Assessment Cover Sheet
Student name: Student ID:
Unit code & name: ICTICT408 – Create technical documentation
ICTICT401 – Determine and confirm client business requirements
Qualification: ICT40115 – Certificate IV in Information Technology
Trainer name:
Date Due: 06.04.2019
Date submitted :
1st Attempt Result (For the assessor) Competent Not Yet Competent Assessor signature Date:

2nd Attempt Result (For the assessor) Competent Not Yet Competent Assessor signature Date:

3rd Attempt Result (For the assessor) Competent Not Yet Competent Assessor signature Date:

Comments (must be included if result is Not Satisfactory)
Declaration:
U I hereby declare that no part of this assignment or product has been copied from any other student’s
work or from any other source except where due acknowledgement is made in the assignment.
U No part of the assignment/product has been written / produced for me by any other person
except where collaboration has been authorised by the trainer/assessor concerned
U I am aware that this work may be reproduced and submitted to plagiarism detection software
programs etc. for the purpose of detecting possible plagiarism (which may retain a copy on
its database for future plagiarism checking)
U I have read and I clearly understand GBC assessment, course progress and intervention
policies.
Student signature:
Note: The assessor may not mark this assignment if the above declaration is not ticked and signed.

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Assessment instructions
Overview
Assessment can either be:
Written
Direct observation
Project-based methods e.g. reports, role plays, work samples
Questioning/ Interview
Presentation
All assessment tasks should be completed in the class room, unless approved by the assessor. Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the assessment tasks. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. Your trainer/assessor will remain available to support you throughout the assessment process.
Answering the questions for written assessments
Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the
overall unit of competency. While undertaking any written assessment tasks, please ensure that you type the
following criteria in the space provide in the columns:
Address each question including any sub-points as per the instructions provided with each question in
the column
Demonstrate that you have researched the topic thoroughly
Cover the topic in a logical, structured manner
Your assessment tasks are well presented, well referenced
Result & outcome
Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.
Additional evidence
If GBC, at its sole discretion, determine that it require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. GBC retain this right at any time, including after submission of your assessments.
Assessment appeals process
If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal, in writing, outlining the reason(s) for the appeal.
Special needs
Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.
If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.
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Assessment Schedule
The assessment task is due on the date provided by the assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details
Performance objective
The candidate must demonstrate skills, knowledge and understanding of promote the use and implementation of innovative work practices to effect change, as states the unit of competency ICTICT408 & ICTICT401. Throughout this program you are to demonstrate knowledge in:
content features, such as clarity and readability
document design, web design and usability
functions and features of templates and style guides
instructional design principles
organisational policies, procedures and standards that cover document design
data-gathering techniques
detailed knowledge in areas related to client business
functional organisational charts and their interpretation
physical requirements of the client's business, taking into account current system functionality, geography, environment, client user and cost constraints
products related to data capture role of take holders and the degree of stakeholder involvement
And skills in:
Communication skills to:
interact with clients and staff Literacy skills to:
identify content
interpret standards and industry requirements
write content
collect and present information
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liaise and negotiate with internal and external personnel participate in teams
initiative and enterprise skills to identify, analyse and evaluate information from a variety of sources
gather, analyse and evaluate information prepare documentation
Research skills to:
analyse audience needs identify target audiences
specify, analyse and evaluate broad features of a particular business domain Problem-solving skills to:
participate in the development of strategic initiatives and contribute to solutions troubleshoot common system problems
Technical skills to:
determine appropriate content, formats and styles
Use word-processing software and multimedia authoring tools. Provide current advice on systems and data-gathering products.
Week 1 Task 1 (a, b, c, d, e)
Week 2 Task 1 (f, g, h, I, j)
Week 3 Task 2 (all questions)

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Problem Scenario
Gateway Business College (GBC) being one of the leading vocational colleges started few years back, offering an experience in delivering Vocational education in IT and Business fields in the international arena. At this stage, College wishes to establish an electronic system maintaining information about students, enrolment, courses, and teachers. In current scenario, the whole system is managed manually or in worksheet using Excel, so it may cause the duplication. The whole process of maintaining student information is a time consuming. Administration is interested to reduce duplication, time, and a user-friendly software system. Analyse the current system by applying given task in the given order. You need to prepare a technical report covering all the following tasks.
Student must have to read the copyright policy from the GBC website to know how to handle the student information. Document must follow the documentation standard ISO/IEC/AS (Sample template provided in course resources drive) e.g. title page and abstract. (ICTICT408 2.2, 2.4, 3.3) (Report should not be more than 7 pages)
Task1:
a) Review and discuss the current system with the responsible person of the organization to understand the functionality of the system. (ICTICT408 2.3, ICTICT401 1.1)
b) Introduction, Scope, Objective and development methodology; design the template of the document. (ICTICT408 1.4, 2.5 ICTICT401 1.1, 1.3, 1.4)
c) Discuss scope and documentation structure with client for validation and provide the outcomes. (ICTICT408 1.5, 2.6, 4.1 ICTICT401 1.5, 3.3)
d) Gather client’s requirements and problems by using appropriate method e.g. interview, questionnaire or meeting with clients or end users. (ICTICT408 1.1, 1.2, 3.1 ICTICT401 1.2, 2.1, 2.2)
e) Gathered the client’s feedback and analysed the requirements of the system and made appropriate changes in the documentation. (ICTICT408 4.2 ICTICT401 2.3)
f) Document the system requirements specification (functional & non-functional requirements) and identify the changes required to the system according the physical requirements. (ICTICT401 2.4, 2.5)
g) Evaluate and edit document if required e.g. technical, grammatical accuracy, flow of information, style, tone, and content format etc. (ICTICT408 4.3,4.4 2.5 ICTICT401 3.1)
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h) Appendix (writes the technical terminologies into plain English and defined here) (ICTICT408 3.2)
i) Create technical documentation as such “End User documentation/ User Manual” according to the scenario. (ICTICT408-3.1-3.3, 4.1-4.3 )
j) Provide the use full references which include website, books, paper etc. (must be at the end of the report). (ICTICT408 2.1)
Submit the final documentation to appropriate person for approval and publish using any appropriate channel e.g. CD’s, DVD’s, audio, computer base tutorial (power point slide) etc. (ICTICT408 5.1, 5.2, 5.3 ICTICT401 3.2, 3.4)
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Task2: Written Question ( Answer should be relevant )
Select a case study /scenario with your teacher /trainer and answer the following questions.
a) Identify client needs and documentation requirements
b) Explain the functions and feature of templates style guides
c) Outline the principles of document design, Web design
d) Identify technical documents for information system
e) Explain instructional design principles
f) Identify data-information gathering techniques
g) Determine client business details
h) Discuss the role of stakeholder’s involvement
i) What is functional organisation chart?
j) Identify physical requirements of the client business
k) Identify functionality of the system
l) Identify client business problems and confirm system specifications
m) Identify the role of stakeholders and their involvement?
n) Identify investigative techniques to obtain information and business system problem
o) What communication skills require to communicating stake holders and present
complex information?
p) What skills require to do research analyse information develop reports?
q) What technical skills require providing advice on system and data gathering products?
r) How to improve readability in your software design, code.
s) What are clarity techniques?
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