Recent Question/Assignment

Hi Jimmy,
I have a group assessment and i need 750 words for my part due on tuesday 6/10/2015 9.00 pm
The Assessment need to talk about Commonwealth Bank of Australia.
I need to do the introduction (300-350 words) and part 3. -What are the “moments of truth” for this service organisation?- (400 words) and at least 2 reference sources for my part written in HARVARD REFERENCE FORMAT.
Here is the question of the assessment: