Recent Question/Assignment
PART A Minimum of 500 words
You will be observed demonstrating how you identify customer requirements and provide effective service to 4 different customers as listed in the table below. Input the customer profile-details, and what is the service provided.
Instance 1: Date Duration from…to.. Task to be completed
What will be observed?
Customer service to 1 internal customer
Customer profile- details:
What is the service provided:
Instance 2: Customer service to 1 internal customer
Customer profile- details:
What is the service provided:
Instance 3: Customer service to 1 internal customer
Customer profile- details:
What is the service provided:
Instance 4: Customer service to 1 internal customer
Customer profile- details:
What is the service provided:
Part B
You will be observed demonstrating how you respond to 3 different customer complaints according to organizational policies and procedures. (external)
Instance Date Duration from.. to… Task to be completed what will be observed?
Instance 1: Responding to a customer complaint
Customer profile-details:
Customer complaint nature:
Instance 2: Responding to a customer complaint
Customer profile-details:
Customer complaint nature:
Instance 3: Responding to a customer complaint
Customer profile-details:
Customer complaint nature:
You will be observed demonstrating how you identify customer requirements and provide effective service to 4 different customers as listed in the table below. Input the customer profile-details, and what is the service provided.
Instance 1: Date Duration from…to.. Task to be completed
What will be observed?
Customer service to 1 internal customer
Customer profile- details:
What is the service provided:
Instance 2: Customer service to 1 internal customer
Customer profile- details:
What is the service provided:
Instance 3: Customer service to 1 internal customer
Customer profile- details:
What is the service provided:
Instance 4: Customer service to 1 internal customer
Customer profile- details:
What is the service provided:
Part B
You will be observed demonstrating how you respond to 3 different customer complaints according to organizational policies and procedures. (external)
Instance Date Duration from.. to… Task to be completed what will be observed?
Instance 1: Responding to a customer complaint
Customer profile-details:
Customer complaint nature:
Instance 2: Responding to a customer complaint
Customer profile-details:
Customer complaint nature:
Instance 3: Responding to a customer complaint
Customer profile-details:
Customer complaint nature:
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