BSBHRM513
Manage workforce planning

Learner Workbook
Table of Contents
Table of Contents ......................................................................................................................... 1
Instructions to Learner ................................................................................................................. 3
Assessment instructions ................................................................................................................. 3
Assessment requirements .............................................................................................................. 6
Candidate Details ......................................................................................................................... 7
Assessment – BSBHRM513: Manage workforce planning .............................................................. 7
Observation/Demonstration ........................................................................................................ 8
Third Party Guide ......................................................................................................................... 9
Third party details (required information from the learner) .......................................................... 9
Activities ................................................................................................................................... 10
Activity 1A ..................................................................................................................................... 10
Activity 1A checklist – for assessor ............................................................................................... 11
Activity 1B ..................................................................................................................................... 12
Activity 1B checklist – for assessor ............................................................................................... 13
Activity 1C ..................................................................................................................................... 14
Activity 1C checklist – for assessor ............................................................................................... 15
Activity 2A ..................................................................................................................................... 16
Activity 2A checklist – for assessor ............................................................................................... 17
Activity 2B ..................................................................................................................................... 18
Activity 2B checklist – for assessor ............................................................................................... 19
Activity 2C ..................................................................................................................................... 20
Activity 2C checklist – for assessor ............................................................................................... 21
Activity 2D ..................................................................................................................................... 22
Activity 2D checklist – for assessor ............................................................................................... 23
Activity 2E...................................................................................................................................... 24
Activity 2E checklist – for assessor ................................................................................................ 25
Activity 2F ...................................................................................................................................... 26
Activity 2F checklist – for assessor ................................................................................................ 27
Activity 2G ..................................................................................................................................... 28
Activity 2G checklist – for assessor ............................................................................................... 29
Activity 3A ..................................................................................................................................... 30
Activity 3A checklist – for assessor ............................................................................................... 31 Activity 3B ..................................................................................................................................... 32
Activity 3B checklist – for assessor ............................................................................................... 33
Activity 3C ..................................................................................................................................... 34
Activity 3C checklist – for assessor ............................................................................................... 35
Activity 3D ..................................................................................................................................... 36
Activity 3D checklist – for assessor ............................................................................................... 37
Activity 3E...................................................................................................................................... 38
Activity 3E checklist – for assessor ................................................................................................ 39
Activity 4A ..................................................................................................................................... 40
Activity 4A checklist – for assessor ............................................................................................... 41
Activity 4B ..................................................................................................................................... 42
Activity 4B checklist – for assessor ............................................................................................... 43
Activity 4C ..................................................................................................................................... 44
Activity 4C checklist – for assessor ............................................................................................... 45
Activity 4D ..................................................................................................................................... 46
Activity 4D checklist – for assessor ............................................................................................... 47
Activity 4E...................................................................................................................................... 48
Activity 4E checklist – for assessor ................................................................................................ 49
Summative Assessments ............................................................................................................ 50
Section A: Skills Activity ................................................................................................................ 51
Summative Assessments: Section A checklist ............................................................................... 52
Section B: Knowledge Activity (Q & A) .......................................................................................... 53
Summative Assessments: Section B checklist ............................................................................... 54
Section C: Performance Activity.................................................................................................... 55
Summative Assessments: Section C checklist ............................................................................... 56
Workplace Documentation – for learner ..................................................................................... 57
Workplace documents checklist ................................................................................................... 57
Supplementary Oral Questions (optional) – for assessor ............................................................. 58
Competency record to be completed by assessor ........................................................................ 61
Instructions to Learner
Assessment instructions
Overview
Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process.
Written work
Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:
? Address each question including any sub-points
? Demonstrate that you have researched the topic thoroughly
? Cover the topic in a logical, structured manner
? Your assessment tasks are well presented, well referenced and word processed
? Your assessment tasks include your full legal name on each and every page.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism:
? Presenting any work by another individual as one's own unintentionally
? Handing in assessments markedly similar to or copied from another learner
? Presenting the work of another individual or group as their own work
? Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.
If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.
Collusion
Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action. Collusion or copying from other learners is not permitted and will result in a “0” grade and NYC.
Assessments must be typed using document software such as (or similar to) MS Office. Handwritten assessments will not be accepted (unless, prior written confirmation is provided by the trainer/assessor to confirm).
Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience).
Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.
If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and will be given another chance to resubmit your assessment task(s). If you are still deemed as “Not Yet Competent” you will be required to re-enrol in the unit of competency.
Additional evidence
If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. We retain this right at any time, including after submission of your assessments.
Confidentiality
We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.
Assessment appeals process
If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal.
Recognised prior learning
Candidates will be able to have their previous experience or expertise recognised on request.
Special needs
Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.

Assessment requirements
Assessment can either be:
? Direct observation
? Product-based methods e.g. reports, role plays, work samples
? Portfolios – annotated and validated
? Questioning
? Third party evidence.
If submitting third party evidence, the Third Party Observation/Demonstration document must be completed by the agreed third party.
Third parties can be:
? Supervisors
? Trainers
? Team members
? Clients
? Consumers.
The third party observation must be submitted to your trainer/assessor, as directed.
The third party observation is to be used by the assessor to assist them in determining competency.
The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.
To demonstrate competence in this unit you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.
Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result.
As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction.
If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.
Candidate Details
Assessment – BSBHRM513: Manage workforce planning
Please complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for BSBHRM513: Manage workforce planning.
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed.
Signed: ____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________
Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your trainer/assessor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook.
An explanation of observations and demonstrations:
Observation is on-the-job
The observation will usually require:
? Performing a work based skill or task
? Interaction with colleagues and/or customers.
Demonstration is off-the-job
A demonstration will require:
? Performing a skill or task that is asked of you
? Undertaking a simulation exercise.
Your trainer/assessor will inform you of which one of the above they would like you to do. The observation/demonstration will cover one of the unit’s elements.
The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your trainer/assessor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.
You should be able to demonstrate the skills, knowledge and performance criteria required for competency in this unit, as seen in the Learner Guide.
Third Party Guide
You should supply details of the third party to the assessor before you commence the activities (see below), unless the assessor has already selected a third party themselves. The assessor can then contact the third party in instances where they require more evidence to determine competency, or they cannot observe certain tasks themselves.
The reasons to use a third party may include:
? Assessment is required in the workplace
? Where there are health and safety issues related to observation ? Patient confidentiality and privacy issues are involved.
If you are not employed, or able to complete demonstrative tasks in the workplace, you will need to inform the assessor. They will be able to provide you with a simulated environment in which to complete these tasks.
We would prefer that, wherever possible, these be “live” issues for your industry and require application of the principles that you are learning as part of your training. Where this is not possible, you and your third party should simulate the activity tasks and demonstrations that you believe would be likely to arise in your organisation or job role.
Third party evidence can also be used to provide “everyday evidence” of tasks included in your work role that relate to the unit of competency but are not a part of the formal assessment process.
The third party is not to be used as a co-assessor – the assessor must make the final decision on competency themselves.
Documents relevant to collection of third party evidence are included in the Third Party section in the Observations/Demonstrations document.
Third party details (required information from the learner)
A third party may be required for observations or demonstrations; please provide details below of your nominated third party and obtain their signature to confirm their agreement to participate. This information will be required by your trainer/assessor in advance of arranging any future observations or demonstrations.
Third party name: ______________________________________________________________
Position of third party: ______________________________________________________________
Telephone number: ______________________________________________________________
Email address: ______________________________________________________________
Declaration for nominated third party
I declare my intention to act as third party for (learner’s name here) __________________________
Third party signature: _____________________________________ Date: ___________________
Activities
Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment).
Where applicable, a signed observation by either an approved third party or the assessor will need to be included in these activities as proof of completion.
Activity 1A
Estimated Time 20 Minutes
Objective To provide you with an opportunity to review current data on staff turnover and demographics.
1. Identify three types of information that may be considered in relation to staff turnover.
2. Identify five aspects of employee demographics which may be taken into consideration.
Activity 1A checklist
This should be used by the performance as relevant to
satisfactory (S activity or if reassessment is required
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
1B
Estimated Time 15 Minutes
Objective To provide you with an opportunity to assess factors that may affect workforce supply.
Identify five factors that may have an impact upon workforce supply.
1B
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
1C
Estimated Time 15 Minutes
Objective To provide you with an opportunity to establish the organisation's requirements for a skilled and diverse workforce.
1. What are the four main categories of labour needs?
2. Identify five forms of difference which relate to requirements for a diverse workforce.
1C
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
2A
Estimated Time 10 Minutes
Objective To provide you with an opportunity to review organisational strategy and establish aligned objectives for modification or retention of the workforce.
Give five examples of objectives which may be set for modification or retention of the workforce.
2A
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
2B
Estimated Time 25 Minutes
Objective To provide you with an opportunity to consider strategies to address unacceptable staff turnover, if required.
1. Identify five possible reasons for unacceptable staff turnover.
2. Suggest four strategies which may be implemented to address unacceptable staff turnover.
2B
activity or if reassessment is required
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
2C
Estimated Time 20 Minutes
Objective To provide you with an opportunity to define objectives to retain required skilled labour.
Identify five steps that may be taken for the retention of skilled employees.
2C
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
2D
Estimated Time 25 Minutes
Objective To provide you with an opportunity to define objectives for workforce diversity and cross-cultural management.
1. Identify five aspects of diversity which may be applied to your workforce.
2. Give five examples of diversity objectives.
2D
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
2E
Estimated Time 20 Minutes
Objective To provide you with an opportunity to define strategies to source skilled labour.
Give five examples of strategies that may be implemented in order to source skilled labour.
2E
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
2F
Estimated Time 25 Minutes
Objective To provide you with an opportunity to communicate objectives and rationale to relevant stakeholders and obtain agreement and endorsement for objectives and establish targets.
1. Identify five stakeholders who should be informed of workplace planning objectives and rationale.
2. Specify five ways of communicating with stakeholders.
3. What measures should be taken in order to increase the chances of stakeholders agreeing and endorsing workplace planning objectives?
2F
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
2G
Estimated Time 20 Minutes
Objective To provide you with an opportunity to develop contingency plans to cope with extreme situations.
1. Specify three scenarios which contingency plans may be developed for.
2. Identify three details which should be included in business contingency plans.
2G
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
3A
Estimated Time 40 Minutes
Objective To provide you with an opportunity to implement action to support agreed objectives for recruitment, training, redeployment and redundancy.
1. Identify three actions which may be taken for the successful employment of skilled and diverse employees.
2. Specify four methods of training new recruits.
3. Which factors should you consider in relation to the redeployment of established staff members?
3A
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
3B
Estimated Time 25 Minutes
Objective To provide you with an opportunity to develop and implement strategies to assist workforce to deal with organisational change.
1. Identify five possible barriers to organisational change.
2. Detail four strategies that may be implemented to assist the workforce in dealing with organisational change.
3B
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
3C
Estimated Time 25 Minutes
Objective To provide you with an opportunity to develop and implement strategies to assist in meeting the organisation's workforce diversity goals.
Detail five strategies that may be implemented for the purpose of meeting workforce diversity goals.
3C
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
3D
Estimated Time 30 Minutes
Objective To provide you with an opportunity to implement succession planning system to ensure desirable workers are developed and retained.
1. Write a paragraph which defines and explains the purpose of succession planning.
2. Give five examples of succession processes.
3D
activity or if reassessment is required
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
3E
Estimated Time 30 Minutes
Objective To provide you with an opportunity to implement programs to ensure workplace is an employer of choice.
1. Identify five general qualities which may be applied to an employer of choice.
2. Detail five measures that may be taken in order to achieve the status of employer of choice.
3E
) or not satisfactory (NS) for the
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
4A
Estimated Time 30 Minutes
Objective To provide you with an opportunity to review workforce plan against patterns in exiting employee and workforce changes, monitor labour supply trends for areas of over- or under-supply in the external environment, and monitor effects of labour trends on demand for labour.
1. Identify five methods that may be used when establishing the need for workforce planning adjustments.
2. Identify four sources of information which might be referred to when monitoring labour supply trends in the Australian business market.
3. Specify five factors that should be considered when monitoring labour supply trends.
4A
) or not satisfactory (NS) for the
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
4B
Estimated Time 25 Minutes
Objective To provide you with an opportunity to survey organisational climate to gauge worker satisfaction.
1. Identify five aspects of worker satisfaction.
2. Give five examples of questions that may be asked to gauge the levels of worker satisfaction.
4B
) or not satisfactory (NS) for the
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
4C
Estimated Time 25 Minutes
Objective To provide you with an opportunity to refine objectives and strategies in response to internal and external changes and make recommendations in response to global trends and incidents.
1. Give four examples of internal changes and four examples of external changes which may prompt you to adjust your workforce plans.
2. Identify five examples of global workforce trends which may prompt you to make workforce planning recommendations.
4C
) or not satisfactory (NS) for the
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
4D
Estimated Time 20 Minutes
Objective To provide you with an opportunity to regularly review government policy on labour demand and supply.
1. Identify four sources of information relating to government policy on labour demand and supply.
2. Specify four factors that may influence labour demand and supply.
4D
satisfactory (S) or not satisfactory (NS) for the
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
4E
Estimated Time 15 Minutes
Objective To provide you with an opportunity to evaluate effectiveness of change processes against agreed objectives.
Identify five methods which may be used for the evaluation of change processes.
4E
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
Summative Assessments
The summative assessments are the major activities designed to assess your skills, knowledge and performance, as required to show competency in this unit. These activities should be completed after finishing the Learner Guide. You should complete these as stated below and as instructed by your trainer/assessor.
Skills, knowledge and performance may be termed as:
? Skills – skill requirements, required skills, essential skills, foundation skills
? Knowledge – knowledge requirements, required knowledge, essential knowledge, knowledge evidence
? Performance – evidence requirements, critical aspects of assessment, performance evidence.
Section A: Skills Activity
The Skills Activity is designed to be a series of demonstrative tasks that should be assessed by observation (by the assessor or third party, depending on the circumstances).
It will demonstrate all of the skills required for this unit of competency – your assessor will provide further instructions to you, if necessary.
Section B: Knowledge Activity (Q & A)
The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series of questions to confirm your competency for all of the required knowledge in the unit of competency.
Section C: Performance Activity
The Performance Activity is designed to be a practical activity performed either in the workplace or a simulated environment. You should demonstrate the required practical tasks for the unit of competency and be observed by the assessor and/or third party, as applicable to the situation. If the third party is required to observe you, you will need to make the required arrangements with them.
If necessary for the activities, you should attached completed written answers, portfolios or any evidence of competency to this workbook.
Section A: Skills Activity
Objective: To provide you with an opportunity to show you have the required skills for this unit.
Where applicable, a signed observation by either an approved third party or the assessor will need to be included in these activities as proof of completion.
This activity will enable you to demonstrate the following skills:
? Reading
? Writing
? Oral communication
? Numeracy
? Navigate the world of work
? Interact with others
? Get the work done
Answer the activity in as much detail as possible, considering your organisational requirements.
1. This practical activity will require you to research and analyse organisational data relating to staff turnover and demographics. You should identify whether the levels of turnover and workforce diversity are in alignment with organisational objectives. It will also be necessary to consult relevant stakeholders regarding changes which should be made for achievement of the organisational objectives. You should outline a variety of strategies for the purpose of addressing staff turnover and managing diversity within your workforce.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
2. This practical activity will require you to develop a survey for the purpose of establishing your organisational climate. You should include a variety of open and closed questions which address different aspects of staff satisfaction. It will then be necessary to trial the survey on a representative sample of workers. You should use appropriate methods to extract and evaluate the mathematical information and identify potential organisational changes.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
3. It will now be necessary to develop contingency plans in order to address any problems and issues associated with the potential organisational changes identified during the previous activity. You should use analytical and thinking processes in order to identify strategies which will reduce the level of organisational risk. Appropriate digital tools should be used in the development of your contingency plans.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was
done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
ssessments: Section A checklist
This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the summative assessment. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
Section B: Knowledge Activity (Q & A)
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
? Explain current information about external labour supply relevant to the specific industry or skill requirements of the organisation
? Outline industrial relations relevant to the specific industry ? Describe labour force analysis and forecasting techniques.
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. How may the level of competition in your industry affect the supply of workers?
2. How may levels of unemployment in your industry affect the supply of workers?
3. Can you identify five employee rights that are addressed by the Australian fair work act of 2009?
4. Can you identify three functions of the Australian Fair Work Ombudsman and Fair Work Commission?
5. Can you provide four examples of labour forecasting techniques?
ssessments: Section B checklist
This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the summative assessment. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
Section C: Performance Activity
Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.
Where applicable, a signed observation by either an approved third party or the assessor will need to be included in these activities as proof of completion.
This activity will enable you to demonstrate the following performance evidence:
? Review and interpret information from a range of internal and external sources
? Manage workforce planning including developing, implementing, monitoring and reviewing strategies to meet workforce needs
? Review relevant trends and supply and demand factors that will impact on an organisation's workforce
? Develop a workforce plan that includes relevant research and specific strategies to ensure access to a skilled and diverse workforce
Answer the activity in as much detail as possible, considering your organisational requirements.
1. This practical activity will require you to develop a workforce plan that includes relevant research and specific strategies to ensure access to a skilled and diverse workforce.
You will be expected to review and interpret information from a range of internal and external sources to identify:
? Current staff turnover and demographics
? Labour supply trends factors that may affect workforce supply
? Organisation's workforce requirements objectives and strategies
You will also need to review relevant trends and supply and demand factors that will impact on an organisation's workforce.
It will be necessary to manage the workforce planning including developing, implementing, monitoring and reviewing strategies to meet workforce needs.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
ssessments: Section C checklist
This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the summative assessment. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
Workplace Documentation – for learner
Workplace documents checklist
To demonstrate and support workplace knowledge, workplace documents can be submitted to the assessor or third party. Indicate in the table below the documents that have been provided. Please refer to your trainer/assessor if clarification is required or if you have any further questions on what you are able to provide or use.
Document name/description Document attached
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
For RTO use only
Have originals or digital copies been supplied for the workplace documents? Yes No (Please circle)
If not originals, have the originals been validated or checked? Yes No (Please circle)
Learner’s signature
Assessor’s signature
Supplementary Oral Questions (optional) – for assessor
The below table is for you to document any supplementary verbal questions you have asked the learner to determine their competency. For example, if you are unsure of their answer to a question in the Learner Workbook, you may choose to ask them a supplementary question to clarify their understanding of the relevant criteria.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date of assessment
Question:
Learner answer:
Assessor judgement: Satisfactory Not Satisfactory
Question:
Learner answer:
Assessor judgement: Satisfactory Not Satisfactory
Question:
Learner answer:
Assessor judgement: Satisfactory Not Satisfactory
Question:
Learner answer:
Assessor judgement: Satisfactory Not Satisfactory
Question:
Learner answer:
Assessor judgement: Satisfactory Not Satisfactory
Feedback for the learner
I have read, understood, and am satisfied with the feedback provided by the assessor.
Learner’s name
Learner’s signature
Assessor’s name
Assessor’s signature
Competency record to be completed by assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the overall unit. Indicate in the table below if the learner is deemed competent or not yet competent for the unit or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the learner completed all required assessments to a satisfactory standard? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner to prove their competency across the entire unit? Yes No
(Please circle)
The learner has been assessed as competent in the elements and performance criteria and the evidence has been presented as:
Authentic Yes No
(Please circle)
Valid Yes No
(Please circle)
Reliable Yes No
(Please circle)
Current Yes No
(Please circle)
Sufficient Yes No
(Please circle)
Learner is deemed: Not yet competent Competent
If not yet competent, date for re-assessment:
Comments from trainer/assessor:
Learner’s signature
Assessor’s signature