Recent Question/Assignment

Summative Assessments
The summative assessments are the major activities designed to assess your skills, knowledge and performance, as required to show competency in this unit. These activities should be completed after finishing the Learner Guide. You should complete these as stated below and as instructed by your trainer/assessor.
Skills, knowledge and performance may be termed as:
? Skills – skill requirements, required skills, essential skills, foundation skills
? Knowledge – knowledge requirements, required knowledge, essential knowledge, knowledge evidence
? Performance – evidence requirements, critical aspects of assessment, performance evidence.
Section A: Skills Activity
The Skills Activity is designed to be a series of demonstrative tasks that should be assessed by observation (by the assessor or third party, depending on the circumstances).
It will demonstrate all of the skills required for this unit of competency – your assessor will provide further instructions to you, if necessary.
Section B: Knowledge Activity (Q & A)
The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series of questions to confirm your competency for all of the required knowledge in the unit of competency.
Section C: Performance Activity
The Performance Activity is designed to be a practical activity performed either in the workplace or a simulated environment. You should demonstrate the required practical tasks for the unit of competency and be observed by the assessor and/or third party, as applicable to the situation. If the third party is required to observe you, you will need to make the required arrangements with them.
If necessary for the activities, you should attach completed written answers, portfolios or any evidence of competency to this workbook.

Section A: Skills Activity
Objective: To provide you with an opportunity to show you have the required skills for this unit.
This activity will enable you to demonstrate the following skills:
? Learning
? Reading
? Writing
? Oral Communication
? Numeracy
? Navigate the world of work
? Interact with others
? Get the work done.
Answer the activity in as much detail as possible, considering your organisational requirements.
1. This skills-based activity will require you to undertake one-on-one coaching with an employee who hasn’t been meeting organisational performance expectations. You should use language and structure to explain expected standards of performance. It will be necessary to set appropriate tasks and monitor the employee to ensure that they are adhering to organisational policies and procedures.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
2. This skills based activity will require you to create a performance improvement plan for an employee within your organisation. It will be necessary to gather, interpret and analyse relevant text in organisational documents relating to the employee. You will also need to ensure that the improvement plan is written in accordance with organisational expectations.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
3. This skills based activity will require you to perform a risk analysis in accordance with the organisational risk management plan and legal requirements. You should consider different aspects of risk related to the work that is allocated to team members. It will be necessary to extract and evaluate mathematical information embedded in a range of tasks and text relating to the risk analysis. You should gauge the levels of risk and suggest possible means of risk minimisation.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
Section B: Knowledge Activity (Q & A)
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
? Outline relevant legislative and regulatory requirements
? Outline relevant awards and certified agreements
? Explain performance measurement systems utilised within the organisation
? Explain unlawful dismissal rules and due process
? Describe staff development options and information.
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. What do the 10 standards of the Australian Fair Work Act of 2009 relate to?
2. Can you identify three terms that are specified within the fair work act or certified (enterprise) agreement which applies to your business?
3. Can you provide five examples of key performance indicators which relate to your organisation?
4. Can you identify five potential reasons for unfair dismissal?
5. Can you identify three staff development options which may be considered for the purpose of achieving performance standards?

Section C: Performance Activity
Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.
This activity will enable you to demonstrate the following performance evidence:
? Consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators
? Develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements
? Monitor, evaluate and provide feedback on performance and provide coaching or training, as needed
? Reinforce excellence in performance through recognition and continuous feedback
? Seek assistance from human resources specialists where appropriate
? Keep records and documentation in accordance with the organisational performance management system
Answer the activity in as much detail as possible, considering your organisational requirements.
1. This practical activity will require you to consult relevant stakeholders in order to identify work requirements, performance standards and agreed performance indicators for a specific group of employees within your organisation. You should use the gathered information to develop work plans and allocate work for the achievement of desirable workplace outcomes.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
2. This ongoing practical activity will require you to monitor, evaluate, and provide feedback based upon employee performance and established work plans. You should measure the employee’s performance against agreed work requirements, standards and indicators. The findings of your evaluation and assessment should be documented in accordance with the organisational performance management system. You should also seek the assistance of human resource specialists for improvement in accordance with organisational expectations.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.

Workplace Documentation – for learner
Workplace documents checklist
To demonstrate and support workplace knowledge, workplace documents can be submitted to the assessor or third party. Indicate in the table below the documents that have been provided. Please refer to your trainer/assessor if clarification is required or if you have any further questions on what you are able to provide or use.
Document name/description Document attached
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
For RTO use only
Have originals or digital copies been supplied for the workplace documents? Yes No (Please circle)
If not originals, have the originals been validated or checked? Yes No (Please circle)
Learner’s signature
Assessor’s signature

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