Individual Report: Case Study
M & D IT Pvt Ltd (MDIT) is a medium size IT company based in Melbourne. They have 120 employees. Their main business areas are;
1. IT infrastructure implementation
2. IT support
3. Cyber security consulting
MDIT has a hierarchical organizational structure with three departments specialised in the above three business areas. In addition, they have following departments providing support services to the company;
1. Accounting and Finance Department
2. Human Resource Department
3. Sales Department
MDIT mainly serves business clientele. They have a loyal customer base; however, as of recent some customers were not happy with the company as MDIT was not able to meet the service levels agreed with the customers. In addition, MDIT business growth has been well below the industry growth.
Ian Murray and Jenny Darling are the co-owners of the company and they have built this company during the past 20 years. They have hired you as a business consultant to help them grow their business as well improve customer satisfaction.
Ian has recently conducted an employee survey and has provided you with the results. Some of the employee comments are given below;
“We do not have enough staff to do the work.”
“We have too many managers and assistant managers. We do not have enough people to do the job”
“Decision making process in the company takes too long. Too much paper work and too many approvals to get – to implement any thing around here”
“People are working in silos; nobody wants to help other departments even though we are all in the same industry”
“It is about the culture of this company. We cannot attract new recruits. Even the ones we recruit, do not stay with us for long”
“There is too much red tape and hierarchy. We can do so much better, if we collaborate”
You are required to present a report to Ian and Jenny with your recommendations. In your analysis, you are required to consider “Competing values framework” and Organisation structures. Your recommendations should include cultural changes and structural changes to the organisation.