Superannuation and Retirement Advice
Assignment marks: 95 | Presentation marks: 5
Total marks: 100
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The assignment for FPC003 consists of one (1) case study. You are to analyse the quantitative and qualitative information provided about clients Graham and Anna Sutton, and produce a statement of advice (SOA). The SOA must address the Suttons’ goals and objectives and incorporate the responses to various questions they have posed to you as their adviser.
Refer to Topic 8 and the sample SOA for guidance on the structure and format of your SOA.
This assignment covers all topics and accounts for 50% of your final grade.
Read the following ‘Instructions to students’ carefully before commencing the assignment.
Instructions to students
• Word document: Your assignment must be submitted as a Word document.
• Word limit: Your response to the assignment tasks should not exceed 7,000 words, excluding appendices. Marks will only be awarded for your assignment response up to the word limit, plus 10%. Any material written in excess of the limit will not be eligible for marks consideration, so it is important to be not only communicative but also concise and selective in the manner of your responses. For more information on word counts and their rationale, go to Assessment ? Assignment ? General assessment information.
• Appendices: Full workings must be shown for all calculations. The appendices section of the SOA should contain these calculations, including any supporting documentation, for example assumptions; tax, cash flow and any social security calculations; projections; charts; and referencing. Ensure that your appendices are correctly referenced in the body of the plan and labelled correctly. State all assumptions used in providing your answer.
• Disclosure and warnings: Disclosures and warnings are mandatory. Fee disclosures must be disclosed accurately in both percentage and dollar terms and comply with ASIC regulatory guidelines on disclosures. Refer to the format contained in the sample SOA.
• Quick Reference Guide (QRG): Rates or thresholds required to be used in any calculations should be based on the most current QRG found in KapLearn. Please make it clear within your assignment as to which rates and thresholds you are using.
• Use of software: You may use financial planning software to assist in modelling strategic options for the clients and for preparing the SOA, provided you personalise the content and ensure that it is clear, concise and effective and conforms to the structural guidelines for an SOA contained within Topic 8 and the sample SOA.
• Marks will be deducted if content provided, such as an adviser’s name, practice name and licensee details, are not properly reflected in the SOA. Do not use your real name or your employer’s name. For this case study, you are Jess Craig, senior financial planner and principal of All Out Financial Planning, a boutique financial planning practice licensed by ABC Financial Solutions Pty Ltd (AFSL 222222).
• Product disclosure statements: If you reference a PDS or other lengthy hard-copy product document in your SOA, you do not need to physically provide that document with your SOA.
• Authorisation: You are authorised to provide advice on all areas on which the clients have requested advice. Marks will be deducted if you purposely restrict your authorisation in response to an assignment task.
• Refer to the ‘Criteria-based Marking Guide’ for guidelines on what is expected for each task.
• The ‘General assessment information’ section in KapLearn contains information about format and presentation, word limits, citations and referencing, collusion, plagiarism and other policies, useful resources, submitting your assignment and accessing your results.
• Your own work and referencing: Answers are to be in your own words. Reference and cite all your sources (within the text of your answer) when quoting or using material from external sources. Include a reference list at the end of your assignment. Refer to the ‘Referencing and Citations Guide’ available from the ‘Library Learning Hub’ in KapLearn for further information on referencing.
• Indicative weightings are noted beside each question. Use these weightings to assist you with your allocation of time and resources. The weightings indicate the relative importance of each task.
• Requests for special consideration: Please do not apply for special consideration or information pertaining to special consideration by writing a request in the body of the assignment as it will not be considered by the assessor Refer to the ‘Special consideration’ section of the Assessment Policy on Kaplan’s website for more information.
• Use the Discussion Forum in KapLearn to ask questions and share ideas.
Mark allocation grid
Note: Marks will be awarded based on the areas on this grid.
Mark allocation Max. marks
1. Research and referencing 5 marks
2. Compliance 5 marks
3. Executive summary/summary of recommendations 10 marks
4. Present position/information about client 5 marks
5. Financial objectives 5 marks
6. Assumptions 4 marks
7. Risk profile and asset allocation 6 marks
8. Plan thought through and meets goals 5 marks
9. Quality of advice and recommendations 40 marks
10. Ongoing service and review 5 marks
11. Overall structure and presentation of SOA 10 marks
Total marks 100 marks
Criteria-based Marking Guide
The Criteria-based Marking Guide is designed to assist students to understand what is expected of them in each question and to let them know how their performance will be judged. It provides advice about the criteria used in the marking of the question and what discriminates between an excellent, satisfactory and unsatisfactory answer.
Excellent Satisfactory Unsatisfactory
1. Research and referencing • clear and appropriate assignment layout and structure
• clear evidence of independent research and analysis incorporated throughout assignment
• appropriate use of referencing
• accurate use of Harvard referencing style
• comprehensive reference list provided as an appendix • adequate assignment layout and structure
• some evidence of independent research and analysis
• appropriate use of referencing
• use of Harvard referencing style
• reference list provided as an appendix • poor assignment layout and/or structure
• assignment is significantly under or over the word limit
• no demonstrated independent research or analysis
• no use of references
• referencing does not use Harvard referencing style
• no or inadequate reference list provided
(Range: 5 marks) (Range: 4–5 marks) (Range: 2.5–3.5 marks) (Range: 0–2 marks)
2. Compliance • compliant, clear presentation and appropriate and clear wording to reflect all essential elements
• cover sheet includes full details of minimum requirements
• full distinct warnings and disclosures provided • compliant, appropriate wording to reflect all essential elements
• cover sheet includes adequate details of minimum requirements
• adequate warnings and disclosures provided • not compliant, incorrect details and insufficient/missing essential elements
• no cover sheet or it includes inadequate details of minimum requirements
• few or no clear warnings or disclosures provided
(Range: 5 marks) (Range: 4–5 marks) (Range: 2.5–3.5 marks) (Range: 0–2 marks)
3. Executive summary/
summary of recommendations • excellent and concise summary
• concise inclusion and coverage of essential elements pertinent to client SOA • adequate summary in length
• essential elements of client SOA covered • summary is wordy and not concise
• poorly covers essential elements pertinent to client SOA
(Range: 10 marks) (Range: 7.5–10 marks) (Range: 5–7 marks) (Range: 0–4.5 marks)
4. Present position/
information about client
5. Financial objectives
6. Assumptions • accurate, clear and complete description of client’s personal details and present position thoroughly based on most key valid elements
• clearly matched to client’s expectations
• clear, accurate and realistic identification of financial objectives thoroughly based on client’s financial position
• logical, specific and clearly justifiable assumptions clearly based on key elements • adequate description of client’s personal details and present position sufficiently based on many key valid elements
• adequately matched to client’s expectations
• adequate plausible identification of financial objectives adequately based on client’s financial position
• adequate and justifiable assumptions adequately based on key elements • invalid, unclear or incomplete description of client’s personal details and present position insufficiently based on key valid elements
• poorly matched to client’s expectations
• invalid or incomplete identification of financial objectives inadequately based on client’s financial position
• illogical, unclear assumptions with little or no basis on key elements
(Range: 14 marks) (Range: 10.5–14 marks) (Range: 7–10 marks) (Range: 0–6.5 marks)
7. Risk profile and asset allocation • logical advice on asset allocation which clearly aligns with client risk profile
• advice based on comparison of existing asset investment • adequate advice on asset allocation which adequately aligns with client risk profile
• advice adequately based on comparison of existing asset investment • poor advice on asset allocation with little or no alignment with client risk profile
• advice inadequately and insufficiently based on comparison of existing asset investment
(Range: 6 marks) (Range: 4.5–6 marks) (Range: 3–4 marks) (Range: 0–2.5 marks)
8. Plan thought through and meets goals • plan clearly meets client requests
• plan clearly addresses all goals and objectives or reasonably explains why not
• post-implementation analysis clearly connects to recommendations • plan clearly meets client requests
• plan mostly addresses all goals and objectives and/or offers some reasonable explanations why not
• post-implementation analysis mostly connects to recommendations • plan does not meet all client requests
• plan does not address all goals and objectives or reasonably explains why not
• post-implementation analysis does not or only partially connects to recommendations
(Range: 5 marks) (Range: 4.5–5 marks) (Range: 2.5–4 marks) (Range: 0–2 marks)
9. Quality of advice and recommendations • high level of quality advice provided specifically relevant to client questions within the SOA
• advice clearly and skilfully integrates specific information about client situation and consideration of key issues
• logical, strategic and thoroughly reasoned plan which clearly considers effects of recommendations
• plan clearly aligns with client goals • adequate quality advice provided which applies to client questions within the SOA
• advice adequately applies information about client situation and some consideration of key issues
• adequately reasoned plan which sufficiently considers effects of recommendations
• plan adequately aligns with client goals • poor advice provided with little or no relevance to client questions within the SOA
• advice has little or no application to information about client situation and/or consideration of key issues
• poorly thought through plan which inadequately considers effects of recommendations
• plan has little or no clear alignment with client goals
(Range: 40 marks) (Range: 30–40 marks) (Range: 20–29.5 marks) (Range: 0–19.5 marks)
10. Ongoing service and review • need and justification for service
• implementation schedule
• note about maintaining the SOA
• fees and costs disclosed fully
• authority to proceed
• appropriate warnings
(Range: 5 marks) Not applicable (Range: 0–5 marks) Not applicable
11. Overall SOA structure and presentation of SOA • SOA is logical, easy to follow and well structured, and would be understood and valued by the client
• essential sections (e.g. cover sheet, table of contents etc.) are included
• material within sections is clear and complete
• any tables or diagrams are clear and easy to understand
• any supporting material is essential to understanding the plan and referenced within the plan • SOA is reasonably well structured and would be useful to the client. Some aspects lacking clear communication.
• essential sections (e.g. cover sheet, table of contents etc.) are mostly included
• material within sections is mostly adequate and complete
• any tables or diagrams are clear and easy to understand with minor errors
• any supporting material is useful to understanding the plan and referenced within the plan • SOA is poorly structured and would be confusing to the client. Lacking in its communication of important issues.
• essential sections (e.g. cover sheet, table of contents etc.) are not included
• material within sections is inadequate and incomplete
• any tables or diagrams are incomplete, unclear and confusing
• any supporting material is incomplete, irrelevant or incorrect with little or no correct referencing
(Range: 10 marks) (Range: 7.5–10 marks) (Range: 5–7 marks) (Range: 0–4.5 marks)
Examples of the Harvard style for in-text and reference list citations are shown below. For further guidance on the recommended Harvard referencing style, refer to the ‘Referencing and Citations Guide’ available from the ‘Library Learning Hub’ in KapLearn. (5 marks)
Examples of in-text citations:
One author/authoring body:
• As defined by Environment Australia (2003).
Authoring body with a long name:
• The Australian Securities and Investments Commission prepared the guidelines in 2002 (ASIC 2003).
Two or three authors/authoring bodies:
• Derivative transactions are not well developed in China (Collier & Masters 2003).
Note, however, that if the authors’ names are incorporated in the text, ‘and’ is used instead of ‘&’: Collier and Masters (2003) state that derivative transactions are not well developed in China.
More than three authors/authoring bodies
• Bonds with lower coupons have greater interest rate risk, as the value fluctuates more with interest rate changes (Ross et al. 2014, p. 167).
Note: The names of all the authors or authoring bodies should, however, be provided in the reference list.
No author/authoring body:
• According to the Australian Master Tax Guide (2004, p. 1116) a ‘project amount’ consists of two types of expenditure.
Personal communication (conversation/interview, telephone call, fax, email):
• Mr F Boyle (Australian Stock Exchange) stated on 31 May 2004 that …
Note: Personal communications are only cited within the text — they are not listed in the reference list.
A direct quotation from a text or article must also include the page references. For example:
‘After its initial heyday some 30 years ago, Monte Carlo simulation lost favour due to the high cost of computing power and the added difficulty of producing meaningful probability distributions for the individual project parameters’ (Rudenno 1998, p. 125).
Examples of reference list citations:
Australian Securities and Investments Commission (ASIC) 2011, Report REP 230 ‘Financial literacy and behavioural change’, ASIC, 15 March, viewed 13 January 2018, http://asic.gov.au/regulatory-resources/find-a-document/reports/rep-230-financial-literacy-and-behavioural-change .
Bruhn, A & Miller, M 2014, ‘Lessons about best interests duty’, Australasian Accounting, Business and Finance Journal, vol. 8, no. 4, pp. 23–44, viewed 13 January 2018, http://ro.uow.edu.au/aabfj/vol8/iss4/3 .
Brunnermeier, MK & Pedersen, LH 2004, Predatory trading, working paper no. W10755,
National Bureau of Economic Research, September.
Damodaran, A 2013, The dark side of valuation: India business forum, online video, 5 June,
viewed 13 January 2018, http://www.youtube.com/watch?v=-lL5qj_h1RE .
Koller, T, Goedhart, M & Wessels, D 2010, Valuation: measuring and managing the value of companies, 5th edn, John Wiley & Sons, New York.
MacMillan, D 2008, ‘Issue: retiring employees, lost knowledge’, BloombergBusinessweek, 20 August, viewed 13 January 2018, http://www.businessweek.com/stories/2008-08-20/issue-retiring-employees-lost-knowledgebusinessweek-business-news-stock-market-and-financial-advice .
Metals Australia 2014, Drill program to commence at Mile 72 Uranium, Namibia, ASX announcement, Metals Australia Ltd, 2 May, viewed 13 January 2018, http://www.asx.com.au/asxpdf/20140502/pdf/42pd9q44d86cm0.pdf .
Molineaux, J 2013, ‘Enabling organizational cultural change using systematic strategic human resource management: a longitudinal case study’, The International Journal of Human Resource Management, vol. 24, no. 8, pp. 1588–1612, viewed 13 January 2018, EBSCO Business Source Corporate Plus database.
Muellbauer, J 2012, ‘When is a housing market overheated enough to threaten stability’, Proceedings of the Property Markets and Financial Stability Conference, Reserve Bank of Australia and the Bank for International Settlements, Sydney, 20–21 August, pp. 73–103, viewed 13 January 2018, http://www.rba.gov.au/publications/confs/2012/index.html .
Rosenzweig, P 2013, ‘What makes strategic decisions different?’ Harvard Business Review, vol. 91, no. 11, November, pp. 88–93.
Rudenno, V 2012, ‘Resource project considerations’, The mining valuation handbook: mining and energy valuation for investors and management, 4th edn, John Wiley & Sons, Milton, Qld, pp. 67–96.
Thompson, J & Howman-Giles, L 2014, ‘Quantification of loss and damages in commercial disputes’, paper presented at the Business Valuation and Forensic Accounting Conference, Sydney, 29 October.
Corporations Act 2001 (Cth).
Corporations Amendment (Simple Corporate Bonds and Other Measures) Bill (No. 1) 2013 (Cth).
Case study: Graham and Anna Sutton
You are Jess Craig, senior financial planner and principal of All Out Financial Planning, a boutique financial planning practice licensed by ABC Financial Solutions Pty Ltd (AFSL 222222).
You first met Graham and Anna Sutton two months ago, when they were referred to you by an existing client. At that meeting you completed a data collection form and the clients provided you with copies of the following:
• current superannuation statement for both partners
• tax return for the previous financial year (2016/17) for each of them
• bank statement of loans and savings.
The clients have requested that you prepare a statement of advice (SOA) which addresses their goals and objectives and each of the questions they have raised as outlined in the following ‘Scope of advice’.
They have confirmed that the following information collected through a comprehensive fact find is accurate and still relevant.
Family name Sutton Sutton
Given name Graham Anna
Marital status Married
Home address 1 White Ave, Wollongong NSW 2550
Contact number 0416 000 001 0416 000 002
Current age 53 51
Health Good Good
Smoker Stopped smoking 18 months ago No
Expected retirement age 62 When Graham retires
Name Sam Jodie
Age 15 13
Remarks Still at school Still at school Once the children have completed their schooling Graham and Anna will support them, if needed, up to $10,000 per year each, up to age 24
Graham Current position as a senior mining engineer at BlueScope Steel, Wollongong, NSW, finishing in two weeks time.
Commences new position as site engineer at Pilbara Port Corporation, WA in two months time.
Anna Home duties at the moment but has accepted a position as a personal assistant to the training and development manager at All Brains Inc., Perth, commencing in three months time
Graham and Anna have been married for over 25 years. Graham has always been the main income earner as Anna willingly left her secretarial job many years ago to be the primary carer for their children.
Graham has been working as an engineer at BlueScope Steel for the last 26 years and has recently been offered a voluntary redundancy as part of a major restructure. His total redundancy benefit will be $175,000 after tax.
Fortunately, he was offered an ongoing contract as site engineer for Pilbara Port Corporation in Western Australia, with the same total package that he is on now ($195,000 plus superannuation of 9.5%), which he has accepted. The family will soon move to Perth and Graham will start his new role in about two months time.
Anna is looking forward to returning to the workforce and has found a part-time role in Perth as personal assistant to the training and development manager at All Brains Inc. She confirmed she will start her new job in about three months time and will earn $52,000 p.a. plus superannuation of 9.5%.
Graham and Anna plan to rent initially, at an estimated cost of $650 per week. They have approached an agent to purchase a property in Perth as they would prefer to own a property rather than rent.
Graham will fly-in fly-out (FIFO) to the Pilbara region. He is required to work for 10 days and then have six days off. The company will bear all his flying and living expenses in the Pilbara region.
The family home in Wollongong will be rented out at an expected gross rental of $600 per week.
Attitude to investing — risk profile
Following the completion of a comprehensive risk tolerance questionnaire and subsequent discussions with you, Graham and Anna have agreed with your conclusion that Graham is a ‘growth’ profile investor and Anna a ‘balanced’ profile investor.
Assets and liabilities
Graham Anna Joint Loan
St. George Bank online a/c $150,000
St. George savings a/c $8,000
Colonial First State Index Australian Share fund $31,000
BlueScope Steel superannuation fund (balanced profile) $370,000
CareSuper Industry Fund – conservative balanced option $43,000
Industrial property — Brisbane $445,000 $340,000
Investment property — Gold coast: Unit 1 $155,000 $135,000
Investment property — Gold coast: Unit 2 $245,000 $205,000
Wollongong — family home $685,000 $217,000
Home contents (insured value) $65,000
Estimated annual gross income details
Gross salary income $195,000 $52,000
Gross rental income** $53,400 $15,600
Interest income^ $2,500 $2,500
Managed fund income## $1,550
Total $250,900 $71,650
** Rental income of 4 × properties including Wollongong home.
^ Interest income from online savings account.
## 5% income excluding fully franked credits.
Annual expenses — joint
Annual rent $33,800 Expected rent in Perth (annualised)
Annual living $42,000
Deductible outgoings (i.e. interest) $44,000 4 ? rental properties including family home to be rented (interest-only repayments)
Children’s education $20,000
Life insurance (held outside super) $5,200
Motor vehicle costs $3,000
Graham has advised that the after-tax $175,000 redundancy payment will be added to the joint online savings account as above when he finishes.
Graham’s superannuation is with the BlueScope Steel Employer Fund. Its current value is $370,000 (tax free component is $22,000 and taxed component is $348,000).
Anna has a smaller superannuation balance of $43,000 in CareSuper Industry Fund — conservative balanced option (all taxed component). These benefits were rolled over to CareSuper when she gave up work. She has not made any further contributions.
The investment properties were purchased over an 18-month period in 2011/12. Both residential investment units on the Gold Coast are now valued below their original purchase price including costs. Original purchase price plus costs of the properties are as follows:
• Gold Coast: Unit 1 $159,000
• Gold Coast: Unit 2 $268,000
• Brisbane industrial property: $385,000
• Wollongong family home: $310,000.
Graham has read many books on building wealth through property investments and has attended a few investment seminars which have recommended negative gearing into property. He was told his property investments could double in 10–15 years, but he is very concerned now that both his Gold Coast units are valued below their purchase price. He is uncertain about what to do with these properties, though he finds that overall, after negative gearing is calculated, he gets a tax advantage.
Graham said he is interested in exploring the establishment of a self-managed superannuation fund (SMSF) as he has read you can borrow through an SMSF to buy property.
Graham’s and Anna’s insurances
Graham and Anna have clearly said that although they will require a review of their life insurance requirements, they do not want you to address this area in your SOA. They want you to address this separately at a later time.
However, they do want you to address some preliminary questions they have relating to the ownership and workings of life insurance policies.
Their respective superannuation statements show that Graham and Anna have basic life and total and permanent disability (TPD) cover. They have said they both hold other life insurance policies outside of the policies in their superannuation funds.
Both Graham and Anna have simple wills which were drawn up when they bought the family home in Wollongong 15 years ago. In it, they leave everything in individual names to each other. They do not have powers of attorney, nor have they completed beneficiary nomination elections with their respective superannuation funds.
Graham and Anna’s retirement plans
Graham plans to work for at least nine years and hopefully build enough wealth to retire at the end of that time. Anna plans to retire at the same time as Graham.
When they retire they have estimated, given no debt, they will need $65,000 per year in today’s dollars, excluding major holidays, which they plan to take every second year at a cost of $15,000 in today’s dollars. Their wish at this stage is to retire in Wollongong or near the south coast of New South Wales.
Anna’s mother Marie — aged care considerations
Graham and Anna also mentioned that Anna’s mother, Marie Francis, age 78, who is living in their granny flat (non homeowner) in Wollongong has, as a result of illness, been recently assessed by an aged care team who has granted approval for her to move into an aged care facility.
Marie’s only investment is $380,000 in cash and term deposits with her bank. She receives a part age pension. Graham, Anna and Marie have selected a church-operated facility in Wollongong which Marie feels comfortable with. It has a published price for a refundable accommodation deposit of $240,000 (which she will pay in full upon entry using her cash/term deposit funds). They believe that she can live comfortably on an income of $22,000 per year.
Anna’s sister, who lives near Wollongong, will be able to provide support while Graham and Anna move to Perth.
Assignment tasks (95 marks)
Scope of advice
Your task is to:
1. Examine the clients’ stated goals and objectives for each of the following questions and issues they have raised and, after analysis, consider appropriate responses.
The questions and issues raised by the clients are important in the development of appropriate strategies you believe the clients should be considering. Those questions to which the clients require a specific response should be addressed in your SOA. All goals, issues and directions raised by the clients form the agreed scope of your advice to the Suttons.
2. Complete an SOA that incorporates, in a coordinated and communicative way, the strategies the clients should be adopting and suitable responses to each of the questions the clients want you to address. Your SOA should also conform to the content and structure of an SOA and its component parts as described in Topic 8 and the sample SOA.
The following questions and issues raised by Graham and Anna are designed as prompts to help you consider the key issues. A number of assumptions are required to be determined. These assumptions should be incorporated into your responses and the SOA.
• When they retire when Graham reaches age 62, they have estimated they will require $65,000 per year in today’s dollars, excluding the cost of holidays every second year estimated at $15,000. They want your advice as to whether this is realistic and achievable, and what strategies they should be undertaking now to achieve this important financial goal, and why.
They have noticed that their superannuation funds offer retirement income streams in the form of account-based pensions. They would like to know how they work and whether they are something to consider in retirement.
In addressing these key retirement issues, the Suttons have also raised the following related questions and issues which they want you to address in your written advice:
• Should they be looking to establish an SMSF and what are the pros and cons of doing so? How could an SMSF assist them in accumulating wealth for their retirement, particularly if they wanted to purchase more property? What can an SMSF do that their current funds cannot?
• What is your view of them continuing to invest in residential property, coupled with negative gearing, to build wealth for retirement? Additionally, what options should they be considering with their residential investment properties given their poor performance?
What are the pros and cons of purchasing a Perth property to live in compared to renting? Do you have a view as to what they should do?
Graham has heard that there would be no capital gains tax if he rents his family home for a short period and he would like you to explain the current rules about this.
• Graham and Anna have never heard of superannuation beneficiary nominations and have not nominated any beneficiaries to their superannuation. What are they and what should they do about them, if anything?
• Graham has requested you to advise him on a suitable superannuation fund which can accept his rollover benefits, employer and voluntary contributions. He also wants to know what he should do with his redundancy package.
• Anna wishes to build her superannuation for retirement after hearing about the importance of saving for retirement on the local radio. When she starts her new job, she would like to invest more in superannuation and would like you to advise her on how much she should contribute. Should she continue to use CareSuper as her principal superannuation fund?
• In regard to Graham’s and Anna’s life insurance arrangements, although they wish to address precise strategies in this area separately, as they have policies both inside and outside superannuation, what are the issues they need to be aware of with each option? Is it more advantageous to incorporate all the policies they need through their superannuation funds?
Marie’s aged care requirements
• Graham and Anna also want your advice on aged care and Marie’s cash flow when she moves to the aged care facility. They would like to know how the fee would be calculated, the implications for her age pension and how she should fund the refundable accommodation deposit. They also want to know approximately how much age pension Marie will get once she enters the facility.
Note: You are required to address all the questions and issues described above. Clarity and conciseness in the articulation of your responses are important, with any explanations required to be sufficient for the clients to understand. Marks are awarded for assignment research and referencing.
Assignment research and referencing (5 marks)
You are required to research beyond the subject notes in answering the questions in this assignment. Reference and cite all your sources when quoting or using material from external sources. Include a reference list at the end of your assignment.
You are required to:
• use an appropriate presentation and format for your assignment
• demonstrate independent research and analysis
• demonstrate appropriate use of relevant references
• follow the Harvard referencing style as recommended in the ‘Referencing and Citations Guide’ available from the ‘Library Learning Hub’ in KapLearn
• include a reference list at the end of your assignment following the recommended referencing style
• adhere to the assignment word limit.
Insert your answers to the case study below this line
End of answers to case study
END OF ASSIGNMENT