Summative Assessments
The summative assessments are the major activities designed to assess your skills, knowledge and performance, as required to show competency in this unit. These activities should be completed after finishing the Learner Guide. You should complete these as stated below and as instructed by your trainer/assessor.
Skills, knowledge and performance may be termed as:
? Skills – skill requirements, required skills, essential skills, foundation skills
? Knowledge – knowledge requirements, required knowledge, essential knowledge, knowledge evidence
? Performance – evidence requirements, critical aspects of assessment, performance evidence.
Section A: Skills Activity
The Skills Activity is designed to be a series of demonstrative tasks that should be assessed by observation (by the assessor or third party, depending on the circumstances).
It will demonstrate all of the skills required for this unit of competency – your assessor will provide further instructions to you, if necessary.
Section B: Knowledge Activity (Q & A)
The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series of questions to confirm your competency for all of the required knowledge in the unit of competency.
Section C: Performance Activity
The Performance Activity is designed to be a practical activity performed either in the workplace or a simulated environment. You should demonstrate the required practical tasks for the unit of competency and be observed by the assessor and/or third party, as applicable to the situation. If the third party is required to observe you, you will need to make the required arrangements with them.
If necessary for the activities, you should attach completed written answers, portfolios or any evidence of competency to this workbook.

Section A: Skills Activity
Objective: To provide you with an opportunity to show you have the required skills for this unit.
A signed observation by either an approved third party or the assessor will need to be included in this activity as proof of completion.
This activity will enable you to demonstrate the following skills:
? Learning
? Reading
? Writing
? Oral Communication
? Navigate the world of work
? Interact with others
? Get the work done.
Answer the activity in as much detail as possible, considering your organisational requirements.
1. Within your workplace environment, develop strategies to develop learning plans for a range of employees with a diversity of learning needs. Consider the skills and knowledge required by employees and the learning opportunities required to meet their needs.
2. Review a range of information regarding current performance levels, including written information, to determine how learning opportunities can be applied to the workforce.
3. Use information from a range of sources to develop and document learning plans for at least two employees. Ensure that these are produced using technical and organisational vocabulary.
4. Within your workplace environment, hold a meeting to establish the learning needs of a team or department. This should involve:
? Presenting information using appropriate language and features
? Using questioning and listening techniques to identify learning needs and obtain feedback
? Playing an active role in facilitating effective group interaction
? Applying a range of communication strategies to encourage others to share their knowledge and skills and reflect on the effectiveness of the interaction.
5. Within 300 words, explain a situation where you have had to recognise and respond to both explicit and implicit organisational procedures and protocols and legislative/regulatory requirements.
6. Use a range of strategies to monitor individual and team performance following the implementation of learning opportunities. Identify and necessary changes to learning provision and negotiate these with the learning supervisor.

Section B: Knowledge Activity (Q & A)
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
? Explain how management of relationships can achieve a learning environment
? Identify principles and techniques involved in the management and organisation of:
o adult learning
o coaching and mentoring
o consultation and communication
o improvement strategies
o leadership
o learning environment and learning culture
o monitoring and reviewing workplace learning
o problem identification and resolution
o record keeping and management methods
o structured learning
o work based learning.
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. In approximately 200 words, outline the benefits of encouraging a learning culture with the work team.
2. Identify the key principles and techniques involved in the management and organisation of the following:
? Adult learning
? Coaching and mentoring
? Consultation and communication
? Improvement strategies
? Leadership
? Learning environment and learning culture
? Monitoring and reviewing workplace learning
? Problem identification and resolution
? Record keeping and management methods
? Structured learning
? Work-based learning.

Section C: Performance Activity
Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.
A signed observation by either an approved third party or the assessor will need to be included in this activity as proof of completion.
This activity will enable you to demonstrate the following performance evidence:
? Collaboratively review performance development needs of individuals and teams
? Plan professional development for individuals and teams that enhances organisational performance
? Develop and implement learning plans
? Liaise with training and development specialists
? Recognise workplace achievement by giving feedback, recognition and rewards
? Monitor and improve workplace learning
? Record and report workplace learning outcomes.
Answer the activity in as much detail as possible, considering your organisational requirements.
1. Working with line managers and employees, review the performance development needs of individuals and teams within the organisation.
2. Based on the identified development needs, plan professional development for individuals and teams to enhance organisational performance.
3. Within your workplace environment, develop and implement learning plans for teams and employees with varying development needs.
4. Select the appropriate development specialists to carry out the learning activities and liaise with them to make all necessary arrangements.
5. During or following the completion of workplace learning, recognise the achievement of others by providing feedback, recognition and rewards where necessary.
6. Monitor workplace learning activities and make and improvements where it is needed.
7. Record and report workplace learning outcomes according to the organisation’s systems and procedures.
Workplace Documentation – for learner
Workplace documents checklist
To demonstrate and support workplace knowledge, workplace documents can be submitted to the assessor or third party. Indicate in the table below the documents that have been provided. Please refer to your trainer/assessor if clarification is required or if you have any further questions on what you are able to provide or use.
Document name/description Document attached
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
Yes No (Please circle)
For RTO use only
Have originals or digital copies been supplied for the workplace documents? Yes No (Please circle)
If not originals, have the originals been validated or checked? Yes No (Please circle)
Learner’s signature
Assessor’s signature