they wish to purchase, they need to go to the shop or download the order form and email it to the store. The store is not responsible for shipping the item(s). Customer have to go the store to pick up the item(s) and pay. The website does not support the functions of payments, appointment bookings, orders, or any enquiries. The website is reliant on the manager to update. The information could become outdated if the manager didn’t have time to update.
• Specialist services such as wedding makeovers and beauty treatments need to be incorporated into the salons’ range of services on offer, as currently, a lot of manual work is involved and there is insufficient staff which can help to design and manage these specialist services.
• Internet booking and Mobile technology can be incorporated into a new integrated system to ensure contact is maintained with customers. Currently, staff rely on the phone or email to communicate with customers. Customers who need services have to make a phone call, or send email, or physically go to the shop. For the email, the owner or manager can only react to emails at night, so there is a delay, which sometimes leads to missed booking opportunities. For staff, they are reliant on phone calls to confirm customer appointments, services and other issues that may arise.
• Customer retention is historically more difficult than attracting new clientele, so a generous loyalty program is considered essential to the businesses’ ongoing viability. They would want to set up a systematic loyalty program where the system can identify and automatically provide or offer a loyalty program or benefit. Such as if customer has been a regular client during the last financial year, then the system can automatically identify and provide such as long term 10% discount or more based on the services they paid during the year. Currently, they only have a basic one which if customer have 5 hair cut then the 6th will be half. The system can identify the condition based on entered data. Other types of discount has been done manually by the owner or manager. They are the only two who can make this decision. If they are not in the shop or forgot to mention to the other staff, it becomes an issue.
• Specific daily/weekly reports should be generated to provide an accurate picture of all aspects of the business (e.g. types of customer bookings, stock control, online stock purchases). Currently, only the total working hours for each employee and total booking and payment information are general by end of the month automatically and send to the owner and manager, others all prepared manually by the manager.
• Currently, they only provide periodic paper-based catalogues, e.g. Christmas, Mother’s Day…., they consider the new system should be able to create an e-catalogue and email to loyalty customers monthly.
• For the new system, they also require a high-level security/privacy design, such as in the area of customer profiles, payment methods, and service records.
• Currently, customer can only pay in the shop by paying cash or Master card or debit card. They want the new system to incorporate online payments.
Read the above case and identify possible functional and non-functional requirements for the provided system. (10 marks)
Week 4 (Question 2)
Read the case study above in (week 3, question 3) and identify 4 events and complete an event table which should include at least 2 external events, 1 temporal event and 1 state event. (10 marks)
Week 5 (Question 3)
What models might an automotive designer use to show different aspects of a car? (10 marks)
Week 6 (Question 2)
Describe the steps in preparing for, conducting, and following up an interview session. (10 marks)
The assignment has to be submitted via Blackboard. Each student will be permitted one submission to Blackboard only. Each student needs to ensure that the document submitted is the correct one.
Academic honesty is highly valued at Holmes Institute. Students must always submit work that represents their original words or ideas. If any words or ideas used in a class posting or assignment submission do not represent the student’s original words or ideas, the student must cite all relevant sources and make clear the extent to which such sources were used. Written assignments that include material similar to course reading materials or other sources should include a citation including source, author, and page number.
In addition, written assignments that are similar or identical to those of another student in the class is also a violation of the Holmes Institute’s Academic Conduct and Integrity Policy. The consequence for a violation of this policy can incur a range of penalties varying from a 50% penalty through to suspension of enrolment. The penalty would be dependent on the extent of academic misconduct and the student’s history of academic misconduct issues.
All assessments will be automatically submitted to Self-Assign to assess their originality.
For further information and additional learning resources, students should refer to their Discussion Board for the unit.