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Student name:
Assessor name:
Date of assessment / evidence:
Venue: 251 PITT STREET, MANNING BLDG, HAYMARKET, SYDNEY, NSW
Qualification title: ICT50915 - Diploma of Digital Media Technologies
Unit(s) of competency assessed: ICTICT515 - Verify client business requirements
Instructions to the student:
To complete this unit’s assessment, you are required to answer all questions in this booklet and demonstrate specific tasks and skills.
Assessment
Assessment Task 1:
Knowledge questions Assessment 1
? Satisfactory ? Not Satisfactory ? Not Completed
Instructions to the assessor To complete this unit’s assessment, the student is required to complete both the Formative and Summative assessment tasks.
The Formative assessment task quizzes the student on their general knowledge of the unit and the Summative assessment task is the project work, putting student general knowledge into practice.
The students will benefit from completing in class activities that will assist their learning of the unit.
Context of Assessment Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. The student will need the access to:
• Microsoft Word
• Microsoft Excel
• Online Gantt Chart Software
Assessment outcome:
(please tick to indicate) ? Competent ? Not Yet Competent
Is re-assessment required? Yes No
Date of re-assessment
(if applicable)
Date declared competent:
(if different to date of assessment)
Student:
? The assessment process, including assessment information, competency requirements, student rights and appeals were clearly explained.
? I have been provided with feedback on my assessment and agree/disagree (delete what is not applicable) with the assessment result.
Student signature:
Date:
Assessor:
? The assessment process, including assessment information, competency requirements, student rights and appeals were clearly explained.
? The assessment was valid, reliable, flexible and fair.
? I have provided the student with feedback on their assessment.
? I certify this assessment record is accurate.
Assessor signature:
Date:
Comments:
*Please see Moodle for feedback on assessment(s)*
Assessment - Submission Guidelines
• All work must demonstrate a satisfactory standard of literacy (i.e. standard spelling and correct grammar). If unsure use the spell/grammar checker.
• All assessment tasks must be submitted via Moodle Submission Link by due date i.e., two weeks after the receipt of assessment task details.
• Extensions beyond the due date must be negotiated with the relevant facilitator in advance.
• Marked assessments will be returned with written feedback comments in the Moodle website within one week of receipt of the assessment tasks.
• Resubmitted assessments must include the original corrected submission.
• Students are required to keep a soft copy of all work submitted.
• Compress all your files and name your compressed file: ICTWEB516-A1-YourName.zip
DUE DATE: 25th March 2018
Assessments
This is a single comprehensive assessment, divided into two (2) forms of assessment or evidence gathering methods for this unit of competency. First being the Formative (Questionnaire) and second being the Summative (Project Work).
Students are required to complete both Assessment Tasks- Formative and Summative.
Assessment Task 1 – Formative (Short Answer/Multiple Choice Questions)
Duration: No longer than 5 hours
Short Answer Questions
1. What is an organisation structure?
2. What are the common organisation structures?
3. What are the basic characteristics of an organisation structure?
4. How would organisational politics influence a company?
5. What are some ways that you can modify an organisations culture?
6. What are communication methods?
7. What is the advantage of a decentralized organisation structure?
8. What are the differences between project in-scope and out-of-scope?
9. What would you include in a project plan?
10. Review the organisational structure of BlueCHP below:
Question: If you were hired to work on a project with a very small team consisting of the Asset Manager and Policy Officer, what problems might you encounter?
11. Review the organisational structure of NRG Advertising company:
You have just started your first week in your role as Public Relations Manager at NRG Advertising. You have received a phone call from a client, Cadbury Chocolate, who is unhappy with an advertisement that appeared in the magazine Women’s Day that came out on the weekend. The advertisement appeared two (2) pages from the back when it should have appeared two (2) pages from the front, the advertisement also was the wrong size.
You have talked to your boss Bob Big and he has agreed that it was NRG Advertising’s mistake and that we will have the advertisement appear in the next edition of Women’s Day in its correct spot and size, free of charge to the client. Bob Big has also asked you to make sure this gets done. Lucky for you were given an organisational chart when you started.
Question: Can you identify three (3) internal organisational manager stakeholders that you would address this to and why?
12. Being the Public Relations Manager, what are at least two (2) things you can do to manage a healthy business relationship with the company’s client Cadbury Chocolate after this incident?
13. You are Paul Pool CEO/Owner of Pool Web Studio and you have been approached by a company to do some work. Before you can start working on a solution, you must clearly understand the context of the business need or problem. What data collection techniques would you use to gather information?
14. Explain the differences between “in scope” and “out of scope”?
15. What would you include in a project plan?
16. You are Paul Product, Production Manager at NRG Advertising, and for the past three (3) months you have been working on variety of promotions for the Transport Department. The person that you have been liaising with – Mr Rob Road Marketing Manager, Division of Safety – has sent you a cryptic email message (see below).
Question: Unfortunately, you don’t know what promotions the client is referring to. This new information contains some ambiguity. To get more specific information from the client, you are going to write a questionnaire. What are four (4) pertinent questions that you intend to ask Mr Rob Road?
17. If the client changes his or her mind, that is likely to lead in a change in system requirements. What are some other external environmental factors that can lead to a change in system requirements?
18. Your client has asked to add some in-scope additions to a project that will be starting soon. Which two (2) documents will you update one (1) will be for the client and the other will be internally for you.
19. What are some advantages of using a staggered approach to development?
20. Why is it necessary to keep working with the client to verify system specifications in an industry?
21. When can you obtain final approval and sign-off from the client?
Assessment Task 2 – Summative (Project Work)
Duration: No longer than 25 hours
1. Statement of Work
Task Instructions
This task is to demonstrate your skills and knowledge in documenting client business requirements. You are required to read and respond to each of the tasks below.
You will be assessed on your ability to:
1. Identify the company’s organisational structure, business culture and stakeholders.
2. Develop a Statement of Work (SOW) containing:
• An Executive Summary/Project Overview
• The Scope of the project
• Details of any ongoing support
• The Project Schedule
• Project Costs
• The Project Acceptance and Payment terms
3. Document any new system problems and requirements.
4. Review and update the documentation, as business needs change.
Scenario
Devise a solution to a technically complex business problem. To find out more about the business problem, please review the client business requirements below.
Requirements:
Aussie Computers Corporation is a medium-sized company that has a staff of approximately 36, but is expanding to over 100 in the next 12 months. The company has a procurement team that looks after the purchasing of office items such as stationery, coffee and biscuits. They also process orders for computer repairs and new equipment.
The old system is insufficient, to say the least. Whenever an employee wanted to put in an order for more biscuits or computer repairs, he or she would have to log in to the corporate intranet and then click on the order form link. After that, the employee would have to fill in the form and press the submit button. The procedure sounds easy but the problem with this old school system is that the data entered goes to only one email address and does not get stored in a database.
The ultimate problem with the old system is it is very static and lacks automation. Because no data is stored in a database, it is very difficult to keep track of data for accounting purposes. The data entered into that form is not supposed to go to only one person. If truth were told, that data is supposed to go to the employee's line manager for his or her approval. The line manager can check the budget allocated to his or her cost centre to ensure that there is enough money in the budget to approve the order.
Once approved by the line manager, the new system that will be built must generate another email that will be sent to the procurement team for processing. A new program will have to be developed and implemented. The project must be completed in three weeks.
New System Requirements:
1. Brand new user interfaces
2. Database
3. Must not require any software licences
4. Ability to send emails to the right line manager (the organisational structure can be broken up into departments that are run by line managers and each department has a number of employees, aka subordinates).
5. Different forms for buying office essentials and putting in orders
6. Takes the data entered into a form and validates it before storing the data in a database
7. The new database record is flagged as ‘not approved’ and this will not change until it is approved by the line manager
8. Special screens for managers because only managers have permission to approve or decline orders. Managers must be able to manually add new employees as well.
9. When the order has been approved the database is updated and the procurement team receives a formal order by email for processing.
10. You must complete this project in 3 weeks.
Your Company – IT Demand:
You are Pete Production (Production Manager) owner of a small company called IT Demand. Your team consist of a Sam Sales (Sale Representative) and William Web (Web Developer). You do on occasion hire freelance graphic designers and programmers to help with out of scope projects.
Your Sale Representative has convinced the CEO of Aussie Computers Corporation that IT Demand can do the job for them. You will need to write up a Statement of Work (SOW) and this will have to be approved by Adam Aussie (your tutor) CEO of Aussie Computers.
DELIVERABLES
• A completed Statement of Work (SOW) document
Use the template supplied for the Statement of Work (SOW).
2. Project Plan
Instructions
This assessment is designed to allow you to demonstrate your understanding of developing and documenting a project plan to meet client criteria and industry standards. You are required to read and respond to each of the tasks below. Any incorrect or incomplete responses must be returned to you with feedback to allow you to resubmit. You will be assessed on your ability to:
1. Work with client to verify system specifications, updating documentation as required
2. Obtain final approval and sign-off from client
3. Collect and present information
4. Regularly liaise and negotiate with internal and external personnel
5. Gather, analyse and evaluate information
6. Prepare documentation
7. Obtain detailed knowledge of a client business to enable informed IT product provision
8. Identify the role of stakeholders and the degree of stakeholder involvement
9. Manage staff contributions.
The Actual Project Plan
Your client has finally approved your Statement of Work (SOW). Now you can start on a Project Plan. Use a project planning software tool to break down your project. Use the information from the Statement of Work you created for Summative Assessment - Statement of Work to help you. Your project plan must include:
• Work Breakdown Structure
• Project Timeline
• Human Resources Investigation and Interviews
• Managing Teams
• Milestones and major project deliverables
• Breakdown of Costs
For a Project Planning tool you can use Microsoft Project if you have it. Alternatively, you can download and install any of the following free open source software – GanttProject or ProjectLibre, alternatively use an online Gantt tool.
http://www.ganttproject.biz
http://www.projectlibre.org/
https://www.gantter.com/
DELIVERABLES
• Your Project Plan for Aussie_Computers_Corporation