Recent Question/Assignment

Assessment Task 2 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
q I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
q I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
q I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name Student ID number Student signature Date
Assessor declaration
q I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
q My performance in this assessment task has been discussed and explained to me.
q I would like to appeal this assessment decision.
Vocational
Training Institute
Assessment Task 2: Continuous Improvement and Innovation Project
Task summary
For this assessment task, you are required to review systems and processes of a fictional business, Woodhouse Recruitment, to develop options for continuous improvement and report back to the management team.
This assessment is to be completed in the simulated work environment in VTI.
Required
· Access to textbooks/other learning materials
· Computer with Microsoft Office and internet access
· Space for a meeting
· Role play participants
· Australian Trends Report
· Recruitment Practices Report
· Green office ideas:
htto://www.environment.qov.au/archive/settlements/publications/qovernment/purchasinq/qreen-office-quide/pubs/qreen-office-quide.pdf
Timing
Your assessor will advise you of the due date of these submissions.
Submit
· Briefing report
· Summary of meeting
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Training institt,
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Assessment Task 2 Instructions
Carefully read the following:
BSBMGT608 Manage Innovation and Continuous Improvement Student Assessment Tasks Vocational Training Institute RTO 41111 CRICOS 03487C Version: October 2019 v1.0
J&S Leamingwork 2018 Page 21 of 35
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AiTrati - ; Training Annual sales revenue for financial year 20 14 - 2015 is $1,350,000, an increase of 10% from the
previous year.
· Increase in profits for this financial year compared to the last one is 9%
· 16% of placements are in the IT area, 18% in accounting, 20$ in sales and marketing and the remainder in administration and office support.
· 60% of revenue is from repeat client business.
· Fill rate is 40% (where fill rate is the number of job orders filled by the number of job orders received multiplied by 100).
· Average time to fill contracts for 2014 were as follows:
o Temporary contracts are 8 days
o Contract work is 20 days
o Permanent search 23 days
o Executive search 33 days
Key performance indicators currently used to measure business performance focus on financial indicators, including net operating profit and sales revenue. The company also tracks its fill rate and is seeking to
improve this to the industry average of 47% over the next year.
Complete the following activities:
1. Develop a Continuous Improvement and Innovation Briefing Report
Review the scenario information and, based on your review, select two topics or areas that you can research and review, develop continuous improvement and options and then plan to implement innovative processes for. One of these topics you select must be in relation to improving a sustainability program.
When you have identified the two topics or areas, you will then be required to prepare a report to your manager (your assessor). Your report should be written in clear and concise English and contain relevant headings to address the required information. As a guide, your report should be 3 to 4 pages long.
Your report must address the following for both topics:
· Your topics or areas for improvement that you will plan a continuous improvement and innovative processes for, one being a sustainability program
· Identify and discuss a range of strategies that you can implement to monitor and evaluate the current performance and sustainability of your topics/areas for improvement. Identify at least two strategies for each area selected.
· Analyse and provide a detailed account of the current supply chain and the (operational, product or service) systems the business is using to deliver their service. Explain what is working well and what could be improved.
· Identify how the topics/areas for improvement performance could be measured, including an outline of the assessment tools or techniques that could be used. Evaluate the effectiveness of each tool/technique.
· Identify at least two specialists that could help Woodhouse Recruitment. For example, this may be to identify technology and electronic commerce opportunities or to implement your BSBMGT608 Manage Innovation and Continuous Improvement
Student Assessment Tasks
Vocational Training Institute RTO 41111 CRICOS 03487C Page 23 of 35
Version: October 2019 v1.0 ©JAS Learningwork 2018
VG.~ zonal
Training institute
ideas about continuous improvement and innovation. Include their contact details, the
services they offer and a rationale as to why it may be beneficial for the company to use their services.
· Conduct research and analyse and report on trends and opportunities relevant to Woodhouse Recruitment in relation to your topics/areas for improvement. Use the resources provided by the assessor as listed under 'Required', as well as any other relevant resources.
· Compare Woodhouse Recruitment's business performance statistics to industry
benchmarks and provide an assessment of why or why not the company may not have met their targets.
· Discuss three examples of other innovative business ideas that Woodhouse Recruitment could adopt and implement.
2. Submit your Briefing Report to the Manager (your assessor).
3. Participate in a meeting to discuss your continuous improvement and innovation Briefing Report
Your assessor will organise two other students to attend your presentation. These students will be playing the role of the management team.
At the meeting, you should discuss the key findings of your report, as well as your ideas for continuous improvement and innovation in the business.
During the meeting, you will need to demonstrate your interpersonal skills, as well as your ability to build trust and confidence and encourage creativity in the management team. To do this you will need to demonstrate throughout your presentation your ability to clearly and confidently present information, encouraging questions from the team, discussing/brainstorming ideas and active listening techniques.
Make notes as required of the feedback provided. At the end of the meeting, you will need to take on board feedback provided and agree with the management team on the best way forward with your continuous improvement and innovation initiatives.
4. Submit summary of the meeting to all parties involved (your assessor).
It should summarise the ideas agreed to and seek final agreement to proceed with the initiatives based on the meeting discussion.
T.;
Training Institi
Assessment Task 2 Checklist
Note to Assessor: When assessing student evidence for this assessment task, you must assess the evidences submitted by student in accordance with Rules of Evidence and Principles of Assessment (Standards for RTO's 2015- Clause 1.8)
Student's name:
Did the student: Completed successfully Comments
Yes No
In the report, identify two key areas for continuous improvement and innovation based on the review of the case study information?
For each key area identified, identify and report on at least two strategies to monitor and evaluate the current performance and sustainability for improvement?
For each key area, analyse and report on a detailed account of the current supply chain and the (operational, product or service) systems the business is using to deliver their service, as well as an explanation of what is working well and what could be improved?
For each key area, identify and report on how the topics or areas for improvement performance could be measured, including an outline of the assessment tools or techniques that could be used, as well as an evaluation of the effectiveness of each tool/technique?
In the report, identify at least two specialists that could help Woodhouse Recruitment and provide their contact details, the services they offer and the rationale as to why it may be beneficial to use their services?
In the report, provide an analysis of trends and opportunities relevant to Woodhouse Recruitment in relation to the topics and areas for improvement?
In the report, compare Woodhouse Recruitment's business performance statistics to industry benchmarks and provide an assessment of why they may not have met their targets?
In the report, identify at least three recommendations for continuous improvement and innovation that Woodhouse Recruitment could adopt and implement?
Submit a report in clear and concise English?
Demonstrate the ability to meet timelines?
Participate in the meeting on the specified date?
Voc A.onat
Tiaining Institute
At the meeting, clearly discuss the key findings of the report, as well as ideas for continuous improvement and innovation in the business?
Demonstrate their interpersonal skills ability to build trust and confidence and encourage creativity in the management team through:
· Clearly and confidently presenting information
· Encouraging questions from the team
· Discussing/brainstorming all ideas
· Active listening techniques?
the meeting, discuss and agree on actions for nnovation and continuous improvement?
'ollowing the meeting, submit documenting the
3pntinuous improvement initiatives agreed to? _
·onfirm a final agreement to proceed with the litiatives based on the meeting discussion?
-ask Outcome: Satisfactory 0 Not Satisfactory 0
assessor signature
assessor name
)ate
Training institt
Assessment Task 3 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
q I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
q I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
q I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name Student ID number Student signature Date
Assessor declaration
q I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
q My performance in this assessment task has been discussed and explained to me.
q I would like to appeal this assessment decision.
Student signature Date
Vocat nal
Training Institute
Assessment Task 3: Continuous Improvement and Innovation Action Plan Project
Task summary
This assessment task requires you to develop action plans for implementing the continuous improvement and innovation changes that have been agreed to.
This assessment is to be completed in the simulated work environment in VTI.
Required
· Access to textbooks/other learning materials
· Computer with Microsoft Office and internet access
Timing
Your assessor will advise you of the due date of these submissions.
Submit
· Action Plan and Report
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
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Training Instit,
Assessment Task 3 Instructions
Complete the following activities:
1. Develop Action Plan and Report
You are required to develop action plans for implementing the continuous improvement and innovation initiatives agreed to in Assessment Task 2.
You are also required to develop a plan for each agreed initiative.
Your plans should be developed using a project management tool such as a GANTT chart that sets out all of the actions required to implement the initiatives including timing, responsibilities, required resources, communication and key performance indicators for assessing the introduction of the initiative.
In a separate document to accompany the action plan, you are required to develop a short report that includes:
· Discuss the importance of continuous improvement and sustainability as an essential element of business and competition.
· Include a risk assessment for each initiative, identifying the possible risks and how they can be managed. Identify two risks for each initiative and at least two risk management strategies for each.
· Document a cost-benefit analysis for each initiative making assumptions in your analysis including assumed cost and benefits.
· Document the impact of the change and the consequences for staff for each initiative
· Document a brief contingency plan in the event of failure of the initiative
2 Submit Action Plan and Report to your Manager (your assessor).
You should seek their feedback and approval to move forward with the project.
You will be assessed as to whether your plan and report have been written in clear and concise
English and addresses all of the content as specified in the assessment instructions above.
Vocational
Training Institute
Assessment Task 3 Checklist
Note to Assessor: When assessing student evidence for this assessment task, you must assess the evidences submitted by student in accordance with Rules of Evidence and Principles of Assessment (Standards for RTO's 2015- Clause 1.8)
Student's name:
Did the student:
No Completed successfully Comments
Yes
Submit the action plan in clear and concise English? f—
Submit an action plan including:
· Timing
· Responsibilities
· Required resources
· Communication
· Key performance indicators for assessing the introduction of the initiative?
For each action plan for the identified continuous improvement area, report on:
· The importance of continuous improvement and sustainability as an essential element of business and competition.
· Identify at least two risks for each initiative and two risk management strategies.
· Cost-benefit analysis for each initiative
· The impact of the change and the consequences for staff for each initiative
· Contingency plan in the event of failure of the initiative?
Task Outcome: Satisfactory 0 Not Satisfactory 0
Assessor signature
Assessor name
Date
Voc:rat
Training institi
Assessment Task 4 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
q I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
q I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
q I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name Student ID number Student signature Date
Assessor declaration
q I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
q My performance in this assessment task has been discussed and explained to me.
q I would like to appeal this assessment decision.
Student signature Date
Voc .al
Training Instt tute
Assessment Task 4: Continuous Improvement and Innovation Implementation Review
Task summary
This assessment task requires you to develop a memo for the management team to report on customer service provision.
This assessment is to be completed in the simulated work environment in VTI.
Required
· Access to textbooks/other learning materials
· Computer with Microsoft Office and internet access
Timing
Your assessor will advise you of the due date of these submissions.
Submit
· Implementation Review Report Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Vocation
Training Institut
Assessment Task 4 Instructions
Carefully read the following:
As part of the continuous improvement and innovation review and implementation, Woodhouse Recruitment implemented a formal survey to assess each candidate's satisfaction with the company's services. The survey included 15 questions and is focused on the company's services and desire to improve these. Of the 100 surveys that were sent out by post, only 12 were returned.
Customer survey findings are as follows:
Overall satisfaction with Woodhouse Recruitment: 7 totally satisfied
2 somewhat satisfied
0 dissatisfied
1 totally dissatisfied
No comments provided
Ease of doing business with Woodhouse Recruitment: 5 totally satisfied
4 somewhat satisfied
2 dissatisfied
1 totally dissatisfied
Comments from candidates:
· Got the job I wanted, thanks so much
· Consultants friendly
· Hard to contact consultants
· Didn't keep us up to date with progress of applications
Customers who said they would recommend Woodhouse Recruitment to others:
5 very much so 4 most likely
2 no, I would not recommend 1 definitely not recommend
Comments from candidates:
· Would definitely recommend
· I would not recommend as I was not happy about the lack of information throughout the process
· I wouldn't recommend. I kept being sent for jobs that just weren't right for me.
BSBMGT608 Manage Innovation and Continuous Improvement Student Assessment Tasks Vocational Training Institute RTO 41111 CRICOS 03487C Version: October 2019 v1.0
J&S Leamingwork 2018 Page 33 of 35
Complete the following activities:
Prepare an Implementation Review Report
Review the case study information, and write a short (about one page) report that includes the following:
a. Read the article below and develop an analysis based on your review of this article as to why the survey sent out by Woodhouse Recruitment might have not been effective. http://www.peoolepulse.com/resources/useful-articles/recruitment-process-feed back/
b. Discuss the successes from this type of continuous improvement initiative. Discuss what could Woodhouse Recruitment take from this experience into future efforts to improve performance.
c. Review and analyse the results of the 12 surveys received outlining the results of the customer survey, as well as potential reasons for the low return.
Present the results of the survey in bar charts that include the percentages and provide an analysis of the overall customer satisfaction, ease of doing business and customer loyalty.
You should also comment on the validity of the findings given the low return.
d. Make recommendations for future customer surveys, including the frequency
2. Submit Implementation Review Report to your manager (your assessor).
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Training institute
Assessment Task 4 Checklist
Note to Assessor: When assessing student evidence for this assessment task, you must assess the evidences submitted by student in accordance with Rules of Evidence and Principles of Assessment (Standards for RTO's 2015- Clause 1.8)
Student's name:
Did the student:
No Completed successfully Comments
Yes
In the report, provide an analysis of the failure of the survey?
In the report, outline the successes of the continuous improvement initiative?
In the report, provide:
· An analysis of the results as bar charts and that clearly shows the results of the survey and in percentages.
· An analysis of the results against industry benchmarks for overall customer satisfaction, ease of doing business and customer loyalty
· An overall analysis of how the company is performing in terms of customer service?
In the report, and based on the analysis, provide recommendations for future customer surveys?
Task Outcome: Satisfactory 0 Not Satisfactory 0
Assessor signature
Assessor name
Date

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