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BSBPRO401
Develop Product Knowledge
Student Assessment Workbook
Student Full Name:
Student ID:
Date Submitted:

Assessment Information
Welcome to your Student Assessment Workbook for BSBPRO401 Develop Product Knowledge.
This Student Assessment Workbook is where you will write all your answers for the knowledge questions and simulation tasks. Please refer to the Student Assessment Guide for more information.
This assessment has the following two events:
Assessment Event 1 – Short Answer Questions
There are three questions that will provide us with evidence on your general knowledge of the importance of features, benefits, understanding competitor’s product attributes, and the application of relevant legislation.
This assessment is completed in your own time and by a submission date provided by your assessor. You may use support material in the development of your answers, but you must indicate the source. In addition, you must not
cut and paste answers from your source, rather, use your own words, unless it is a direct quote.
Assessment Event 2 – Simulation: My RTO’s Diploma
You will complete a number of tasks in preparing and delivering sales for a diploma course. These tasks will be
based on your role of a Product Specialist for your Registered Training Organisation (RTO).
To complete the simulation, you will need to refer to the following resources:
Policy and procedure on the sales process A policy and procedures document that specifies the procedures for the steps involved with the sales process. You will use this resource in Tasks 3.1 to 3.3.
Competitive Edge Analysis
Template This template is to be used in Task 2.3 when identifying the competitive strengths of
the simulation product.
Please note that your responses for both assessments can (where appropriate) use dot point format. See below of an example of a dot point answers and a full sentence:
Dot point format Presentation Plan includes the following:
• outcomes
• needs of the audience
• context.
Full sentence format When you are preparing for a presentation, there a number of tasks that must be carried out. These are listing the outcomes that you want to achieve, followed by the identification of the needs of your audience. When you have completed these two tasks
you then check on the room that you will be conducting the presentation.
Note that to be deemed competent for this unit, you must achieve a satisfactory outcome for all of the assessment questions and tasks. This includes meeting the following conditions:
• you must complete all of the tasks outlined in this Student Assessment Guide document to the standard indicated in the Performance Requirements; these are listed under each of the tasks
• you will then submit your completed workbook to your assessor electronically (note, your assessor may allow you to submit Assessment Event 1 and receive feedback before starting Assessment Event 2)
• you must perform the above two points within the given timeframes by your Assessor
• you must complete both assessment events and submit by the deadline specified by your Assessor
• your work must be your own work and in your own words
• where you use to an external source, you must provide citation.

Pre-assessment Checklist
Your assessor will go through the assessment for this unit, BSBPRO401 Develop Product Knowledge. It is important that you understand this assessment before taking on the tasks. To confirm that you have been given this overview, we ask you to complete the following Pre-Assessment Checklist.

You are required to carefully read each checklist item provided below and tick either ‘Y’ to confirm your understanding or ‘N’ if you disagree. In case you disagree with an item, please provide your reason under the ‘Comments’ section.
When you have done this, we ask you to sign this Pre-Assessment Checklist. This acknowledges that your Trainer/Assessor has discussed all of the information with you prior to undertaking this assessment.
Checklist Comments
Y • • N
I, the student, understand the purpose of the assessment.
Y • • N I understand when and where the assessment will occur, who will assess me, how and in what format the assessment will be submitted.
Y • • N
I understand the methods of assessment.
Y • • N I understand what resources are required to successfully complete this assessment.
Y • • N I understand the performance level required for each assessment event.
Y • • N I understand that it must be my own work. I have been explained and understood the serious consequences in case this work is found plagiarised.
Y • • N
I understand the process if I am deemed not yet competent.
Y • • N
I understand the feedback process and the appeals process.
Y • • N The assessor has discussed with me if I have any special needs and if so what arrangements have been put in place.
Student Full Name Student ID Student Signature Date

Assessment Event 1 – Short Answer Questions
The information contained in this assessment event lists the questions that you will need to develop a written response. These questions are theoretical and provide evidence of your understanding of the concepts of product information and their sources along with the legislation that guides appropriate use of the sales process.
Question 1
Using the table below, list four sources of information that can be used as a vehicle to find information about your organisation’s products and collect information about a competitor’s products.
Write your response into the table:
Your organisation Competitor

Question 2
Using the table below, list four sources of information that can be used as a vehicle to find information about your organisation’s products and collect information about a competitor’s products.
Write your response into the table:
Features Benefits Strengths Weaknesses

Question 3
Using the table below, outline the key provisions of legislation, standard and codes that are used to regulate the sales process in the vocational education and training industry sector.
Write your response into the table:
Legislation Key provisions


Standard Key provisions


Codes of practice Key provisions



Assessment Event 2 – My RTO’s Diploma Simulation
In this assessment, you will undertake a number of tasks associated with preparing and delivering a sales session. The focus is on planning product information on a Diploma course then delivering a product information session to a potential customer. To achieve this, you will perform the following actions:
• plan and prepare background information on the product
• analyse the competitive positing of the product
• present these as benefits to the customer.
Task 1: Acquire knowledge of the product
In this task, you will demonstrate your understanding of sourcing product information and evaluating the reliability of the source and the validity of the material.
1.1 Identify and evaluate information sources for your product
Insert your response here:
1.2 Identify product purpose and uses
Insert your response here:
1.3 Identify features of the product
Insert your response here:
1.4 Identify product strengths and weaknesses
Insert your response here:
1.5 Identify guarantees and /or warranties
Insert your response here:

Task 2: Evaluate competitors’ products
In this task you will demonstrate your ability in identifying the competitors’ product and making comparisons with your product.
2.1 Use a range of information sources to identify competitor’s products
Insert your response here:
2.2 Compare features, benefits, strengths and weaknesses with competitors
Insert your response into the table:
Features and weaknesses Our product Competitor 1 Competitor 2 Competitor 3
Features:

Weaknesses:

Strengths and benefits Our product Competitor 1 Competitor 2 Competitor 3
Strengths:

Benefits:

2.3 Establish competitive position
Insert your responses into the Competitive Edge Analysis Excel template which is a separate document provided to you by your Assessor.

Task 3: Convert product knowledge into benefits
In this task you will demonstrate your skills in in the first part of the selling process interacting with a potential client.
3.1 Identify features of product which have potential client appeal
You are not required to insert any responses here. You will be observed by your assessor using the Observation Check Sheet. Please see your Student Assessment Guide for more information.
3.2 presented benefits to the potential client
You are not required to insert any responses here. You will be observed by your assessor using the Observation Check Sheet. Please see your Student Assessment Guide for more information.

For Assessor Use Only
Task Outcome Sheets
The Outcome Sheet below is the assessment tasks for each of the assessment event that the student is required to complete. Assessors, tick ‘S’ if the student achieved a satisfactory outcome for an assessment task and ‘NYS’ if the student does not meet these requirements. Also, you are required to write comments on the quality of this evidence under the ‘Comments’ column. As for your final judgement on the student’s overall performance, tick ‘Satisfactory’ if the student achieves a satisfactory outcome for all of the tasks or ‘Not-Yet-Satisfactory’.
Assessment Event 1
Assessment Event 1
Knowledge Questions S NYS Comments
Question 1
Question 2
Question 3
The student’s performance for Assessment Event 1 is ? Satisfactory ? Not-Yet-Satisfactory
Assessor Signature: Date:
Assessment Event 2 - Simulation
Assessment Event 2 S NYS Comments
Task 1:
Acquire product knowledge
Sub Task 1.1
Sub Task 1.2
Sub Task 1.3
Sub Task 1.4
Sub Task 1.5
Task 2:
Evaluate
competitors’ product
Sub Task 2.1
Sub Task 2.2
Sub Task 2.3
Task 3:
Convert product knowledge into benefits
Sub Task 3.1
Sub Task 3.2
The student’s overall performance is ? Satisfactory ? Not-Yet-Satisfactory
Assessor Signature: Date:
Assessment Outcome Sheet
Student ID Family Name First Name
Course Code Course Title
Unit Code BSBPRO401 Unit Title Develop Product Knowledge
Assessment Outcome
Assessor, please tick and date the student’s final outcome of this assessment:
Initial Submission Date Re-submission 1 Date Re-submission 2 Date
C NYC / / C NYC / / C NYC / /
Assessor’s Feedback
Assessor, please provide your comments on the student’s final outcome of this assessment:

Receipt of Student’s Assessment
Assessor, you must provide the completed copy of this receipt to the student as an evidence of submission of their assessment to you.
Student ID Family Name First Name
Course Code Course Title
Unit Code BSBPRO401 Unit Title Develop Product Knowledge
Due Date / / Date Received / / Extension
Approved Y ? N ? Date
Approved / /
Initial Submission ? Re-submission 1 ? Re-submission 2 ? Assessor’s
Signature
Student Feedback Form
Dear Student,
We are keen to improve our products and services, and assessment tools are a key part of this. Therefore, we would welcome your feedback on the assessment. If you could take a few minutes to complete the form below, it would be greatly appreciated. Please provide thoughtful responses as your opinions are highly valued.
Yes No Feedback Questions
Y • • N Did the assessment cover the training you received for this unit?
Y • • N Were the tasks in Assessment Event 2 based on realistic activities that you would expect to be
doing in a workplace?
Y • • N Did you understand the assessment instructions?
Y • • N Were the tasks easy to understand?
Y • • N Did the Assessor set up and run the simulations professionally?
Y • • N Was the Assessor’s decision fair?
Y • • N Was the Assessor’s feedback specific?
Y • • N Was the Assessor’s feedback comprehensive?
Y • • N Was the Assessor’s feedback constructive?
Y • • N Was the Assessor’s feedback timely?
Y • • N Were you satisfied with your effort in this assessment?
What would you change about this assessment?
What could the assessor have done differently to improve the assessment process and/or assessment feedback?
Overall, what was the most significant challenge of this assessment?
Overall, what did you like the most about this assessment?