Section A: Skills activity
Objective: To provide you with an opportunity to show you have the required skills for this unit.
This activity will enable you to demonstrate the following skills:
? Reading
? Writing
? Oral Communications
? Numeracy
? Navigate the world of work
? Interact with others
? Get the work done
Answer the activity in as much detail as possible, considering your organisational requirements.
1. Using an information source provided by your assessor, identify information that would help to support a resource proposal.
2. Write an email or letter to the management of an organisation highlighting the need for resources in Question 1.
3. Role play a discussion with another learner playing an employee in which you explain an upcoming change in the workplace.
4. Using mathematical information that is appropriate to your workplace, calculate how many of a given resource is required.
5. Role play consulting a health and safety specialist about changes to organisation policy.
6. Role play a telephone call with a colleague in which you give directions for the implementation of an operational plan.
7. Plan a timetable for aspects of the operational plan.

Section B: Knowledge activity (Q & A)
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
? Describe models and methods for operational plans
? Explain the role of an operational plan in achieving the organisation’s objectives
? Explain budgeting processes
? List alternative approaches to developing key performance indicators to meet business objectives
? Outline the legislative and regulatory context relevant to the operational plan of the organisation
? Outline the organisation’s policies, practices and procedures that directly relate to the operational plan.
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. Describe how you would create an operational plan.
2. Explain the role of an operational plan in achieving the organisation’s objectives.
3. Explain what you should take into consideration during the budgeting processes?
4. How can you develop key performance indicators to meet business objectives?
5. What legislation or regulation will directly affect the operational plan in your organisation?
6. Give examples of your organisation’s policies, practices and procedures that directly relate to the operational plan.

Section C: Performance activity
Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.
This activity will enable you to demonstrate the following performance evidence:
? Develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:
o resource requirements
o key performance indicators
o monitoring processes
o contingency plans
? Communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
? Develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including:
o recruiting, inducting and developing personnel
o acquiring physical resources and services
o protecting intellectual property
o making variations to the plan
o monitoring and documenting performance.
Answer the activity in as much detail as possible, considering your organisational requirements.
1. Develop and implement an operational plan using a variety of information sources.
Ensure that you:
? Plan adequate resource allocation
? Choose relevant key performance indicators
? Put in place performance monitoring processes
? Develop relevant contingency plans.
2. Communicate effectively with relevant stakeholders during the development and implementation of the plan.
Ensure that you:
? Provide supporting information (e.g. specialist information, data)
? Seek approvals for plan where necessary
? Identify variations and negotiate for them
? Engage work teams.
3. Develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures.
Ensure that you consider:
? Recruiting, inducting and developing personnel
? Acquiring physical resources and services
? Protecting intellectual property
? Making variations to the plan
? Monitoring and documenting performance.