Details of Assessment
Term and Year Time allowed -
Assessment No 1 of 1 Assessment Weighting 100%
Assessment Type Written Response
Due Date Week No. 8 Room
Details of Subject
Qualification ICT40115 Certificate IV in Information Technology
Subject Name WHS and Sustainable IT environment
Details of Unit(s) of competency
Unit Code (s) and Names ICTICT202 Work and communicate effectively in an ICT environment
BSBWHS304 Participate effectively in WHS communication and consultation processes
BSBSUS401 Implement and monitor environmentally sustainable work practices
Details of Student
Student Name
College Student ID
Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: ___________________________
Date: _______/________/_______________
Details of Assessor
Assessor’s Name
Assessment Outcome
Results
0 Competent 0 Not Yet Competent
Marks /100
FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my right to appeal and the reassessment procedure.
Signature: ____________________________
Date: ____/_____/_____ Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback
0 Student did not attend the feedback session.
Feedback provided on assessment.
Signature: ____________________________
Date: ____/_____/_____
Purpose of the assessment
The purpose of this assessment is to assess the student in the following outcomes: Competent
(C) Not yet Competent
(NYC)
Performance Criteria: ICTICT202 - Work and communicate effectively in an ICT environment
1. Prepare to communicate and work effectively within an ICT organisation
1.1 Gather input from sources of information to develop, refine and document ICT roles and services in an organisation
1.2 Develop clear knowledge of enterprise policies, procedures and organisational requirements, including principles of equal employment opportunity (EEO) and anti-discrimination
1.3 Identify ICT policy and procedures, and determine whether they are applied in practice
1.4 Determine key players within the organisation and their role and importance
2. Use positive and varied communication strategies with ICT clients
2.1 Receive requests and enquiries regarding use of ICT equipment, operating systems and software from clients and colleagues in a polite and appropriate manner
2.2 Respond appropriately to client and colleague requirements, and identify options
2.3 Present written information and ideas in clear and concise language to ensure the intended meaning is understood
2.4 Record information or messages and refer client requests to the appropriate person according to organisational procedures
2.5 Inform client of the progress of their request or enquiry and advise them of the organisational process for answering their request or enquiry
2.6 Escalate inquiries that cannot be satisfied immediately
2.7 Supply follow-up information to client as required in a timely manner
2.8 Accommodate cultural differences in the workplace
Performance Criteria: BSBWHS304 Participate effectively in WHS communication and consultation processes
1. Contribute to establishing and running WHS consultation and participation processes
1.1 Apply knowledge of WHS Acts, regulations, codes of practice, policies and procedures to contribute to the development and running of WHS consultation and participation processes
1.2 Identify and communicate barriers to effective WHS consultation and participation processes
1.3 Contribute to removing these barriers
1.4 Identify, record and communicate to others, the duties, rights and responsibilities of individuals and parties in the consultation process
2. Raise WHS issues with others
2.1 Raise relevant WHS issues in meetings and support others to do this
2.2 Record and communicate WHS discussions and their outcomes in accordance with workplace procedures
2.3 Effectively follow up the outcomes of meetings as appropriate
2.4 Communicate outcomes of these meetings to others
3. Contribute to obtaining and communicating information about WHS issues
3.1 Identify sources of WHS information
3.2 Use tools and techniques to locate and obtain WHS information
3.3 Communicate relevant WHS information to others using appropriate communication methods
Performance Criteria: BSBSUS401 Implement and monitor environmentally sustainable work practices
1. Investigate current practices in relation to resource usage
1.1 Identify environmental regulations applying to the enterprise
1.2 Analyse procedures for assessing compliance with environmental/sustainability regulations
1.3 Collect information on environmental and resource efficiency systems and procedures, and provide to the work group where appropriate
1.4 Collect, analyse and organise information from a range of sources to provide information/advice and tools/resources for improvement opportunities
1.5 Measure and document current resource usage of members of the work group
1.6 Analyse and document current purchasing strategies
1.7 Analyse current work processes to access information and data to assist in identifying areas for improvement
2. Set targets for improvements
2.1 Seek input from stakeholders, key personnel and specialists
2.2 Access external sources of information and data as required
2.3 Evaluate alternative solutions to workplace environmental issues
2.4 Set efficiency targets
3. Implement performance improvement strategies
3.1 Source and use appropriate techniques and tools to assist in achieving efficiency targets
3.2 Apply continuous improvement strategies to own work area of responsibility, including ideas and possible solutions to communicate to the work group and management
3.3 Implement and integrate environmental and resource efficiency improvement plans for own work group with other operational activities
3.4 Supervise and support team members to identify possible areas for improved practices and resource efficiency in work area
3.5 Seek suggestions and ideas about environmental and resource efficiency management from stakeholders and act upon where appropriate
3.6 Implement costing strategies to fully utilise environmental assets
4. Monitor performance
4.1 Use and/or develop evaluation and monitoring, tools and technology
4.2 Document and communicate outcomes to report on efficiency targets to key personnel and stakeholders
4.3 Evaluate strategies and improvement plans
4.4 Set new efficiency targets, and investigate and apply new tools and strategies
4.5 Promote successful strategies and reward participants where possible
Assessment/evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under “Purpose of the assessment” section are recorded as competent. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Resources required for this assessment
• Computer with relevant software applications and access to internet
• Weekly eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
• This assessment has to be completed 0 In class 1 At home
• The assessment is to be completed according to the instructions given by your assessor.
• Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term.
• Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
• If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
• Please refer to the College re-assessment for more information (Student handbook).
Project Case Study Scenario [100 marks]
Organisational Background
All IT Computer Pty Ltd’s [AIC] is based in Sydney CBD. They have been operating in a small office for over 5 years. Business has grown and they have now planned to relocate to a new bigger office. Their business team has grown to 30 staff. All IT Computer Pty Ltd’s [AIC] has approached your company XYZ ICT Consulting Pty Ltd to assess their current IT, WHS and Sustainability Work practices and have propose a suitable solution.
You have been deputed by XYZ ICT Consulting Pty Ltd to work at All IT Computer Pty Ltd’s to understand the work environment and develop a solution.
Organisational Structure
Organisation Structure of All IT Computer Pty Ltd’s [AIC] is as below:

Part A: ICTICT202 - Work and communicate effectively in an ICT environment
Task 1 – Develop procedures [20 marks]
You are working with the IT Help desk at All IT Computer Pty Ltd’s [AIC]. Sarah Li, receptionist of the All IT Computer Pty Ltd’s [AIC] calls the Helpdesk, and reports that she cannot find a file she is trying to open in Word. She only saved it this morning.
You notice the helpdesk did not follow a standard operating procedure. You identified a problem in the work environment and propose to develop a call handling procedure in supporting the above person.
She has not saved the file as usual on the Network drive, but got distracted and being unaware, saved the file in the folder -Personal- on the C drive. The file is called Contactlist.DOC.
Your task is to complete the following:
a. List and describe the steps, including the prompts, Helpdesk Staff would follow in supporting the user and solve the problem. [5 marks]
b. Create a Call log and document what Helpdesk staff would write in the log about [5 marks]
• The problem
• The resolution
Very often users ring the helpdesk with this type of problem. Management has decided to provide some templates.
c. Design a list of tasks, in an appropriate order, that the staff can follow when a client has a problem. This list needs to include all the steps that staff need to follow if a client either phones All IT Computer Pty Ltd’s [AIC] for support with a problem or brings their computer into their office. (You can set this out in two lists if preferred – one for phone problems and one for face-to-face clients.) [10 marks]
Task 2 - Create a Fax [10 marks]
Your task is to design and create a fax for the following scenario.
I.T Manager, Mr Sam King has asked you to send a fax using the company letterhead.
Mr Sam would like you to complete a fax from him addressed to the General Manager, John of the ACA Pty Ltd. A copy of the fax needs to go to Mr Sam’s secretary, Kylie Johnson for filing.
ACA Pty Ltd is located at 501 George Street, Sydney 2000. Their phone number is 9824242 and fax number is 98424243. Mr. Sam would like a reply as soon as possible.
The All IT Computer Pty Ltd’s phone number is 98999999 and their fax number is 98999988. Fax must be filled with the details written above. Do remember to write your name as the sender of the Fax.
In the fax you need to include the following information:
The IBM servers that ACA Pty Ltd was enquiring about are now in stock and are ready for delivery. You can include a price list with the fax (in this scenario this is already printed on one single page ready to go – do not make it up, just mention it in your fax). The fax content will ask which printer they have decided to purchase (if any) and what quantity they require.
Task 3 – Create a Memo [10 marks]
Mr Sam has asked you to send a Memo out to the following staff in the Sales department – Karen, Lai and Ron.

The memo is to let them know the IBM servers are in stock and that they can request a price list from you. A copy of the memo needs to go to Mr Sam’s secretary, Kylie Johnson for filing.
In this task consider the following:
• Layout of the Memo
• Correct placement of contact details
• All relevant content is included
• You have included details for the receiver of the message to make contact easily for further clarification, or to ask questions.

Task 4 - Record a Message [10 marks]
You answered the phone for a colleague at All IT Computer Pty Ltd’s called Ben Tyler who is not at his desk.
What do you say when you answer the phone.
The person on the phone is called Jim Lim and He wanted to speak to Mr Ben about a quote he had prepared for him. He needs to speak to him as soon as possible. Fill in the details of the call on the message slip below. Use today's date and the time you are doing the task.
Part B: BSBWHS304 Participate effectively in WHS communication and consultation processes
Task 5 - WHS Policy and Procedures [5 marks]
On your first day at All IT Computer Pty Ltd’s [AIC], you were provided with verbal WHS induction by the Manager. It has been identified that staff at All IT Computer Pty Ltd’s [AIC] did not receive the WHS induction package as the organisation had recently moved to a new premises.
You have been asked by the Manager to put together a WHS induction package for staff members.
The WHS induction package should include, as a minimum:
• Description of WHS policies and procedure – Duty of care, employer and employees responsibilities, any relevant legislation]
• Emergency procedures, including fire evacuation
• Safe manual handling techniques
• Reporting and Issue resolution procedures
• Principles of equal employment opportunity (EEO) and anti-discrimination
Task 6 - Workplace Inspection [5 marks]
The purpose of this task is to demonstrate your skills in identifying and reporting workplace hazards at All IT Computer Pty Ltd’s [AIC].
The WHS Committee at All IT Computer Pty Ltd’s [AIC] has requested a safety inspection of the workplace.
Pretend the your classroom is the All IT Computer Pty Ltd’s [AIC] office and fill out the Workplace Inspection form with recommended actions required to eliminate or alleviate any issues that you consider may pose a WHS risk. Identify the signs and symbols used in workplace.
Your inspection should include:
• Identification of any potential health and safety risks
• Any behaviours that may have WHS implications
• Display of Emergency Incidents procedures
• Appropriate signs or symbols or notices displayed for the work area
Workplace Inspection Form [3 marks]
Signs and Symbols [2 marks]
Signs and symbols are used to give information on hazards (e.g. Slippery when wet); the location of safety equipment (Fire Extinguisher) or to give guidance in an emergency (Exit or Evacuation Area). Signs need to be easily recognisable for everyone, regardless of literacy level or language.
Using the website www.seton.com.au find the safety signs listed below and complete the table.
Task 7 - WHS Meeting Agenda [5 marks]
The purpose of this task is to demonstrate your skills in effectively communicating WHS issues to the person responsible for WHS.
Using the information gathered in Task 6 on the WHS Inspection Form, write a list of agenda items for discussion at the next WHS meeting using the Task 7 Agenda template.
Task 8 - WHS Incident reporting [5 marks]
Your colleague at All IT Computer Pty Ltd’s [AIC], John Jones was working at his office PC when he decided to have a break and get a cup of coffee. As he was very busy he decided that rather than go to the canteen he would just make a cup in the kitchen and continue working.
On his way back from the kitchen he tripped and fell over a computer cord lying across the aisle. He put his hand out to break his fall but fell awkwardly, spilling his coffee. John ended up with a badly sprained wrist and a burnt hand. You witnessed John Jones fall and helped him.
Fill in the attached sample accident report. Write your name on the top right hand corner of the form. You may need to indicate some additional details of your own (i.e. exactly where the accident occurred etc).
Prepare your answer in a word document.
1. What were the hazards in John’s job? What recommendations would you make to immediately eliminate or control the hazards? [3 marks]
2. Complete the attached Accident Report Form as if you were John. [2 marks]
Part C: BSBSUS401 Implement and monitor environmentally sustainable work practices
Anita, Compliance Manager from All IT Computer Pty Ltd’s has approached you to assist with the development and implementation of a sustainability policy. She has decided that the organisation could save costs and improve their environmental footprint by implementing some more sustainable approaches to their work habits.
You meet with Anita and she tells you that currently the organisation has no policies or procedures in place regarding sustainable practices. She would like an all encompassing policy that suggest strategies to help minimise resource use (including paper, electricity and ink), reduce hazardous chemical use (with regards to cleaning products) and employs a life cycle management approach.
The business operates from 8am to 6pm, Monday to Friday and currently employs no sustainable practices in any aspect of the business. Anita has 6 staff working in her Department.
Task 9 Conflict resolution strategies [3 marks]
To identify what communication process you would implement to gain a contribution from key stakeholders in the development of sustainability policy.
List and explain which conflict resolution strategies you will implement to manage different points of view and dissenting stakeholders.
Task 10 Organisational sustainable policy [4 marks]
Plan and develop an organisational sustainable policy for All IT Computer Pty Ltd’s. Ensure the policy includes specific strategies that can be implemented to achieve the goals of:
• Minimising resource use
• Reducing hazardous chemical use
• Employing a life cycle management approach
The policy must demonstrate legislative compliance and must effectively:
• Reflect the organisation's commitment to sustainability
• Reflect the organisation's business plan
• Fit the organisational goals
• Be written in plain English
• Comply with environmental and sustainability legislation
• Comply with equal employment opportunity, equity and diversity principles
• Comply with workplace health and safety requirements
• Define strategies at all stages of work
• Define roles and responsibilities
• Define monitoring processes
• Define goals / targets
Task 11 Implementation plan [4 marks]
Develop an implementation plan for Anita and her team to utilise in order to effectively implement the policy. The plan must address:
• Consultation strategies
• Training requirements
• Coaching
• Timeframe
• Specified targets
• Detailed costing
• Delegation of roles
• Delegation of responsibilities
• Where the policy will be stored
• How the policy with be presented
• How the policy will be accessed by all employees on an ongoing basis
• Monitoring processes
Task 12 Monitoring and review [4 marks]
Identify the monitoring processes you will implement to analyse data on the organisation’s resource consumption and assist with determining the success of the policy.
Task 13 Resource Usage [2 marks]
Your research on All IT Computer Pty Ltd’s resource usage has discovered the following paper used over a five (5) year period. Convert the data provided below into a format that is easily used. Use your Microsoft Excel skills to develop a graph to visually demonstrate the increase in usage.
• 2006: 27 reams
• 2007: 25 reams
• 2008: 55 reams
• 2009: 58 reams
• 2010: 69 reams
Task 14 Questions [13 marks]
Q.1 Define sustainability and outline why organisations should develop workplace sustainability policies.
Q.2 Nominate three (3) areas that should be included in the scope of an organisation’s sustainability policy.
Q.3 Identify six (6) sustainability standards/guidelines that a sustainability policy should adhere to.
Q.4 Identify the key stakeholders that should be involved in the development of an organisation’s sustainability policy.
Q.5 Nominate one (1) strategy that an organisation could implement to address each of the following sustainability issues:
• Minimise resource usage
• Reduce toxic material use
• Reduce hazardous chemical use
• Employing life cycle management approaches
Q.6 Nominate six (6) effective methods an organisation can implement to promote the workplace sustainability policy to stakeholders.
Q.7 Identify what factors should be communicated to stakeholders regarding how the sustainability policy will be implemented.
Q. 8 Outline the steps involved in the continuous improvement cycle and develop a procedure for how you would implement continuous improvement in sustainability approaches.
Q.9 Recommend one (1) recording system for tracking continuous improvements in sustainability approaches.
Q.10 Discuss the importance of assigning responsibility for the recording and tracking of continuous improvement.
Q.11 Recommend one (1) strategy to provide feedback to key personnel regarding the effectiveness of the implemented sustainability policy
Q.12 Nominate the benefits of monitoring records to identify trends within the sustainable approach.
Q.13 Discuss the legal implications of developing a new policy. Explain what measures should be taken to ensure compliance, with regards to the following key areas:
• Equal employment opportunity
• Equity and diversity principles
• Workplace health and safety
WHS and Sustainable IT environment Report
ICTICT202 Work and communicate effectively in an ICT environment
BSBWHS304 Participate effectively in WHS communication and consultation processes
BSBSUS401 Implement and monitor environmentally sustainable work practices
Prepared for:
All IT Computer Company
Prepared by:
Student Name, Student Number, and Date
XYZ ICT Consulting Pty Ltd
Table of Contents
Part A: ICTICT202 - Work and communicate effectively in an ICT environment 21
Task 1 – Develop procedures [20 marks] 21
Task 2 - Create a Fax [10 marks] 22
Task 3 – Create a Memo [10 marks] 23
Task 4 - Record a Message [10 marks] 23
Part B: BSBWHS304 Participate effectively in WHS communication and consultation processes 25
Task 5 - WHS Policy and Procedures [5 marks] 25
Task 6 - Workplace Inspection [5 marks] 25
Task 7 - WHS Meeting Agenda [5 marks] 28
Task 8 - WHS Incident reporting [5 marks] 28
Part C: BSBSUS401 Implement and monitor environmentally sustainable work practices 30
Task 9 Conflict resolution strategies [6 marks] 30
Task 10 Organisational sustainable policy [6 marks] 30
Task 11 Implementation plan [6 marks] 31
Task 12 Monitoring and review [6 marks] 31
Task 13 Resource Usage [6 marks] 31
Marking Guide
Tasks Marks Allocated Marks Obtained
Part A : ICTICT202 - Work and communicate effectively in an ICT environment
Task 1 – Develop procedures [20 marks]
a. Provide support 5
b. Call Log 5
c. List of tasks 10
Task 2 - Create a Fax 10
Task 3 – Create a Memo 10
Task 4 – Record a Message 10
Part B: BSBWHS304 Participate effectively in WHS communication and consultation processes
Task 5 - WHS Policy and Procedures 5
Task 6 - Workplace Inspection [5 marks]
a. Workplace Inspection Form 3
b. Signs and Symbols 2
Task 7 - WHS Meeting Agenda 5
Task 8 - WHS Incident reporting [5 marks]
a 2
b 1
Incident Form 2
Part C: BSBSUS401 Implement and monitor environmentally sustainable work practices
Task 9 Conflict resolution strategies 3
Task 10 Organisational sustainable policy 4
Task 11 Implementation plan 4
Task 12 Monitoring and review 4
Task 13 Resource Usage 2
Task 14 Questions 13
TOTAL 100
Part A: ICTICT202 - Work and communicate effectively in an ICT environment
Task 1 – Develop procedures [20 marks]
You are working with the IT Help desk at All IT Computer Pty Ltd’s [AIC]. Sarah Li, receptionist of the All IT Computer Pty Ltd’s [AIC] calls the Helpdesk, and reports that she cannot find a file she is trying to open in Word. She only saved it this morning.
You notice the helpdesk did not follow a standard operating procedure. You identified a problem in the work environment and propose to develop a call handling procedure in supporting the above person.
She has not saved the file as usual on the Network drive, but got distracted and being unaware, saved the file in the folder -Personal- on the C drive. The file is called Contactlist.DOC.
Sarah Li’s Desktop Screenshot

Your task is to complete the following:
a. List and describe the steps, including the prompts, Helpdesk Staff would follow in supporting the user and solve the problem. [5 marks]
b. Create a Call log and document what Helpdesk staff would write in the log about [5 marks]
• The problem
• The resolution
Very often users ring the helpdesk with this type of problem. Management has decided to provide some templates.
Sample Call log template:
Customer
Contact / Person Date Team Member Type
Call out / Call In Note
Example:
John Worker 10/4/20XX Sam IT Call out
Spoke with John regarding laptop repair. Will call again with repair quote

c. Design a list of tasks, in an appropriate order, that the staff can follow when a client has a problem. This list needs to include all the steps that staff need to follow if a client either phones All IT Computer Pty Ltd’s [AIC] for support with a problem or brings their computer into their office. (You can set this out in two lists if preferred – one for phone problems and one for face-to-face clients.) [10 marks]
Phone Face to Face
1. 1.
2. 2.
3. 3.
4. 4.
5. 5.
Task 2 - Create a Fax [10 marks]
Your task is to design and create a fax for the following scenario.
I.T Manager, Mr Sam King has asked you to send a fax using the company letterhead.
Mr Sam would like you to complete a fax from him addressed to the General Manager, John of the ACA Pty Ltd. A copy of the fax needs to go to Mr Sam’s secretary, Kylie Johnson for filing.
ACA Pty Ltd is located at 501 George Street, Sydney 2000. Their phone number is 9824242 and fax number is 98424243. Mr. Sam would like a reply as soon as possible.
The All IT Computer Pty Ltd’s phone number is 98999999 and their fax number is 98999988. Fax must be filled with the details written above. Do remember to write your name as the sender of the Fax.
In the fax you need to include the following information:
The IBM servers that ACA Pty Ltd was enquiring about are now in stock and are ready for delivery. You can include a price list with the fax (in this scenario this is already printed on one single page ready to go – do not make it up, just mention it in your fax). The fax content will ask which printer they have decided to purchase (if any) and what quantity they require.
Task 3 – Create a Memo [10 marks]
Mr Sam has asked you to send a Memo out to the following staff in the Sales department – Karen, Lai and Ron.

The memo is to let them know the IBM servers are in stock and that they can request a price list from you. A copy of the memo needs to go to Mr Sam’s secretary, Kylie Johnson for filing.
In this task consider the following:
• Layout of the Memo
• Correct placement of contact details
• All relevant content is included
• You have included details for the receiver of the message to make contact easily for further clarification, or to ask questions.
Task 4 - Record a Message [10 marks]
You answered the phone for a colleague at All IT Computer Pty Ltd’s called Ben Tyler who is not at his desk.
What do you say when you answer the phone.
The person on the phone is called Jim Lim and He wanted to speak to Mr Ben about a quote he had prepared for him. He needs to speak to him as soon as possible. Fill in the details of the call on the message slip below. Use today's date and the time you are doing the task.
Message Slip:
To
Date................... Time………….
From of
Area code Phone
Telephoned ? Please phone ?
Came to see you ? Will call you again ?

Wants to see you ? Returned your call ?
Message
Message taken by
Part B: BSBWHS304 Participate effectively in WHS communication and consultation processes
Task 5 - WHS Policy and Procedures [5 marks]
On your first day at All IT Computer Pty Ltd’s [AIC], you were provided with verbal WHS induction by the Manager. It has been identified that staff at All IT Computer Pty Ltd’s [AIC] did not receive the WHS induction package as the organisation had recently moved to a new premises.
You have been asked by the Manager to put together a WHS induction package for staff members.
The WHS induction package should include, as a minimum:
• Description of WHS policies and procedure – Duty of care, employer and employees responsibilities, any relevant legislation]
• Emergency procedures, including fire evacuation
• Safe manual handling techniques
• Reporting and Issue resolution procedures
• Principles of equal employment opportunity (EEO) and anti-discrimination
Task 6 - Workplace Inspection [5 marks]
The purpose of this task is to demonstrate your skills in identifying and reporting workplace hazards at All IT Computer Pty Ltd’s [AIC].
The WHS Committee at All IT Computer Pty Ltd’s [AIC] has requested a safety inspection of the workplace.
Pretend the your classroom is the All IT Computer Pty Ltd’s [AIC] office and fill out the Workplace Inspection form with recommended actions required to eliminate or alleviate any issues that you consider may pose a WHS risk. Identify the signs and symbols used in workplace.
Your inspection should include:
• Identification of any potential health and safety risks
• Any behaviours that may have WHS implications
• Display of Emergency Incidents procedures
• Appropriate signs or symbols or notices displayed for the work area
Workplace Inspection Form [3 marks]
Department: _________________________ Room: ____________________
Inspected by: _____________________ Signature: ________________Date: _______________
Yes/No Yes/No
1. LAYOUT
1.1 Area is tidy and well kept
1.2 Adequate storage area
1.3 Floor is free of obstructions
1.4 Floor coverings in good condition
1.5 Chairs and desks are in good condition 3.6 Alarm can be heard in the area
3.7 Escape routes are in good order
3.8 Emergency and hazard signage is clearly visible
3.9 Has an evacuation drill been held in the last 12 months
2. ENVIRONMENT
2.1 Temperature is comfortable
2.2 Lighting is adequate
2.3 Area is free from odours
2.4 Noise level is acceptable
2.5 Ventilation is adequate 4. FIRST AID FACILITIES
4.1 Location of kits is known to staff
4.2 Kits accessible within 5 minutes
4.3 Kits are checked regularly
4.4 Qualified first aiders available
4.5 Staff know first aid personnel
3. EMERGENCY PROCEDURES
3.1 Written procedures posted and regularly updated
3.2 Students and Staff are aware of procedures and know emergency personnel
3.3 Extinguisher of appropriate type is close by; i.e. within 20 M
3.4 Extinguisher is checked 6 monthly
3.5 Extinguisher is mounted within 1.2 M of the floor 5. ELECTRICAL SAFETY
5.1 Equipment is in good condition
5.2 Extension leads are used only for Temporary power supply
5.3 Power boards used, not adaptors
5.4 Power leads kept clear of floor
5.5 Power leads are tested
10. OTHER COMMENTS
11. RECOMMENDATIONS
Signs and Symbols [2 marks]
Signs and symbols are used to give information on hazards (e.g. Slippery when wet); the location of safety equipment (Fire Extinguisher) or to give guidance in an emergency (Exit or Evacuation Area). Signs need to be easily recognisable for everyone, regardless of literacy level or language.
Using the website www.seton.com.au find the safety signs listed below and complete the table. You can copy and paste a copy of the sign into the description column.
Sign Description (Shape, colour etc) Meaning
First Aid Kit

Fire Extinguisher Foam

Emergency Exit

Fire Door – Do not Obstruct


Task 7 - WHS Meeting Agenda [5 marks]
The purpose of this task is to demonstrate your skills in effectively communicating WHS issues to the person responsible for WHS.
Using the information gathered in Task 6 on the WHS Inspection Form, write a list of agenda items for discussion at the next WHS meeting using the Task 7 Agenda template.
Example: WHS Meeting Agenda template
Date:
Participant Name:
1.
2.
Agenda Items
a.
b.
c.
d.
Actions
1.
2.
3.
Task 8 - WHS Incident reporting [5 marks]
Your colleague at All IT Computer Pty Ltd’s [AIC], John Jones was working at his office PC when he decided to have a break and get a cup of coffee. As he was very busy he decided that rather than go to the canteen he would just make a cup in the kitchen and continue working.
On his way back from the kitchen he tripped and fell over a computer cord lying across the aisle. He put his hand out to break his fall but fell awkwardly, spilling his coffee. John ended up with a badly sprained wrist and a burnt hand. You witnessed John Jones fall and helped him.
Fill in the attached sample accident report. Write your name on the top right hand corner of the form. You may need to indicate some additional details of your own (i.e. exactly where the accident occurred etc).
Prepare your answer in a word document.
1. What were the hazards in John’s job? What recommendations would you make to immediately eliminate or control the hazards? [3 marks]
2. Complete the attached Accident Report Form as if you were John. [2 marks]
Date_______________ Name of injured person__________________________________
Address__________________________________________________________________Phone No _____________________ Date of birth________________________________
Date of Accident ______________ Time of accident______________________________
Where accident occurred ___________________________________________________
Description of accident _____________________________________________________
Nature of injury ___________________________________________________________
Action taken ______________________________________________________________
Outcome of accident _______________________________________________________
To whom accident reported _________________________________________________
Witness name __________________________Phone No__________________________
Person completing form_____________________________________________________
Position ______________________ Signature __________________________________
Manager’s Signature _________________________ Date _________________________
Part C: BSBSUS401 Implement and monitor environmentally sustainable work practices
Anita, Compliance Manager from All IT Computer Pty Ltd’s has approached you to assist with the development and implementation of a sustainability policy. She has decided that the organisation could save costs and improve their environmental footprint by implementing some more sustainable approaches to their work habits.
You meet with Anita and she tells you that currently the organisation has no policies or procedures in place regarding sustainable practices. She would like an all encompassing policy that suggest strategies to help minimise resource use (including paper, electricity and ink), reduce hazardous chemical use (with regards to cleaning products) and employs a life cycle management approach.
The business operates from 8am to 6pm, Monday to Friday and currently employs no sustainable practices in any aspect of the business. Anita has 6 staff working in her Department.
Task 9 Conflict resolution strategies [3 marks]
To identify what communication process you would implement to gain a contribution from key stakeholders in the development of sustainability policy.
List and explain which conflict resolution strategies you will implement to manage different points of view and dissenting stakeholders.
Example Stakeholder Matrix:
Strategy/policy
Target
Compliance
Persons responsible/affected
Example: Reduce
nonproduction
energy use Decrease
nonproduction
energy use by 15% by December 20XX
National
Greenhouse and
Energy Reporting
Act 2007
(C th)
Employees who work in the
office, use the tearoom or use
the change room facilities and
showers

Conflict resolution strategies
•
•
Task 10 Organisational sustainable policy [4 marks]
Plan and develop an organisational sustainable policy for All IT Computer Pty Ltd’s. Ensure the policy includes specific strategies that can be implemented to achieve the goals of:
• Minimising resource use
• Reducing hazardous chemical use
• Employing a life cycle management approach
The policy must demonstrate legislative compliance and must effectively:
• Reflect the organisation's commitment to sustainability
• Reflect the organisation's business plan
• Fit the organisational goals
• Be written in plain English
• Comply with environmental and sustainability legislation
• Comply with equal employment opportunity, equity and diversity principles
• Comply with workplace health and safety requirements
• Define strategies at all stages of work
• Define roles and responsibilities
• Define monitoring processes
• Define goals / targets
Task 11 Implementation plan [4 marks]
Develop an implementation plan for Anita and her team to utilise in order to effectively implement the policy. The plan must address:
• Consultation strategies
• Training requirements
• Coaching
• Timeframe
• Specified targets
• Detailed costing
• Delegation of roles
• Delegation of responsibilities
• Where the policy will be stored
• How the policy with be presented
• How the policy will be accessed by all employees on an ongoing basis
• Monitoring processes
Task 12 Monitoring and review [4 marks]
Identify the monitoring processes you will implement to analyse data on the organisation’s resource consumption and assist with determining the success of the policy.
Example: checklist used as a reminder of procedures to adhere to
Resource checklist
Employee name: Date:
Position: Time:
Dept:
Have you turned off all equipment in your area (computer, printer, etc.)?
Yes No
Has all your recycling material been placed in the main bin? Yes No
Was all ordering done according to the green purchasing policy? Yes No
Are you the last to leave? Yes No
If yes:
Have the main lights been turned off Yes No
Have the taps in the kitchen been checked? Yes No
Has all non-essential equipment been powered down? Yes No
Example Internal compliance review report:
Compliance review on office waste procedures conducted on 20/9/20XX by Anita
Policy target Priority
(H/M/L)
Progress Analysis Actions
required
Person/s
responsible
Example: Removal of rubbish bins from cubicle area
Medium Completed Has led to an
immediate
reduction
in plastic
rubbish bag
usage –
estimated at 20 tonnes
p/a
Monitor
office area
to ensure no
rubbish bins
are used
Office
manager
(W Peters)

Task 13 Resource Usage [2 marks]
Your research on All IT Computer Pty Ltd’s resource usage has discovered the following paper used over a five (5) year period. Convert the data provided below into a format that is easily used. Use your Microsoft Excel skills to develop a graph to visually demonstrate the increase in usage.
• 2006: 27 reams
• 2007: 25 reams
• 2008: 55 reams
• 2009: 58 reams
• 2010: 69 reams
Task 14 Questions [13 marks]
Q.1 Define sustainability and outline why organisations should develop workplace sustainability policies.
Q.2 Nominate three (3) areas that should be included in the scope of an organisation’s sustainability policy.
Q.3 Identify six (6) sustainability standards/guidelines that a sustainability policy should adhere to.
Q.4 Identify the key stakeholders that should be involved in the development of an organisation’s sustainability policy.
Q.5 Nominate one (1) strategy that an organisation could implement to address each of the following sustainability issues:
• Minimise resource usage
• Reduce toxic material use
• Reduce hazardous chemical use
• Employing life cycle management approaches
Q.6 Nominate six (6) effective methods an organisation can implement to promote the workplace sustainability policy to stakeholders.
Q.7 Identify what factors should be communicated to stakeholders regarding how the sustainability policy will be implemented.
Q. 8 Outline the steps involved in the continuous improvement cycle and develop a procedure for how you would implement continuous improvement in sustainability approaches.
Q.9 Recommend one (1) recording system for tracking continuous improvements in sustainability approaches.
Q.10 Discuss the importance of assigning responsibility for the recording and tracking of continuous improvement.
Q.11 Recommend one (1) strategy to provide feedback to key personnel regarding the effectiveness of the implemented sustainability policy
Q.12 Nominate the benefits of monitoring records to identify trends within the sustainable approach.
Q.13 Discuss the legal implications of developing a new policy. Explain what measures should be taken to ensure compliance, with regards to the following key areas:
• Equal employment opportunity
• Equity and diversity principles
• Workplace health and safety