Assessment task on Standard 1
• Outline how you intend to establish rapport with potential clients and engage their interest
• Discuss the process for collecting initial information on the client and the case
• Prepare a template/form for reporting on preliminary assessment for a client and possible causes of action
• Identify the issue of a given case, and prepare a cause of action and how to advise client
• Discuss two strategies for managing difficult clients
• Prepare a document outlining the terms of the Agreement for services and fees and upload it
• Question 6
• CASE STUDY
• See paper: Marketing your Business
• Simulated case Study
• (Candidates should liaise with their colleagues to discuss the case study and the Code of conduct generally by attending the chat room [Todays Meet])
• The problem:
• Your Business is overall successful but you want to drive more business and perhaps more importantly the right sort of business to yourself.
• Your friend said “Have you heard about network theory? Do you think that it might be useful for you to consider how that might help you?”
• Source reference material:
• A. Code of Conduct
• B. Watch…”How Kevin Bacon cured cancer”: http://www.imdb.com/videoplayer/vi2571502361
• Complete the following part questions in relation to the information and web link above. The answers should be no more than 100 words each
• Question 6a
• What is network theory?
• Question 6b
• Describe how you think it might assist you in the development of your business?
• Question 6c
• What are your obligations under the Code of Conduct?
• Question 6d
• What risks to your Professional indemnity insurance are in play if any?
• Question 6e
• How did Kevin Bacon cure cancer?
Assessment task on Standard 2
• Prepare a research checklist of things to look for and research when reviewing and interviewing a client
• Question 2
• Discuss the importance of seeking client instruction in writing
Question 3
• Prepare a suite of the following templates for your business and upload:
• Agreement for services and fees
• Fee schedule
• Client contact card
• Invoice
• Receipt
• Checklist of possible documents the client may be required to provide
• Question 4
• See Paper: LSA or Client Agreement
• Simulated case Study
• (Candidates should liaise with their colleagues to discuss the case study and the Code of conduct generally by attending the chat room [Todays Meet])
• The problem:
• You have just received a telephone call from Max who wants to engage you in a reply to an NOICC and a foreshadowed review of a decision to cancel his 457 visa because of an alleged non-compliance with a condition of his visa
• Source reference material:
• A. Code of conduct
• B. Migration Act, 1958 ( Section 313)
• C. Seminar paper “LSA or Client Agreement”
• D. Download your own preferred standard fee agreement.
• Answer the following questions below in relation to the case
• Question 4a
• What provisions of the Code of Conduct apply ( if any)
• Question 4b
• Using your fee agreement incorporate the scope of work and submit to the examiner.
• Question 4c
• What can you do to conform with the Code of Conduct, if it is relevant in this case?
• Question 4d
• What, if anything, can you do to help?
• Question 4e
• What risks to your Professional indemnity insurance are in play if any?
• Question 4f
• What steps can you take to mitigate the risks, if any?
Assessment task on Standard 3
• Prepare a submission on a simulated case study
• Case Study Part 1
• See paper: Submission writing
• This is part 1 of a 2 part module.
• Simulated case Study
• (Candidates should liaise with their colleagues to discuss the case study and the Code of conduct generally by attending the chat room [Todays Meet])
• The problem:
• You have received a natural justice letter from the department concerning the making of a false statement by your client ( Edward) in his application for a TSS visa. The client has failed to disclose the fact of him having convicted of a criminal offence (assault and battery) when he was 17 in Thailand. The client says he “forgot”.He is now 35 and also has a subsisting relationship with his Australian citizen wife and their 2 year old daughter.
• Source reference material:
• A. Code of Conduct
• B. Migration Regulations, PIC4020
• C. Trivedi’s case, Singh & Arora
• D. Auslii,Jade, Google, Migration Alliance website
• Answer the following questions below in relation to this case study
Question 1a
In bullet point format identify the main issues in play.
Question 1b
Would your approach be different if the client said that he was unaware of the conviction as he was sentenced in absentia.
Question 1c
What risks to your Professional indemnity insurance are in play if any?
Question 1d
What steps can you take to mitigate the risks, if any?
Question 1e
If the client holds a substantive visa ( he holds a 457) what alternative strategic pathway is open to him (specify the visa subclass)
Case Study Part 2
See paper: The Code of Conduct
Simulated case Study
(Candidates should liaise with their colleagues to discuss the case study and the Code of conduct generally by attending the chat room [Todays Meet])
The problem:
Your colleague Maria is an RMA who is also a marriage celebrant. She married Mario and Cecilia 6 months ago and when asked by Mario to help him lodge an application for an 820/801 visa she said she was unable to do so.
Yesterday she was approached by Mario who said there was a family emergency and that Cecilia needed to travel back to Kazakhstan because her Mother is desperately ill. Maria has referred the clients back to their RMA but was just told by Mario that their RMA on the spouse 820/801 is currently overseas and cannot be contacted.
Maria has rung you and asked whether it would be ok for her to help Mario with the BVB application for Cecilia.
Source reference material:
A. Code of conduct
B. Chang and Migration Agents Registration Authority [2014] AATA 235 (22 April 2014)
Answer the following questions below
Question 2a
What provisions of the Code of Conduct apply ( if any)
Question 2b
Does the foreshadowed immigration assistance (BVB) constitute a traversal of the relevant provision( if any) of the Code of Conduct.
Question 2c
If not, why not, if so why?
Question 2d
What strategic advice can you give to Maria to avoid any potential for conflict with the Code of Conduct.
Question 2e
What, if anything, can you do to help?
• Outline the timelines that affect a clients submission
Assessment task on Standard 4
• Discuss DIBP function and responsibilities
• Outline how your business upholds the Code of conduct of the OMARA
• How can you prepare a client for appearance with DIBP?
• How would you engage an interpreter and what role do they play if necessary?
• Outline ways to prepare clients for interview and hearings
• List the professional standards of conduct when appearing before DIBP
Assessment task on Standard 5
Question 1
Outline the process for how you would review changes in law and policy and how they impact your client
Question 2
How do you monitor a clients case?
Assessment Task for Standard 6
Case Study
Read: Initial Enquiry to Full Blown Client (paper)
Simulated case Study
Candidates should liaise with their colleagues to discuss the case and the Code of conduct generally by attending the chat room: https://todaysmeet.com/LTA-PRP
LTA123 (room password)
The problem:
You have just received a telephone call from a potential client who wants to discuss his case. You have not been formally engaged at this stage but the caller has identified himself as Max from Chile who is currently the holder of a 457.
Max has told you that he is unhappy with his current employer and is looking to transfer his employment to another employer and wants to know whether that is ok.
You have told Max that it is condition of his visa that he maintain his employment with his current sponsor and that a failure to comply with the conditions of his visa may lead to a visa cancellation.
As the conversation proceeds Max posits various alternative case scenarios and it becomes apparent that he is making notes of what you are telling him and you infer from that he intends to rely upon your advice.
Source reference material:
A. Code of conduct
B. Seminar paper and powerpoints C. https://migrationalliance.com.au/immigration-daily-news/entry/2017-11-client-engagement-challenges-for-the-migration-consulting-industry-in-australia.html
D. Professional indemnity insurance
Answer the questions below in relation to the case above
Question 1a
What provisions of the Code of Conduct apply ( if any)
Question 1b
Does your advice constitute “immigration assistance”
Question 1c
If not, why not, if so why?
Question 1d
What can you do to conform with the Code of Conduct if it is relevant in this case.
Question 1e
What, if anything, can you do to help?
Question 1f
What risks to your Professional indemnity insurance are in play if any?
Question 1g
What steps can you take to mitigate the risks, if any?
Case Study Part 2
Simulated case Study
(Candidates should liaise with their colleagues to discuss the case study and the Code of conduct generally by attending the chat room [Todays Meet])
The problem:
Your Business is overall successful but you are experiencing a temporary cash flow problem. Your domestic partner (husband /wife) us very worried because they have just opened the mail and there is a letter from the bank saying that you and your partner are in arrears $10K on mortgage payments. Your operating account has a balance of $900 and the client account has $35K in it.
Your partner says “ This is your problem, you fix it!”
Source reference material:
A. Code of Conduct
B. https://migrationalliance.com.au/immigration-daily-news/entry/2014-03-agent-challenges-omara-over-their-interpretation-of-clients-account-interest.html
C. Auslii,Jade, Google, Migration Alliance website
Question 2a
In bullet point format identify the main issues in play.
Question 2b
Can you borrow $10K from the client account and use it to pay the mortgage arrears. You anticipate that the loan will be for 14 days.
Question 2c
What are your obligations under the Code of Conduct?
Question 2d
What risks to your Professional indemnity insurance are in play if any?
Question 2e
What steps can you immediately take to draw down funds from the client Account and transfer those funds into the operating account?
Question 3
How do you reconcile a client account?
Question 4
Prepare a template for a final statement of account outlining what you need to provide in it
Upload the template below
Question 5
Discuss the procedure for closing a client file
• Question on communication
• Question on liability for agent
• How do you reconcile a client account?
• Prepare a template for a final statement of account outlining what you need to provide in it
• Discuss the procedure for closing a client file
Assessment Task for Standard 7
• Prepare a reflection of personal weaknesses against the competency standards
• Develop a written plan to address gaps in knowledge and skills
• Prepare a feedback form to undertake feedback on self from clients
• Prepare a two year plan for CPD activities
Assessment task for Standard 8
• Prepare a basic business plan and upload identifying:
• Business structure
• Knowledge and skills within business
• Business identity
• Marketing plan
• Target market
• Financial management
• Client management
Assessment task for Standard 9
• Plan your budget and forecast for the next two years and upload
• Identify your need for staff and outline what type of staff you need to employ
• Prepare a policy on performance management to ensure appropriate staff performance
• Make a list of all professional memberships
• List future risks affecting your business and contingencies to manage the risks
• Prepare a PESTLE analysis on your business
Here are some questions to think about for your own personal business.
What are Ethics?
Why are ethics important?
What kind of migration agent do you want to be?
What behaviours do you think are important as a migration agent?
How do your decisions affect your clients and others?