ASSESSMENT 3 – WRITTEN TEST
Student Name:
Student ID No:
Date:
Student Instructions:
This is a closed book written assessment. In the time allocated, you are to answer all of the following questions. Make sure you:
• Print Clearly
• Answer all questions
• Use a pen. Assessments written in pencil will not be accepted.
• Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the answer, he/she may be able to re-word the question for you
• Do not talk to your classmates. If you are caught talking, you will be asked to leave and your assessment will not be marked.
• Do not cheat. Anyone caught cheating will automatically be marked Not Yet Competent for this unit. There are NO EXCEPTIONS to this rule.
Questions
1 Describe how you can serve as a positive role model in your workplace
2 Describe 6 different samples of technology, and how they can be used to efficiently and effectively manage your work priorities
PDA
CRM Databases
Email
Internet
Project Management Databases
Financial Programs
3 When creating objectives or goals, you can use the SMART acronym to guide your progress. Name at least two additional factors you should consider when creating goals for your team, and show how you would use them and why. (A2-2)
4 What is meant by the term SWOT Analysis? Why is this analysis useful?
5 In your own words, describe the principles and techniques involved in performance measurement?
6 Describe Honey & Mumford’s Activist, Pragmatist, Reflector, Theorist
ACTIVIST
PRAGMATIST
REFLECTOR
THEORIST
7 Describe the benefits of goal setting, along with how you can apply this process.
8 Describe 3 different learning styles
Visual Learners -
Auditory Learners
Kinaesthetic Learners
9 Describe 3 pieces of legislation that may affect you with your personal work priorities
10 What flexible work options do you have in your workplace? Develop options for a flexible work arrangement that would suit your circumstances. Justify your options in terms of organizational needs and your own work/life balance
11 What personal factors might affect you managing your personal work priorities and professional development?
12 What does having a ‘competitive edge’ mean to you? What methods of gaining a competitive edge can you use in your current workplace?
13 Read the scenario below, and describe how you would manage your time to achieve the set tasks. Be sure to develop any paper-based systems required to manage your time / work.
It is after lunch and Vicki is stressed! She has so many things she needs to accomplish before the end of the day and she doesn’t know where to start. She needs to
• finish the minutes of yesterday’s meeting;
• prepare the banking and reconcile the end of day takings;
• prepare the mail for dispatch;
• respond to 6 customer enquiries
• arrange for the staff break-up for next month
• finish the filing
• bind reports for the sales department
• order the weekly stationary supplies
• as well as answer the incoming telephone calls and deal with walk-in customers
What can Vicki do to relieve her stress?
Create a to-do list for Vicki to use for the rest of the day:
Importance TASK Completed
Explain your reasons for ordering tasks as you have in the previous question?
14. Describe the following legislation / codes of practice and how it affects business operations
Anti-discrimination legislation
Ethical principles
Codes of Practice
Privacy laws
Copyright
Occupational Health & Safety
Student Signature __________________________________
END OF WRITTEN ASSESSMENT
Before you hand in your written assessment, make sure that you:
1. Re-check your answers and make sure you are happy with your responses
2. Have written your Name, Student ID Number, and Date on the first page