Qualification Title SIT50416 Diploma of Hospitality Management
Unit of Competency BSBSUS501 Develop Workplace policy and procedures for sustainability
Assessment Tool Knowledge Test/Case study
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Part B Case Study / Project
Part A Knowledge Questions
1. What is the scope of your sustainability policy?
2. What sources of information have you gathered to help you plan and develop your policy?
3. Who are your stakeholders?
4. Choose a stakeholder from your list above and describe through what means you would consult with them and what you would discuss.
5. What strategies could you include to reduce toxic material and hazard chemical use and employ life cycle management approaches?
6. Demonstrate how you can make recommendations for a policy based on likely effectiveness, timeframes and cost.
7. How do you propose to demonstrate your organisation’s commitment to sustainability?
8. Prepare for a meeting with your supervisors. Brainstorm ideas for appropriate methods of implementation.
9. Why should you promote your workplace sustainability policy?
10. What do you have to think about when promoting the policy and its expected outcome to stakeholders?
11. In pairs, act out a situation where you have to convince your key stakeholders that sustainability policies will benefit them.
12. When informing those involved in implementing the policy of the outcomes you expect, why is it important to be specific?
13. Give an example of an activity or activities that you would like staff to undertake to help achieve a target (also specify the target).
14. Using your example from the previous answer, get in pairs, and tell your partner what responsibilities they should have as if they are the supervisor for implementing your target.
15. What is a procedure? Give an example below.
16. What different methods of communicating a procedure are you aware of?
17. You should now develop a procedure that will help to implement a workplace sustainability policy and communicate this to the next of the group. Think about the method communicating this procedure.
18. What is continuous improvement?
19. What qualities should staff have for this?
20. What qualities should supervisors have to help staff achieve this?
21. First, write a list of all the tasks that need to be done to track continuous improvements in sustainability approaches.
22. Next, explain how you propose to assign people to those tasks. Do you need a large team? Explain your answer.
23. What might you have to give feedback to stakeholders regarding?
24. Think about your stakeholders – who would be interested in each of the above examples? Assign at least two stakeholders for each.
25. What should you research when investigating successes?
26. What should you research when investigating areas for improvement?
27. What is a trend? Give an example.
28. You have found a problem with a procedure. How could you find a solution?
Part B Case Study
Case Study A
Sean has recently set up a winter sports clothing business, Tomahawk. He has hired a team consisting of fashion designers, factory workers, sales staff, and marketers. Sean is particularly excited about the opening of the first Tomahawk and website. However, he is also very aware of his responsibility to the community and environment. In particular, Sean is interested in appropriate means of saving energy, minimising the carbon footprint, and using eco-friendly materials in the production of Tomahawk clothing. He realises the need to integrate such methods and provide guidance for staff members in the form of a sustainability policy.
Refer to Case Study A.
1. Identify five sources that Sean might refer to for the purpose of obtaining information specific to the planning and development the sustainability policy.
2. Write a general description of the ways in which Sean should account for standards, guidelines, and approaches in the development of his sustainability policy (reference should be made to at least four separate standards, guidelines, and approaches):
? Ecological footprinting
? Energy Efficiency Opportunities Bill 2005
? Global Reporting Initiative
? Green office program
? Green purchasing
? Greenhouse challenge plus (Australian government initiative)
? ISO 14001:1996 environmental management systems life cycle analyses
? Life cycle analyses
? Product stewardship
? Supply chain management
? Sustainability covenants/compacts
? Triple bottom line reporting.
3. Give five examples of stakeholders who may be consulted as a key component of the sustainability policy development process.
4. Choose a stakeholder from your list above and describe the methods which you would use for consultation with them. Provide details of what you would discuss with such stakeholders.
Case Study B
Steve is the manager of the Blue Frog brewery company. His team produce a range of fine ales which are sold in shops and served in bars across Australia. Steve recently held a meeting which involved consultation with Blue Frog employees and customers. The decision was made to develop and implement a sustainable procurement strategy. Methods included as part of this strategy include the selection of responsible suppliers, use of eco-friendly vehicles, paying fair wages, and minimising the waste of resources in the production of bottles and packaging. Steve has encouraged the stakeholders to make further recommendations about appropriate ways of minimising resource use, reducing toxic material and hazardous chemical use, and employing life cycle management approaches.
Refer to Case Study B.
1. Give five examples of further recommendations which might be made by the stakeholders in relation to the minimisation of resource use, reduction of toxic material and hazardous chemical use, and employment of life cycle management approaches.
2. Demonstrate how you can make recommendations for a policy based on likely effectiveness, timeframes and cost.
3. Specify five factors that should be considered in the development of a sustainability policy.
4. Give four examples of benefits that might be realised as a result of demonstrating commitment to sustainability.
5. Specify five options in relation to the process of meeting with managers and supervisors for the discussion of sustainability policy implementation.
6. Specify four criteria which should apply to KPI’s in relation to the implementation of sustainability policies.
Case Study C
Peter is the manager of the Greenways waste management company. Together with his team he provide a range of business and residential waste management services including collection, recycling, and skip hire. Peter recently held a meeting with stakeholders of the Greenways company and the decision was made to develop and implement a new sustainability policy. The aims of this policy include highlighting the commitment to the environment and promoting a general sustainability agenda.
Principles outlined in the Greenways sustainability policy include:
? Ensuring compliance and exceeding all relevant legislation where practicable
? Account for sustainability considerations with regards to business decisions
? Ensuring staff awareness and commitment to implementation of the policy
? Minimising the environmental impact of waste management activities.
Sustainability practices outlined within the policy include:
? Making use of eco-friendly transport methods
? Using an emissions recording scheme to measure the impact of business travel
? Recycling business materials where practicable
? Engaging in voluntary work and making contributions to the community.
Refer to Case Study C
1. Write a letter promoting the Greenways sustainability policy and highlighting its expected outcome to customers and employees of the organisation (no more than 500 words).
2. Specify four other methods that might be used for the purpose of promoting the Greenways sustainability policy and highlighting its expected outcome.
3. When informing those involved in implementing the policy of the outcomes you expect, why is it important to be specific?
4. Give an example of an activity or activities that you would like staff to undertake to help achieve a target (also specify the target).
5. Using your example from the previous answer, get in pairs, and tell your partner what responsibilities they should have as if they are the supervisor for implementing your target.
Case Study D
Claire is the manager of the B-Fine clothing company. She has recently assumed responsibility for the development of a new sustainability policy outlining the commitment to minimising the impact of clothing production maximising the effective use of resources. The policy also specifies the commitment to the improvement of communication and general awareness of efforts made by the employees.
Measures that are outlined within the B-Fine sustainability policy include:
? Engaging in community projects
? Reusing and recycling materials where possible
? Engaging in processes that don’t have a negative environmental impact
? Conducting regular audits and evaluations of sustainability procedures
? Working with suppliers who adopt eco-friendly practices
? Communicating and maintaining awareness of the environmental commitment among staff members.
Refer to Case Study D.
1. Select at least three of the measures outlined within the B-Fine sustainability policy and outline relevant procedures in each instance.
2. Specify four suitable methods for the communication of procedures.
Case Study E
Connor is the owner of the Ikawa furniture company. The businesses specialises in the production of quality and affordable wooden furniture for sale to retail businesses. Connor is fully aware of the environmental responsibility of his company and has developed a sustainability policy for the guidance of staff members. Measures outlined within the sustainability policy include the sourcing of wood from sustainable forests, arranging the delivery of furniture using eco-friendly vehicles, and using energy-efficient production methods. However, Connor realises the need to maintain awareness of sustainability issues and engage in a process of continual improvement.
Refer to Case Study E.
1. Describe the qualities which employees of the Ikawa furniture making company should possess if they are to successfully engage in a process of continuous improvement.
2. Specify four strategies which Connor could adopt for the purpose of aiding in the development of a continual development culture.
Create a five to ten-minute presentation to communicate your research with stakeholders. How can it help you to create your policy? Show how you will implement and review it. You should also consider stakeholder’s different opinions and positions when tailoring your presentation.
Ensure you prepare for questions from the audience.