ASSESSMENT INFORMATION for students
Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.
You are going to be assessed for:
Your skills and knowledge using written and observation activities that apply to the workplace.
Your ability to apply your learning.
Your ability to recognise common principles and actively use these on the job.
All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.
HOW YOU WILL BE ASSESSED
The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in the workplace, and some in the training room as required by each unit.
The assessment tasks have been designed to enable you to demonstrate the required skills and knowledge and produce the critical evidence to successfully demonstrate competency at the required standard.
Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.
The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.
What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?
Our assessment process is designed to answer the question “has the desired learning outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.
In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you with the necessary feedback and guidance, in order for you to resubmit your responses.
What if you disagree on the assessment outcome?
You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.
What if I believe I am already competent before training?
If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).
Assessor Responsibilities
Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:
Ensure that participants are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.
Ensure that all documentation is signed by the student, trainer, workplace supervisor and assessor when units and certificates are complete, to ensure that there is no follow-up required from an administration perspective.
Ensure that their own qualifications are current.
When required, request the manager or supervisor to determine that the student is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator.
When required, ensure supervisors and students sign off on third party assessment forms or third party report.
Follow the recommendations from moderation and validation meetings.
How should I format my assessments?
Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer on each page with the student name, unit code and date. Your assessment needs to be submitted as a hardcopy or electronic copy as requested by your trainer.

How long should my answers be?
The length of your answers will be guided by the description in each assessment, for example:
Type of Answer Answer Guidelines
Short Answer 4 typed lines = 50 words, or
5 lines of handwritten text
Long Answer 8 typed lines = 100 words, or
10 lines of handwritten text = 1/3of a foolscap page
Brief Report 500 words = 1 page typed report, or
50 lines of handwritten text = 11/2foolscap handwritten pages
Mid Report 1,000 words = 2 page typed report
100 lines of handwritten text = 3 foolscap handwritten pages
Long Report 2,000 words = 4 page typed report
200 lines of handwritten text = 6 foolscap handwritten pages
How should I reference the sources of information I use in my assessments?
Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:
Website Name – Page or Document Name, Retrieved insert the date. Webpage link.
For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State

assessment guide
The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task. The following is a list of general assessment methods that can be used in assessing a unit of competency. Check your assessment tasks to identify the ones used in this unit of competency.
Assessment Method Satisfactory Result Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.
Questions All questions answered correctly Incorrect answers for one or more questions
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace Answers do not address the question in full. Does not refer to appropriate or correct sources.
Third Party Report Supervisor or manager observes work performance and confirms that you consistently meet the standards expected from an experienced operator Could not demonstrate consistency. Could not demonstrate the ability to achieve the required standard
Written Activity The assessor will mark the activity against the detailed guidelines/instructions Does not follow guidelines/instructions
Attachments if requested are attached Requested supplementary items are not attached
All requirements of the written activity are addressed/covered. Response does not address the requirements in full; is missing a response for one or more areas.
Responses must refer to appropriate sources from your workbook and/or workplace One or more of the requirements are answered incorrectly.
Does not refer to or utilise appropriate or correct sources of information
Observation/Demonstration All elements, criteria, knowledge and performance evidence and critical aspects of evidence, are demonstrated at the appropriate AQF level Could not demonstrate elements, criteria, knowledge and performance evidence and/or critical aspects of evidence, at the appropriate AQF level
Case Study All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study. Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly. One or more questions are answered incorrectly.
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace Answers do not address the question in full; do not refer to appropriate sources.
Practical Activity All tasks in the practical activity must be competed and evidence of completion must be provided to your trainer/assessor.
All tasks have been completed accurately and evidence provided for each stated task. Tasks have not been completed effectively and evidence of completion has not been provided.
Attachments if requested are attached Requested supplementary items are not attached

Assessment Cover Sheet
Student’s name: USI
Assessors Name: Date Submitted:
The following questions are to be completed by the assessor:
Is the Student ready for assessment? Yes No
Has the assessment process been explained? Yes No
Does the Student understand which evidence is to be collected and how? Yes No
Have the Student’s rights and the appeal system been fully explained? Yes No
Have you discussed any special needs to be considered during assessment? Yes No
The following documents must be completed and attached:
? Written Activity and Checklist
The student will complete the written activity provided to them by the assessor. The Written Activity Checklist will be completed by the assessor. S NYS
? Third Party Report
The student will demonstrate a range of skills and the assessor will observe where appropriate to the unit. The Observation Checklist will be completed by the assessor. S NYS
? Research Task and Written/Oral Questions
The student will answer a range of questions either verbally or written. The Questioning Checklist will be completed by the assessor. S NYS
Student Declaration
I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by the RTO
I declare that:
? The material I have submitted is my own work;
? I have kept a copy of all relevant notes and reference material that I used in the production of my work;
? I have given references for all sources of information that are not my own, including the words, ideas and images of others.
Student Signature: Date:
Assessment cover sheet
Result and Feedback
Feedback to Student:
Overall Outcome ?Competent ?Not yet Competent
Assessor Signature: Date:
written activity
Relevant Legislation.
Identify and outline the key features of the legislation relevant to the implementation of complex loan structures, including all relevant state and territory legislation, charges and taxes.
This task must be completed within 30 minutes.
Complex Features of a Client Situation and Needs.
Explain each of the following types of complex features that you may encounter in a client’s situation or needs:
Commercial loans.
Chattel leases.
Native title rights.
Heritage issues.
Contaminated sites or properties near noxious industries.
This task must be completed within 30 minutes.
Complex Nature of Securities to Be Taken.
Explain the complex nature of the following:
The implications of borrowing against leased premises.
Multiple securities of differing kinds.
Rural land.
Specialised securities (such as hotels).
This task must be completed within 30 minutes.
Forms of Security to Be Taken For Complex Loan Structures.
Explain the following forms of security that are to be taken for complex loan structures:
The assignment of rental income to the lender.
Joint and several personal or related company guarantees.
Multiple mortgages.
Registered company charges.
Second mortgages.
The involvement of unit or family trusts as either borrowers or guarantors.
This task must be completed within 30 minutes.

Written Activity Checklist
Written Activity Checklist
For this assessment, the student must complete the written activity.
The written activity is a stand-alone activity that will allow the student to display the required knowledge and skills that are essential when deciding overall competency.
Student’s name:
Assessor’s name:
Has the student satisfactorily completed the written activity?
Yes No
Did the Student provide evidence of their ability to:
Identify and outline the key features of the legislation relevant to the implementation of complex loan structures, including all relevant state and territory legislation, charges and taxes. ? ?
Did the Student provide evidence of their ability to explain each of the following types of complex features that you may encounter in a client’s situation or needs:
Commercial loans. ? ?
Chattel leases. ? ?
Native title rights. ? ?
Heritage issues. ? ?
Contaminated sites or properties near noxious industries. ? ?
Did the Student provide evidence of their ability to explain the complex nature of the following:
The implications of borrowing against leased premises. ? ?
Multiple securities of differing kinds. ? ?
Rural land. ? ?
Specialised securities (such as hotels). ? ?
Did the Student provide evidence of their ability to explain the following forms of security that are to be taken for complex loan structures:
The assignment of rental income to the lender. ? ?
Joint and several personal or related company guarantees. ? ?
Multiple mortgages. ? ?
Registered company charges. ? ?
Second mortgages. ? ?
The involvement of unit or family trusts as either borrowers or guarantors. ? ?
Feedback to Student:
Result ? Satisfactory ? Not Yet Satisfactory
Assessor’s Signature: Date:

Third Party Report
Supervisor Instructions:
For this assessment, the student must complete the activity.
The practical activity is a stand-alone activity that will allow the student to display the required knowledge and skills that are essential when deciding overall competency. Please sign and date this checklist to evidence the student having completed the task.
Student Instructions:
Arrange a time to complete the activity and have your supervisor observe you undertaking the activity. You should submit the completed and signed checklist with your assessment for this
unit of competency.
The following task must be demonstrated in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the tax (financial) advice services field of work and include access to:
Office equipment, technology, software and consumables
Relevant legislation, regulations and codes of practice
For this task you are to complete the following steps The following task must be completed in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the finance and mortgage broking field of work and include access to:
Office equipment, technology, software and consumables.
Financial services product information.
Specialist software and data.
For this task you are to complete the following steps to implement a complex loan structure on at least 1 occasion.
Complete the following steps to organise the implementation actions:
Review the special or complex features of at least one clients situation for any implementation implications, including any high asset, income or expenditure requirements, any complex taxation, the nature and forms of securities to be taken, as well as any other legal or complex issues. Provide a copy of you review for this activity.
Prioritise the implementation actions, planning the timing for each action and confirming that the activities are consistent with the needs and specifications of the client, and with legislation, industry regulations, organisational requirements and codes of practice. Provide a copy of the implementation plan and the method used to confirm the plan with your client.
Clearly explain the implementation actions required by the client, and obtain written agreement from the client to proceed with the actions and establish the implementation records. Provide a copy of the written agreement.
Implement the actions, using timing and priority to maximise the advantage for the client.
Perform the following steps to establish the appropriate procedures for implementation:
Identify the relevant personnel, and brief them on the implementation of each action for loan structure, and on the completion of all internal and external documentation requirements. Provide a written outline of the information provided to relevant personnel.
Effectively coordinate the implementation actions that depend on or involve actions by other professionals. Outline any professionals involved in the process.
Establish the monitoring procedures that will be used for monitoring the critical implementation timing and priorities. Outline the monitoring methods used in the process.
Complete the following steps to undertake and/or supervise implementation:
Brief the client on the actions that are to be undertaken, and, where needed, provide assistance.
As per the loan structure, issue instructions to internal and external personnel. Include the instructions provided.
Where joint implementation is required, maintain consultation and monitoring with the other professionals, and check and follow up on the lodgement of documentation to ensure that the planned timings are met. Outline whether joint implementation was required.
Obtain and process the fees and charges, in accordance with all organisational and legislative requirements. Outline the fees and charges required.
Post-implementation, debrief the client and address any concerns that are raised. Provide a brief outline of the items discussed in the debriefing.
After you have successfully completed the above steps to implement a complex loan structure, you will need to sit down with your assessor and discuss:
Any of the following complex features of the client situation:
Commercial loans.
Chattel leases.
Native title rights.
Heritage issues.
Contaminated sites or properties near noxious industries.
Any of the following forms of security taken for complex loan structures:
Assignment of rental income to the lender.
Joint and several personal or related company guarantees.
Multiple mortgages.
Registered company charges.
Second mortgages.
The involvement of unit or family trusts as either borrowers or guarantors.
The key features of the legislation relevant to the task completed, including state and territory legislation, charges and taxes.
Time management techniques and tools used to support the implementation process.
Third Party Report Checklist
*Multiple copies of the checklist will need to be printed if the observation is to be observed more than once.
Checklist
Supervisor Instructions:
For this assessment, the student must complete the activity.
The practical activity is a stand-alone activity that will allow the student to display the required knowledge and skills that are essential when deciding overall competency. Please sign and date this checklist to evidence the student having completed the task.
Student Instructions:
Arrange a time to complete the activity and have your supervisor observe you undertaking the activity. You should submit the completed and signed checklist with your assessment for this
unit of competency.
The following task must be demonstrated in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the tax (financial) advice services field of work and include access to:
Office equipment, technology, software and consumables
Relevant legislation, regulations and codes of practice
Student’s name:
Supervisor’s name:
Has the student satisfactorily completed the practical activity?
Yes No
Did the Student provide evidence of their ability to:
Review the special or complex features of the client situation for any implementation implications, including any high asset, income or expenditure requirements, any complex taxation, the nature and forms of securities to be taken, as well as any other legal or complex issues. ? ?
Prioritise the implementation actions, planning the timing for each action and confirming that the activities are consistent with the needs and specifications of the client, and with legislation, industry regulations, organisational requirements and codes of practice. ? ?
Clearly explain the implementation actions required by client, obtain written agreement from the client to proceed with the actions and establish the implementation records. ? ?
Implement the actions, using timing and priority to maximise the advantage for the client. ? ?
Identify the relevant personnel, and brief them on the implementation of each action for loan structure, and on the completion of all internal and external documentation requirements. ? ?
Effectively coordinate the implementation actions that depend on or involve actions by other professionals. ? ?
Establish the monitoring procedures that will be used for monitoring the critical implementation timing and priorities. ? ?
Brief the client on the actions that are to be undertaken, and, where needed, provide assistance. ? ?
As per the loan structure, issue instructions to internal and external personnel. ? ?
Where joint implementation is required, maintain consultation and monitoring with the other professionals, and check and follow up on the lodgement of documentation to ensure that the planned timings are met. ? ?
Obtain and process the fees and charges, in accordance with all organisational and legislative requirements. ? ?
Post-implementation, debrief the client and address any concerns that are raised. ? ?
The learner effectively discussed the following:
Any of the following complex features of the client situation:
Commercial loans. ? ?
Chattel leases. ? ?
Native title rights. ? ?
Heritage issues. ? ?
Contaminated sites or properties near noxious industries. ? ?
Any of the following forms of security taken for complex loan structures:
Assignment of rental income to the lender. ? ?
Joint and several personal or related company guarantees. ? ?
Multiple mortgages. ? ?
Registered company charges. ? ?
Second mortgages. ? ?
The involvement of unit or family trusts as either borrowers or guarantors. ? ?
The key features of the legislation relevant to the task completed, including state and territory legislation, charges and taxes. ? ?
Time management techniques and tools used to support the implementation process. ? ?
Feedback to Student:
Result ? Satisfactory ? Not Yet Satisfactory
Supervisor’s Signature: Date:

Research Task and Written/Oral Questions
The following questions may be answered verbally with your assessor or you may write down your answers. Please discuss this with your assessor before you commence this task to ascertain if you are to complete this section. Your assessor can be contacted via their email address provided to you on enrolment or via service@mentor.edu.au.
Short Answers are required which is approximately 4 typed lines = 50 words, or 5 lines of handwritten text.
Your assessor will take down dot points as a minimum if you choose to answer them verbally.
Answer the following questions either verbally with your assessor or in writing.
To complete this task, you are to research the special or complex features of client situations, the information that you might use, planning techniques for manageing complex client situations and internal and external documentation management and recording and answer the following questions.
What are the special or complex features of client’s situation that will need to be identified for their implementation implications?
What information might you use to prioritise you implementation actions?
What information do you need to consider when you are planning the timing for each action in your implementation plan so that they are consistent with the needs and specifications of the client?
What information must you consider and include when you are clearly explaining to the client the implementation actions required?
Outline the requirements for obtaining written agreement from the client.
Briefly discuss how timing and priority can be used throughout the implementation of actions to maximise advantage for the client.
What information will you need to include in a brief for identified individuals for the implementation actions for the loan structure?
What are the internal documentation requirements that may need to be completed for the complex loan structure implementation process?
Discuss the external document requirements that may need to be completed for a complex loan structure implementation process.
Why is it essential to coordinate any implementation actions that depend on or involve actions by other professionals?
Identify and briefly discuss 3 of the time management techniques and tools that are suitable to use to support the implementation process.
Why is it important to establish monitoring procedures for the critical implementation timing and priorities?
List 5 of the actions that may need to be taken for the implementation, and that you would need to fully brief a client about.
What assistance might you need to provide to the client throughout the implementation?
List 6 of the internal and external personnel you may need to issue instructions to, as per the loan structure.
In what circumstance will you need to maintain consultation and monitoring with other professionals?
What types of documentation might you need to follow up on the lodgement of?
What types of fees and charges will you need to obtain and process, according to the organisational and legislative requirements?
What range of factors will need to be discussed with the client during the post-implementation debrief?
Outline a process that could be followed to address and respond to client concerns.
Briefly discuss the documentation requirements relating to the following:
Disclaimers.
Disclosures.
Insurance policies.
Prospectuses.
Receipts.
Written advice.

Research Task and Written/Oral Questions
Research Task and Written/Oral Questions Checklist
The assessor needs to indicate whether they have conducted the questioning as written questions or as verbal questions by ticking the box below.
? Written Questioning ? Verbal Questioning
The assessor must provide evidence with the assessment tool. For written questions, the assessor must provide the student’s original written responses. For verbal questioning, the assessor must provide dot points as a minimum on the student’s responses.
For details on how to conduct and contextualise this form of assessment, please refer to the questioning checklist explanation in the assessor guide.
Student’s name:
Assessor’s name:
If questions are answered verbally, the assessor must write detailed answers in the sections provided below. The space below does not indicate the size of the answer anticipated. Keep typing and the space will expand. If answers are recorded separate to this document, they must be attached to the assessment documents. Satisfactory response
Yes No
1 What are the special or complex features of client’s situation that will need to be identified for their implementation implications? ? ?

2 What information might you use to prioritise you implementation actions? ? ?

3 What information do you need to consider when you are planning the timing for each action in your implementation plan so that they are consistent with the needs and specifications of the client? ? ?

4 What information must you consider and include when you are clearly explaining to the client the implementation actions required? ? ?

5 Outline the requirements for obtaining written agreement from the client. ? ?

6 Briefly discuss how timing and priority can be used throughout the implementation of actions to maximise advantage for the client. ? ?

7 What information will you need to include in a brief for identified individuals for the implementation actions for the loan structure? ? ?

8 What are the internal documentation requirements that may need to be completed for the complex loan structure implementation process? ? ?

9 Discuss the external document requirements that may need to be completed for a complex loan structure implementation process. ? ?

10 Why is it essential to coordinate any implementation actions that depend on or involve actions by other professionals? ? ?

11 Identify and briefly discuss 3 of the time management techniques and tools that are suitable to use to support the implementation process. ? ?

12 Why is it important to establish monitoring procedures for the critical implementation timing and priorities? ? ?

13 List 5 of the actions that may need to be taken for the implementation, and that you would need to fully brief a client about. ? ?

14 What assistance might you need to provide to the client throughout the implementation? ? ?

15 List 6 of the internal and external personnel you may need to issue instructions to, as per the loan structure. ? ?

16 In what circumstance will you need to maintain consultation and monitoring with other professionals? ? ?

17 What types of documentation might you need to follow up on the lodgement of? ? ?

18 What types of fees and charges will you need to obtain and process, according to the organisational and legislative requirements? ? ?

19 What range of factors will need to be discussed with the client during the post-implementation debrief? ? ?

20 Outline a process that could be followed to address and respond to client concerns. ? ?

21 Briefly discuss the documentation requirements relating to the following:
a. Disclaimers.
b. Disclosures.
c. Insurance policies.
d. Prospectuses.
e. Receipts.
f. Written advice. ? ?

Feedback to Student:
Result ? Satisfactory ? Not Yet Satisfactory
Assessor’s Signature:
Date: