Recent Question/Assignment

Subject Title
Subject Code Introduction to Service Management
Lecturer / Tutor Victoria Quilter
Trimester February 2020
Assessment Title Company Customer Service Comparison
Learning Outcome/s 1, 2,3
Assessment type (group or individual)
Individual Presentation
Weighting 20%
6- 10 minutes speaking time
Due date This will be presented in ZOOM class time week 12 using share screen. You will need access to a laptop or computer.
Submit a copy of you ppt. to your lecturer before week 12 class.
Class submission Lecture zoom sessions ? Tutorial ?
Submission type Paper copy ? Turnitin ?
Oral Presentation:
Assessment cover sheet
Paper submission (PowerPoint slides)
Assessment instructions
Provide an interesting presentation of your findings from Assessment 3 Comparison Report.
Create a PowerPoint presentation. (6 slides)
Slides1: Introduction slide -explain the two companies and industry
Slide 2 : Compare and contrast customer types for each company
Slide 3: Highlight and compare the customer service between the 2 companies.
Slide4: discuss findings on training customer serviced staff
Slide 5: which company would you like to work 4 and why?
Slide 6 Conclusion and ask for questions.
Have you highlighted what the companies did well and what they didn’t do well when it came to customer service.
• Engage your Audience
• Use pictures and diagrams rather than lots of words on your slides.
• Use confident body language.
• Provide a clear introduction.
• There needs to be a logical flow in your presentation content.
• End your presentation with a conclusion.
Submit a copy of you ppt. to TURNITIN before week 12 class. This is where you will receive your feedback.
Readings for the assessment
(Instructions where they can be found e.g. MyAthens database, Moodle etc.) List or links to relevant readings
Grading Criteria / Rubric See Moodle for Marking Criteria