UNIT ASSESSMENT FRONT SHEET AND PLAGIARISM STATEMENT
Important:
Learners must complete all of the boxes with the relevant details.
Assessment submissions may be rejected if any information is omitted.
Unit Reference (e.g. FM4.01) FM3.01
Unit Title An Introduction to FM
IWFM Membership Number
Centre Name Quadrilect Ltd
Cohort Reference (e.g. 54321/4/01/06/2010) 10592/3/01/04/2021
Date assessment received from Centre 10 May 2021
Deadline for completion of assessment 18 June 2021
Date assessment submitted to Centre
Plagiarism statement:
I, Egle Paulikaite confirm that the attached
assessment is entirely my own work and, if I have incorporated any copied text, I have accurately referenced the work to the original source. I confirm I have read the IWFM Malpractice Policy.
Signature Egle Paulikaite
Date
This statement should be the first page of your electronic submission.
A signed copy must also be handed to your centre
ASSESSMENT
FM3.01 INTRODUCTION TO FACILITIES MANAGEMENT
Credit Value: 6
Maximum word count for this unit: 6,000
The following assessment tasks have been designed to enable you to demonstrate your knowledge and understanding of this unit.
All tasks must be completed.
It is an important aspect of the assessment that you are able to demonstrate the application of acquired knowledge to appropriate examples of facilities management. You should therefore read the individual tasks carefully in conjunction with the relevant assessment criteria in the unit specification. You should also pay careful attention to the additional guidance (shown in red italics) in the unit specification as this indicates the appropriate level of knowledge required to successfully demonstrate the assessment criteria.
Each task shows the Learning Outcomes(s) and Assessment Criteria in the unit specification that the task has been designed to assess. You should answer each task as it has been set. Compare your answer for each task against the assessment criteria shown to ensure that they have been fully addressed by your answer(s).
Task 1
(In completing this task, you must demonstrate that you have addressed all of the following assessment criteria from Unit FM3.01: 1.1, 1.2, 1.3)
a. State IWFM’s definition of facilities management. Explain the relationship between facilities management and an organisation’s core business activities and other support functions.
b. Using the following table, provide three examples against each of the shown objectives to explain how the facilities management function supports the organisation.
Meeting end-user requirements

Reducing costs
Maintaining business continuity
Ensuring legal and regulatory compliance
Supporting corporate social responsibility

Task 2
(In completing this task, you must demonstrate that you have addressed all of the following assessment criteria from Unit FM3.01: 2.1, 2.2, 2.3)
a. Provide an indicative list of the mechanical and electrical (M&E) assets providing building services.
b. Use the following table to describe the three different approaches to the maintenance of M&E plant shown.
M&E Maintenance Description
Planned preventative maintenance (PPM)
Condition-based maintenance
Reactive maintenance
c. Provide an indicative list of support services for which facilities managers are responsible. Distinguish between “hard” and “soft” services.
Hard services Soft services

d. Using the following table, identify three risks to the provision of facilities services. For each risk describe its impact on effective business continuity and outline the contingencies and/or other arrangements that could be implemented to reduce, manage or otherwise mitigate their effect.
Risk Impact Business continuity planning

Task 3
(In completing this task, you must demonstrate that you have addressed all of the following assessment criteria from Unit FM3.01: 3.1, 3.2)
a. Provide a brief description of the different service delivery models for facilities management shown in the following table.
Service delivery model Description
In-house
Partially outsourced
Wholly outsourced
Total facilities management (TFM)
Private finance initiative (PFI)
b. Describe the advantages and disadvantages of each of these models, including cost, quality, compliance and user satisfaction.
Service delivery model Advantages Disadvantages
In-house
Partially outsourced
Wholly outsourced
Total facilities management (TFM)
Private finance initiative (PFI)
Task 4
(In completing this task, you must demonstrate that you have addressed all of the following assessment criteria from Unit FM3.01: 4.1, 4.2)
a. The following is a non-exhaustive list of key management functions associated with a facilities manager’s role:
people management, financial management, contract management, asset management, project management, risk management and compliance, health and safety management
Using the following table select three functions to describe how they can add value to the core business.
Key management function Value added to core business

b. Consider various activities involved in providing facilities services in an organisation. Use the following table to classify these according to whether they are part of strategic, tactical or operational functions. These functions can represent both in-house and outsourced services.
Strategic Tactical Operational

Task 5
(In completing this task, you must demonstrate that you have addressed all of the following assessment criteria from Unit FM3.01: 5.1, 5.2, 5.3)
a. Describe the principles of effective communication. Describe the nature and benefit of active listening.
b. Using the following table, provide examples showing appropriate and inappropriate uses for each communication method
Communication method Appropriate for Inappropriate for
Letter
Email
Telephone
Conference call/video conferencing
Formal presentation
Face to face meeting (individual)
Face to face meeting (group)
Focus group
Internet/Intranet web page
NOTES TO LEARNERS
1. Remember to always reference each page of your assessment with the Cohort Reference Number and your IWFM Membership Number.
2. Complete your assessment by addressing each task and assessment criteria by typing directly into the text boxes
3. Any text which has been copied MUST be accurately referenced to the original source (e.g. Harvard Referencing). Any text which is copied and not referenced is deemed as plagiarism which may result in your work being voided (please refer to the IWFM Malpractice Policy & Procedure). You will be asked to sign a statement to the effect that your assessment is your own work before submission to IWFM for marking.
4. When presenting your assessment please use font size 12.
5. Please ensure every page is correctly numbered
Unit FM3.01 INTRODUCTION TO FACILITIES MANAGEMENT
Title: Introduction to facilities management
Level: 3
Credit value: 6
Learning outcomes
The learner will: Assessment criteria
The learner can:
1 understand the nature of facilities management
1.1 define facilities management
(Using a definition provided by a relevant professional body, e.g. IWFM. Indicate the source of the definition)
1.2 distinguish between:
• facilities management
• other support services
• core business activities
(No further guidance)
1.3 explain the role of facilities management in:
• meeting end-user requirements
• reducing costs
• maintaining business continuity
• ensuring legal and regulatory compliance
• supporting corporate social responsibility
(Using example(s) from the learner’s own experience or case study to support the explanation)
2. understand responsibilities commonly delegated to facilities management 2.1. describe typical mechanical and electrical assets for which facilities management will be responsible, and outline the different assets’ maintenance requirements (See below)
2.2. describe typical support services for which facilities management will be responsible (See below)
2.3. identify typical risks to the provision of facilities, and outline arrangements that can be made to maintain business continuity (See below)
(ACs 2.1 to 2.3 should each be evidenced by reference to examples rather than developing an exhaustive list)
3. understand different service delivery models for facilities management
3.1 outline different service delivery models for facilities management, including in-house, partially outsourced, wholly outsourced, total facilities management (TFM), and private finance initiatives (PFI) (No further guidance)
3.2 describe the advantages and disadvantages of each of these models, including cost, quality, compliance and user satisfaction (No further guidance)
4. understand the range of facilities management roles
4.1. explain the key management functions within facilities management (Including, for example, people management, financial management, contract management, asset management, project management, risk management and compliance, health and safety management)
4.2. describe the various roles that a facilities manager could take, and the associated responsibilities (By reference to strategic, tactical and operational levels of facilities management)
5. understand the benefits of good communication 5.1. describe the principles of effective communication (No further guidance)
5.2. describe the various methods of communication a manager can use, and when each method may be appropriate or inappropriate (Including written and verbal communications and the technology facilitating these, face-to-face communication, one-to-one and group situations)
5.3. describe the nature and benefit of active listening (No further guidance)