Student Information:
TASK 1
You have been asked by the management to develop a strategic report for recruiting staff and interns to your company. The company is planning to open a new business centre in Sydney to support Melbourne Office. Your report will support in recruiting staff at Sydney office or transferring few of them from Melbourne. Your report must include current objective, values and standards as well as all ethical requirements for new/transferred staff. You have been invited in the board meeting for discussion where you have noted down following points which are useful to you for your report.
• The new Sydney office will be in line with company's mission and vision to provide coffee machines which are within expectation of Cafes and restaurants' efficiency, reliability and sustainability.
• The company is also planning to move majority of their import/export base to Sydney to maintain a constant growth in profits and market share. The management is also committed in increasing long term shareholder value.
• You were also hinted that the company is committed to maintain the ethical standards and promote high standards of code of conduct, honesty, integrity, fairness, and respect.
• Opening up of new office in Sydney would help in securing three year objective of being the number one volume importer in the market for imported espresso coffee machines. The largest market for this product in Australia is the Sydney market.
• With the savings on transport costs, bulk purchasing and the efficiencies in client machine maintenance would also assist the organisation in achieving the strategic objective of profit margin growth of 5% in the next three years.
• Increasing profit was a key value of the organisation because ZieTel earns profits every day through voluntary exchange with our customers and recognizes that profits are essential to creating capital for growth, prosperity, opportunity and job satisfaction and security.
• Innovative efficiencies in the imported machines and less interstate transport costs for staff and machines would assist the organisation in achieving its environmental objective of a reduction in its carbon footprint by 10% within the next three years.
• The company is committed to provide customers with high quality products, extraordinary service and a competitive price.
• The HR Manager has plans about creating a team of encouraged, motivated and self-directed employees at Sydney office. HR Manager is looking for employees who can meet regularly to discuss issues, solve problems and appreciate each others' contributions.
• The HR Manager also has plans for a General Manager position to promote employee growth. ZieTel aims to empower its employees with knowledge and resources to get results, grow its business and to lead the markets. The General Manager would report to the CEO and would be expected to provide creative leadership for the administration, coordination and management of the new venture in a manner that is consistent with the strategic direction of the organisation.
• Other positions available at Sydney office:
o Accounts manager — reports to the General Manager and is responsible for credit control, sound maintenance of the accounts receivable, internal control systems and preparation of budgets. An accounts clerk who enters data and manages the accounts receivable and accounts payable system will be assigned to the Accounts manager.
o Warehouse manager — reports to the General Manager and is responsible for goods inventory, safe storage and handling of warehouse merchandise and the timely dispatch according to customer orders. Four warehouse staff will assist the Warehouse manager.
• am 41111 CRICOS 03487C
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o Maintenance manager — reports to the General Manager and is responsible for the timi maintenance of customer machine complaints, regular maintenance programs, safety operations, and spare parts management. Two technicians will be assigned to the Maintenance manager.
• Following laws and by-laws are to be taken into account while opening up office in Sydney.
o Business name registration and other ATO requirements
o WHS legislations
o Workers compensation insurance
While you were in a meeting, a WHS incident has occurred in your Melbourne office.
Your knowledgeable and experienced maintenance manager has hurt himself while carrying out a red work. Doctor has advised him rest for 15 days. One of the coffee machines, which is usually around Kg, has fallen on his legs, due to which the maintenance manager can hardly walk and has damaged lower half of the body.
While conducting a WHS review in workshop, you noticed that:
• The work bench is a bit too high and a bit of carelessness may lead to severe WHS issues and cai cause severe damage to human body.
• There are forklifts but the forklift driver is not always available.
• Repair tools are stored under the bench, which makes it hard to reach them easily.
• Maintenance people have to bend their body up and down frequently while carrying out maintenance work.
• There is a long pending request of automatic electronic modular component machine, with which all the repair work can be carried out on-site without removing and dismantling coffee machines.
After you have gone through the case study, you are now required to perform the following tasks:
• Highlight values and objectives of the company in accordance with company's strategic plan.
• Link organisational objectives, values and standards.
• Explain the impact of legislation in providing leadership in the organisation
• Outline responsibilities of individuals
• Use correct language while publishing any media (job description and job advertisements)
• Investigate why the incident has occurred and carry out research on how to eliminate these issues in future and communicate it with relevant employees..
Vocational
Training institute
ASSESSOR CHECKLIST- TASK 1
Student Name:
Student ID No:
Note to Assessor:
You are to use this checklist when assessing the evidence provided by the student as a result of the student completing
this assessment task. You should conduct your assessment in accordance with the Principles of Assessment and Rules of Evidence as outlined in Standards for RTO's 2015: Clause 1.8.
If Not Satisfactory, please comment
During Task 1, did the student
Satisfactory
Identify and set organisational strategic direction Yes I No
Clarify the following in accordance with organisational strategic direction:
^ Objectives
^ Values
^ Standards
Identify and establish linkage between organisational
values, objectives and standards
Identify and establish linkage between objectives and
responsibilities of relevant groups and individuals
H Yes J No
n Yes Li No
Yes No
Ensure appropriate media and language is used for different individuals and group circumstances
i Yes 11 No
Clearly identify and communicate the expectations of internal groups and individuals
n Yes LI No
Clearly communicate with individuals and group in a manner which builds commitment to the organisation
Li Yes 0 No
Clearly identify and communicate the expectations of the organisation
El Yes 0 No
El Yes Ei No
Investigate the incidents in a prompt and ethical manner and in accordance with the organisational standards
Communicate the incident results clearly to relevant groups and individuals
Vocational Training Institute RTO 41111, CRICOS 03487C Version 1
LiYesLiNo
Page 5 of 26
Vocational
Training Instate.
TASK 2
Student information:
TASK 2
You are required to answer the following questions. Answers are required to be directly to the point. You are NOT required to write any lengthy stories. Furthermore, you need to assume yourself as a leader or as a manager or a manager at your own workplace.
• What would you do to become a positive role model in your workplace? How would you create and maintain a positive work environment?
• How will you build trust and confidence with employees through effective communication and consultation?
• How would you improve organisational work culture and what resources you would be using?
• How would you demonstrate your understanding of global environment and new technologies in your workplace? Ensure actions convey flexibility and adaptability to change and accessibility.
• What approach you would like to make while doing any consultation with an individual? Explain any risk involved in any step while doing consultation.
ASSESSOR CHECKLIST- TASK 2
Student Name: Student ID No:
Note to Assessor:
You are to use this checklist when assessing the evidence provided by the student as a result of the student completing this assessment task. You should conduct your assessment in accordance with the Principles of Assessment and Rules of Evidence as outlined in Standards for RTO's 2015: Clause 1.8.
Satisfactory
During Task 2, did the student
If Not Satisfactory, please comment
Establish a positive role modelling, effective communication
and consultation
Build trust, confidence and respect of diversified groups and
individuals
Embrace resource and effectively implement the improvements to organisational and workplace culture Understand and demonstrate global environment and new technologies
Implement new technologies in work activities
Ensure the action for implementation has flexibility
Ensure the implementation actions has adaptability to
change and accessibility
Ensure proper consultation and participation in decision
making with relevant groups and individuals
Ensure the decision caters the needs and expectation of
both internal and external groups
Ensure decision making occurs in accordance with risk
management plan
Ensure decision making occurs in accordance within
appropriate timeframes
ocational Training Institute RTO 41111, CRICOS 03487C ersion 1
[1 Yes D No
n Yes ^ No
Vocit-k
Training Ins
TASK 3
Student Information:
TASK 3
In continuation to the case study in Assessment 1, you are required to do the following tasks:
• Document accountability and responsibility of the following staff through effective delegation:
o General Manager
o Human Resource Manager
o Accountant
o Warehouse Manager
o Maintenance Manager
• How will you motivate your employees to develop innovative ideas of work? You can refer to above mentioned employees.
A 1
Vocational
Training institute
ASSESSOR CHECKLIST- TASK 3
Student Name:
Student ID No:
Note to Assessor:
You are to use this checklist when assessing the evidence provided by the student as a result of the student completing
this assessment task. You should conduct your assessment in accordance with the Principles of Assessment and Rules of Evidence as outlined in Standards for RTO's 2015: Clause 1.8.
During Task 3, did the student
Identify the teams which are consistent with their competencies and operational plan
Assign accountabilities and responsibilities to these teams
Ensure teams have sufficient resources for achieving their goals and objectives
Empower teams and individuals by effectively delegating roles and responsibilities
Motivate teams and individuals by supporting their initiatives, if in line with organisational standards, policies
and procedures
Create and maintain a positive, healthy and motivating work environment
Encourage teams and individuals to develop innovative approaches
Ensure regular participation in professional networking
Satisfactory
_
7 Yes ^ No
Yes ^ No
r=1 Yes Li No
^ Yes No Yes CI No
j yes E No
^ Yes ^ No yes 0 No
If Not Satisfactory, please comment
TASK 4
Student Information:
TASK 4
You are required to perform the following tasks:
• What ethical principles you would like to adopt in your workplace?
• Your two sales team members had a conflict over territory sharing. What leadership style you wi
adopt and why?
• You are required to fill the below mentioned personal profile form:
Employee Profile 1 2 3 4 5
Bad Excellent
Management skills
Supervision skills
Leadership skills
Management experience
Management training courses
Leadership training courses
Intellectual awareness training courses
Developing others training courses
Coaching and mentoring experience
HR fundamentals training courses
HR management experience
Recruitment and selection for managers experience
Appraising and managing performance experience
Workplace safety training courses
Time management
Work priorities management
Stress management
Self-leadership
Creative thinking and problem-solving
Project management training courses Project management experience Continuous improvement training courses Change management training courses Contract management experience Contract law (for managers) training courses
vocational Training Institute RTO 41111, CRICOS 03487C
Page 13 of 26
Developing and implementing strategy experience
Strategic business planning training courses
Innovative management training courses
Leading change experience
Sustainable business training courses
Risk management training courses
Information management training courses
Business communication
Interpersonal skills
Conflict resolution skills
Influencing skills
Writing reports and proposals
Professional presentations Negotiation skills
Dealing with difficult people experience
Sales training courses
Sales experience
Account management experience
Client relationship & customer service training courses
Bids and tender experience
Sales team management experience
Client relationship & customer service experience
Customer complaints training courses
Market training courses
Marketing experience (individual)
Marketing experience (team-based)
Finance management training courses
Accounting basics training courses
Financial management experience
Budget development experience
Business case development experience
Training and assessing training courses Designing training programs experience Assessing competency experience Facilitation experience
---------11111
ASSESSOR CHECKLIST- TASK 4
Student Name:
Student ID No:
Note to Assessor:
You are to use this checklist when assessing the evidence provided by the student as a result of the student completing this assessment task. You should conduct your assessment in accordance with the Principles of Assessment and Rules of Evidence as outlined in Standards for RTO's 2015: Clause 1.8.
Set personal objectives
es I No
Achieve desired work program outcomes
Yes 1-2 No
Li Yes Li No
situations
During Task 4, did the student
Satisfactory
If Not Satisfactory, please comment
Set example of model ethical conduct in all areas of work
- Yes-No
Encourage other team members to adopt business ethics
Yes No
Demonstrate appropriate interpersonal and leadership skills
Yes 1 No
Use these skills to counter particular circumstances and
Ensure your engagement in various desired professional
development activities
El Yes _7,
Ensure self-performance is continuously improved through
professional development
Ensure regular participation in professional networking
7 Yes -
S No