7 DAYS PLACEMENT AND DIARY IS DONE it is attached as well
ORGANIZATION IS OPORTO
Assessment task: Individual Report/Reflective Journal (3A) and
Presentation of work placement (3B)
Part A - Length: 250 words/ answer to each question
Part B - Presentation (30 minutes) of the key aspects of work experience and from take some part from report also.
BASED ON Oporto Management
In order to be able to give the appropriate answer to the following ten (10) questions, students will have to critically work, take time to observe and experience the work place operation:
ANSWER TO ALL THESE QUETIONS IN THE
A GOOD FORMAT OF REPORT WITH CONTENTS
1. What are the business’ goals and objectives?
2. What is the operational structure of the organisation?
3. What resources can the organisation base on to develop the business/work?
4. What are the major products of the business/organisation and how are they developed?
5. What are the target markets and which aspect does the business focus on to grasp that market segment?
6. Analyse the strengths and weakness that the organisation is bearing (internal environment of the business)
7. What are possible threats and opportunities (external environment of the business) that the organisation encounters on the way of development? SWOT ANALYSIS
8. What strategy does the organisation apply to set up and maintain partnership in the market?
9. If this is your business, what would you do to address the issue that make the organisation weak or at high risk in terms of its operation?
10. After experiencing the workplace and its operation, do you think there should be more resources
For training of University students to ensure they work successfully in the future.
I WORK THERE AS A MANAGER
Work Diary at Oporto
Entry 1 (7 May: 11 am to 7 pm)
Today I had my first shift at Oporto. My shift was from 11 am to 7 pm. The store manager I will be working under is friendly and quite easy to understand. His instructions were clear and precise making it easy for me to learn from him. The manager is also approachable, and I know it will be easy for me to ask questions. I started working at Oporto prepared to learn, and I was not disappointed on my first shift. The manager mentioned two important skills that I need to possess to be an effective manager. First, a manager ought to be a great leader and be able to make quick decisions. He added that it is essential for a manager to be result oriented. Another thing that the manager told me was of utmost importance, especially at Oporto was food safety and cleanliness. It was important to learn how to keep foods in the store safe and ensure the store is clean at all times.
Entry 2 ( 10 May: 4pm-9pm )
I have found working at Oporto as manager to be quite interesting because each day presents a learning opportunity. The store manager has also been happy to explain to me things that I do not know. Since my first shift was enjoyable and had a lot of learning opportunities, I was eager for my second shift and could not wait to start. Therefore, I was punctual and arrived at work. Today, I worked from 4 pm to 9 pm. The manager showed me all the working station of the store he wants me to get familiar with both front area where we serve customers and with so called back area which is kitchen where food is prepared. After , that I met few of crew members working on that day who showed me how their work at Oporto is been processed which ends up making delicious food and making our customers feel special so that they could come again.. I also learned that Oporto sets up local supply chain where feasible maintain quality and minimize costs. One important benefit of having a local supply chain is that it enables businesses to forge strong relationships with their suppliers (Beshel, 2015).
Entry 3 (11 May: 5 pm to 9 pm)
I have been learned a few things from the Oporto store manager by just watching what he does keenly. However, today we were talking, and I asked him how he manages the team so efficiently. He said that it takes time for one to learn how to manage a team effectively. He added that one needs to understand that members of the team are different and a store manager needs to be a good listener to be able to manage a diverse team (Larsen, 2010). According to (Driessen & Zwart, 2016), managing a diverse team is about respecting and valuing individuals and what each of them contributes to the team. Merely acknowledging differences in a team is not enough. As a manager, it is critical to promote a work environment that is inclusive so as to create a team that is successful. Individual differences ought to be celebrated, and not just tolerated.
Entry 4 (14 May: 11 am to 7 pm)
Even though it was one of my good experiences, it was another learning opportunity. I learned about customer satisfaction today. The store manager at Oporto told me that customer satisfaction is most important and first priority is customer happiness and can have a great impact on any business. Therefore, it is crucial to pay attention to customers and make them feel that we are serving them to make them feel happy. According to (Singh, 2014), it is essential to satisfy customers because customer satisfaction has adverse positive effects on the profitability of organizations. As a result, the effects of customer satisfaction must be put into consideration. There is also a positive relationship between customer satisfaction, retention, and loyalty.
Entry 5 ( 16 may: 4pm to 9pm)
I did not have a busy day today like the last two days even though my shift started at 4 pm and ended at 9 pm when we are usually very busy. It was also because what the store manager decided to teach me today was not very practical though necessary in any workplace. The store manager told me that it is imperative to have problem-solving skills. This is for the reason that conflicts always arise in workplaces, and these conflicts need to be solved amicably to maintain a productive work environment. According to (Rausch, Schley, & Warwas, 2015), problem-solving is not just the responsibility of those that occupy the executive suite. Everyone in an organization has a responsibility of solving problems. Therefore, everyone in an organization has to be equipped and prepared to solve problems that may arise at the workplace.
Entry 6 (18 may 5pm to 9pm)
Today, I learned how difficult it could be to make a duty roster. My shift started at 5 pm to 9 pm, and I spent a lot of time today learning how to make a duty roster. The store manager thought we should spend more time today learning how to make a duty roster because it can be difficult for some people to present it in excel. The first part of making a duty roster involves determining the number of employees and the skills they have to meet the required levels of staffing (Driessen & Zwart, 2016). A roster is essential because it allows organizations to balance employees’ skills during different shifts (Amabile & Kramer, 2011).
Entry 7 (21 may 3pm to 9 pm)
Today, my last shift began at 3 pm and ended at 9 pm, and it was like any other day at work. However, learning how to prepare payrolls and store accounts was the highlight of my day. What excites me is that I get to learn in a real life setting and I know I will not forget what I learned to today. This is because the store manager at Oporto ensures that I understand every detail. Preparing a payroll enables a company to be on top of their regulatory and legal responsibilities (Driessen & Zwart, 2016).
At last like my experience at Oporto was unforgettable it feels like I been explored to new world which has heaps and tones of new thing to learn. I observed that while working in Oporto has built a new man in myself with lots of leadership qualities, I have gained qualities like making customer happy, fulfilling their needs, managing your crew member, problem surviving skills, some administrative skills.
Amabile, T., & Kramer, S. (2011). Four Reasons to Keep a Work Diary. The Corporate World, 5-9.
Beshel, B. (2015). An Introduction to Franchising. Journal of International Business, 20-35.
Driessen, M. P., & Zwart, P. S. (2016). The role of the entrepreneur in small business success: the Entrepreneurship Scan . Journal of International Business, 34-40.
Larsen, N. (2010). Market Segmentation. Marketing, 12-21.
Lynn, M. (2014). Segmenting and Targeting Your Market: Strategies and Limitations . Journal Marketing, 1-14.
Oporto. (2017, May 22). Oporto. Retrieved from Oporto: https://www.oporto.com.au/story/
Oporto. (2017, May 22). Oporto. Retrieved from Oporto Website: https://www.oporto.com.au/contact/feedback/
Rausch, A., Schley, T., & Warwas, J. (2015). Problem solving in everyday office work—a diary study on differences between experts and novices. Corporate World, 7-18.