ASSESSMENT – Assessment Project
Establishing your Business

BSBWOR404A Develop work priorities
BSBWOR401A Establish effective workplace relationships
CPPSEC4002A Implement effective communication techniques
BSBADM409 Coordinate business resources
Assessor’s Name
BLOCK Print
Assessor’s Signature
Date Assessed
Result Satisfactory/Not Yet Satisfactory
Comments
INSTRUCTIONS TO STUDENT
1. Please read the following information carefully.
2. Please read the Assessment Criteria regarding each unit of competency you will be assessed against located in the last four pages of this document.
3. This assessment project must be completed using a computer.
4. The font used must be Ariel, 12 Pt, black.
5. This assessment project must be your own work; however, collaboration with other students is acceptable.
6. All the assessment project requirements must be met for this project to be deemed satisfactory.
7. Please read all the project information before you commence the assessment project. If you do not understand some or all of the information, please ask your trainer/assessor for clarification.
8. On completion of this assessment project, on the pages titled Assessment Criteria, where it states Student Name and Student Signature, you must write your name and signature before the completed assessment project is forwarded to your assessor.
• This assessment project is intended to be valid, reliable, fair and flexible. If you feel that we should change any aspect of this assessment project, immediately contact your assessor.
• If you are deemed Not Yet Satisfactory you will have the opportunity to review the assessment project and re- submit it at a later date or appeal the result. For more details regarding this, you should speak to your assessor and/or refer to your Student Information Handbook.

Please clearly record your name, signature and the date you commenced this assessment project below, to indicate that you understand the assessment instructions and requirements that you have read and that you consent to being assessed according to the assessment requirements.
Student Name
BLOCK Print
Student Number
Student Signature
Date
Further Instructions:
Further Instructions to Students:
Through the completion of the tasks required in this Assessment Project, the required skills and knowledge, performance criteria and critical aspects which are specific to the units being assessed must be demonstrated.
The unit details can be found within your student resource manual at the start of each unit or cluster or can be found at www.training.gov.au
This Assessment Project requires you to demonstrate that you have the skills, not only to use the information provided to you through the student resource manual and class discussion, that you also have the ability to research information from other sources that will influence your decisions in the completion of this Assessment Project.
You are encouraged to research the internet, books and magazines that may provide you with further information or solutions you will need to complete this assessment project.
Plagiarism
Plagiarism is a form of cheating. It is taking and using someone else’s thoughts or writings and representing them as your own. Plagiarism is a serious act and may result in a participant’s exclusion from a Unit of Competency or a course. This in turn may require for students to pay to re-complete the module or course at a later date.
The following list outlines some of the activities for which a participant can be accused of plagiarism:
• Presenting any work by another individual as one’s own unintentionally
• Handing in assessments markedly similar to or copied from another student
• Presenting the work of another individual or group as their own work.
• Handing up assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.
Copyright
Whilst completing research projects/tasks you must be careful when copying the work of others. The owner of the material may take legal action against you if the owner’s copyright has been infringed.
You are allowed to do a certain amount of copying for research or study purposes. Generally, 10% or one chapter of a book is acceptable, where the participant is studying with or employed by an educational institution and they adequately acknowledge the sources used.
Should you be including words, concepts or ideas of others in your work, appropriate referencing is required to protect you from accusations of plagiarism and breach of copyright.
Project Scenario:
You have recently been employed by ABC Security Solutions Pty Ltd as the Project Manager.
ABC Security Solutions Pty Ltd has recently acquired the contract to advise Southern Developments Pty Ltd, a major property developer, on the security infrastructure and resource requirements for a major shopping and entertainment development they are currently engaged in, which has been commissioned by the Port Philip Development Alliance.
You will find specific details in relation to this development in the following pages.
ABC Security Solutions Pty Ltd has previous experience in managing the security requirements for shopping complexes, but none as large as this development.
As you are the Project Manager, you are tasked to develop the security infrastructure requirements for the shopping and entertainment development “off-the-plan”.

Project Requirements:
Please review the Client Profile before commencing this project.
The project requirements are as follows:
1. Developing Work Priorities
You must provide a detailed work plan and schedule that displays how you will meet the requirements of the development of the security infrastructure and resource requirements.
• This plan and schedule, must display the following:
• The scheduling of work objectives and tasks to support the achievement of goals.
• How you intend and when you intend, in the course of the project, to consult with stakeholders and seek feedback from your client and colleagues.
• You must identify any factors that may affect the achievement of your work objectives and develop contingency plans to overcome those factors.
• The type of learning opportunities that you may need to access and who may provide those learning opportunities to extend your own work competencies and how you intend to store records and documents relating to your learning.
• How you intend to review your own work performance against your achievements during this project.
• Identify the type of business technology you may have to use in your own self development.
2. Establishing Effective Workplace Relationships
Implement Effective Communication Techniques
You must develop the methods and techniques you will use to monitor your progress and communicate information and ideas to and from yourself, your team and your stakeholders.
• You must develop the methods of presenting information to colleagues and stakeholders such as:
• PowerPoint presentation
• Meeting/briefing agendas
• Meeting/briefing minutes
• You must develop the range of methods and techniques you will use to develop your working relationships with all who will be involved.
• Detail, where and how you going to access information in relation to your planned outcomes and how are you going to analyse that information.
• Detail the techniques and procedures you will put into place to resolve problems and conflicts that may be associated with this project bearing in mind any legislative requirements that must be met and standards that may apply.
3. Coordinate Business Resources
You must calculate the costs and expenditures required, in relation to the use and maintenance of your resources.
• This should include:
? In your proposal, what you consider the equipment requirements should be and the costing’s associated with those requirements.
? In your proposal, what you consider the manpower requirements should be, the rostering of the manpower and the costing’s associated with those requirements.
? The budget allocation on a calendar month basis including all peripheral expenditures including insurances.
? The companies or organisations you would use to secure those resources, (whether purchase, lease or rent) including how long it will take to acquire those resources.
? The resource comparisons from other suppliers to that will determine your decision of using one supplier over another.
You must develop an asset register which includes:
• Asset depreciation.
• Maintenance of assets.
• Where assets have been allocated.

•
Location:
Saint Shopping Centre and Entertainment Precinct is due to open in two (2) years’ time and will be located by the St Kilda foreshore in the area known as the St Kilda Triangle between Jacka Boulevard and Upper Esplanade as shown below.
Site Features:
Spread over three levels, on this beachfront public space, the Saint Shopping Centre and Entertainment Precinct will have:
• Over 23,000 m² of shopping, as well as a 3,600 m² supermarket.
• A cluster of nightclubs for 3,000 patrons, a pub for 900 patrons plus 2,000 seats in licensed venues such as bars and restaurants.
• A multi-screen cinema complex
• A convention space
• A fitness centre
• An art gallery
• Offices
• Bowling alley and an indoor adventure playground
• 1100 space car park
• 5,000 m² of public grass areas on the roof of the complex, sloping up from the Upper Esplanade
• Public walkways throughout
• Public steps leading to Jacka Boulevard and
• A shop-fronted public plaza.
• And; the precinct will support up to 2,600 jobs and create a major tourist drawcard.
The site will also house a centrally located control room to monitor all public space including alarm monitoring facility, with an adjacent security office containing a reception, lost property store and a first aid facility.

Saint Shopping Centre and Entertainment Precinct Proposal Features:

Saint Shopping Centre and Entertainment Precinct Car Parking Proposal;:

References:
http://www.portphillip.vic.gov.au/stkildatriangle.htm
https://www.google.com.au/search?q=st+kilda+triangle+development+plan&espv=2&biw=1024&bih=707&tbm=isch&tbo=u&source=univ&sa=X&ved=0CC4QsARqFQoTCM7fo7qEvsgCFYKepgodSDcATA
http://www.portphillip.vic.gov.au/St_Kilda_Triangle_2012_Document_web_PART_2.pdf
ASSESSMENT CRITERIA
Cluster 1
Establishing your Business Performance Criteria No. Satisfactory Not Yet Satisfactory
COMMENTS
Unit: BSBWOR404A Develop work priorities
1
The student has demonstrated his/her ability to develop a workgroup plan that identified the work objectives including the development of contingency plans and the use of business technology to manage and monitor the work plan.
The student has demonstrated:
• Identification of clear work objectives at the individual, team and organisational level.
• Development of contingency plans for a range of foreseeable barriers to achievement of work objectives.
• Using word processing software to document the workgroup plan.
• Using scheduling software to set milestones and manage progress in the achievement of work objectives.
1.1-1.4
2
The student has demonstrated that he/she is able to monitor their own work performance by conducting self-assessment and is able to seek feedback on their performance and address variations in the quality of service.
The student has demonstrated:
• Reviewing output and standard of work by asking questions and having people review their work in order to solicit feedback.
• Through feedback gained, identifying the type and nature of improvements that may be required.
2.1 – 2.3,

3
The student has demonstrated their ability to identify professional development activities that may be required to ensure organisational benchmarks are maintained regarding continuous improvement, including the ability to store and maintain records to an appropriate standard.
The student has demonstrated:
• Researching information in areas of minimal or no knowledge to complete the tasks required.
• Accessing information from various sources and documenting the information and the sources for future reference.
• A demonstrated understanding of what they do not know through asking questions on varying subject matter.
3.1 - 3.5
COMMENTS
Satisfactory/Not Yet Satisfactory
Assessor’s Name
Student’s Name
Assessor’s Signature
Student’s Signature
Date
ASSESSMENT CRITERIA
Cluster 1
Establishing your Business Performance Criteria No. Satisfactory Not Yet Satisfactory
COMMENTS
Unit: BSBWOR401A Establish effective workplace
relationships
1
The student has demonstrated his/her ability to collect information from relevant sources, develop and implement consultation processes to communicate ideas and information and implement processes designed to resolve issues.
The student has demonstrated:
• The planning and conducting of meetings by the development of meeting agendas and of meeting minutes.
• The documentation of the outcomes of meetings detailing participants and how the participants contributed to the project.
1.1-1.5
2
The student has demonstrated that he/she is able to develop and maintain effective relationships and develop systems to gain and maintain trust and confidence of stakeholders.
The student has demonstrated:
• The following of instructions that provided the required results within the ethical constraints of this project.
• Through documented meetings, demonstrated others confidence in their ability to provide and receive information and commitment.
2.1-2.5
3
The student has demonstrated their ability to identify professional networks and use those networks to provide benefits for the organisation.
The student has demonstrated:
• By the conducting of minuted meetings, their ability to develop a network arrangement to facilitate the completion of their project.
3.1-3.2
4
The student has demonstrated their ability to develop systems that allow them to manage difficulties into positive outcomes and regularly review systems that allow for the provision of support to colleagues and improve workplace outcomes.
The student has demonstrated:
• The documentation of processes that they would use to manage conflict and poor work performance within the organisation
• Understanding of the legislative requirements that they must work within to resolve issues that they may encounter in the course of the project.
4.1-4.3
COMMENTS
Satisfactory/Not Yet Satisfactory
Assessor’s Name
Student’s Name
Assessor’s Signature
Student’s Signature
Date
ASSESSMENT CRITERIA
Cluster 1
Establishing your Business Performance Criteria No. Satisfactory Not Yet Satisfactory
COMMENTS
Unit: CPPSEC4002A Implement effective communication
techniques
1
The student has demonstrated his/her ability to implement communication systems and equipment to facilitate the exchange of information, resolve conflicts and other issues in the workplace and those systems are culturally and socially acceptable and that they will enhance relationships and workplace safety.
The student has demonstrated:
• Their ability to conduct documented meetings and briefings.
• The use of computers, email and phone. 1.1-1.4
2
The student has demonstrated that he/she is able to assess communication techniques, written, verbal and non-verbal to ensure information is received, understood within standards that demonstrate professionalism and understanding. Also demonstrated the ability to identify learning opportunities that assist effective communication.
The student has demonstrated:
• Determine the type of communication techniques they would use
• The presentation of their findings to an audience.
• An assessment of their communication techniques.
2.1-2.6
3
The student has demonstrated their ability to identify, develop and implement conflict resolution techniques that allow for the diffusing or resolving of conflict including seeking expert advice should it be necessary.
The student has demonstrated:
• The documentation of processes that they would use to manage conflict and poor work performance within the organisation
• Understanding of the legislative requirements that they must work within to resolve issues that they may encounter in the course of the project.
3.1-3.6
COMMENTS
Satisfactory/Not Yet Satisfactory
Assessor’s Name Student’s Name
Assessor’s Signature Student’s Signature
Date
ASSESSMENT CRITERIA
Cluster 1
Establishing your Business Performance Criteria No. Satisfactory Not Yet Satisfactory
COMMENTS
Unit: BSBADM409 Coordinate business resources
1
The student has demonstrated his/her ability to determine resource requirements in accordance with business and operational plans and ensuring expenditures are realistic in line with budgetary requirements including the presentation of recommendations using business equipment and technology.
The student has demonstrated:
• Through understanding the site requirements, documenting the type of manpower and equipment that will be required
• Providing costing resources to establish the cost
• Using a computer and photocopier to prepare and present information
1.1-1.4
2
The student has demonstrated their ability to employ systems and processes to acquire and allocate resources in line with organisational participative arrangements.
The student has demonstrated:
• The use of checklists to determine the most appropriate resources and suppliers of resources.
• Developing an asset register, using either excel spread sheet or acquired application.
2.1-2.4
3
The student has demonstrated their ability to monitor and report on resource usage including the assessment of resources against the actual costs and shortfalls. The student has also developed systems and reporting mechanisms to maintain records concerning the usage of equipment.
The student has demonstrated:
• Monitoring the used of equipment using an asset register.
• Developing a roster.
• Developing a budget. 3.1-3.4
COMMENTS
Satisfactory/Not Yet Satisfactory
Assessor’s Name
Student’s Name
Assessor’s Signature
Student’s Signature
Date