Analyse and treat risk
Submission details
Candidate’s name Phone no.
Assessor’s name Phone no.
Assessment site
Assessment date/s Time/s
The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for details.
Performance objective
For this task you are to analyse the risks you identified in the simulated business scenario to assess the likelihood and consequence of risks, evaluate and prioritise risks, and determine options for treatment. You are also required to develop a risk management action plan for the treatment of risks and communicate it to relevant stakeholders.
Assessment description
For the MacVille Pty Ltd simulated business scenario provided, you are required to assume the role of Brisbane store Assistant Manager, Ash, who has just been promoted to be Manager of a new store. Ash has been tasked with conducting a risk management analysis of this new venture.
There are three stages to this project: (1) review, (2) analyse and plan, and (3) monitor. This project is divided into three assessment tasks as follows:
For this task, you are to use the information you gathered in Assessment Task 1, along with the simulated business information provided, to examine the likelihood and consequence of identified risks, prioritise the risks and determine options for treatment of each risk. Using this information you are required to develop a risk management action plan for implementing risk treatment, document the plan as required, and communicate the risk management plan to relevant parties.
Procedure
Part A
1. Review the MacVille simulated business scenario information and documentation provided in the Appendices of this task and in Assessment Task 1.
2. Develop a report for the CEO (your assessor) that includes the following:
a. For each risk (i.e. the four identified in the scenario for this task), assess the likelihood of the risk occurring.
b. For each risk, assess the consequence of the risk occurring.
c. Develop a risk matrix to assist in prioritising the treatment of the identified risks, including numerical values (e.g. risk matrix in the Student Workbook).
d. Once you have prioritised the risks, for each, outline at least two suitable options for treatment.
e. Include an explanation of the process you used to identify risks and assess likelihood, consequence and priority. Also include an explanation of why the options you have suggested for treating the risks are:
i. likely to be effective
ii. feasible for the organisation.
Note: Ensure your report is written in a style appropriate to your stakeholder audience, for example, using appropriate language and including appropriate illustrative material (such as checklists, diagrams or flow charts) and attachments to support your findings and process.
3. Develop an action plan (you may use the Risk Management Action Plan template provided in Appendix 3 of this task) for implementing risk treatment and attach it to your report.
4. Communicate your analysis to the Board of Directors by submitting your risk analysis report, along with your risk management plan, to the CEO (your assessor) for internal distribution.
Part B
1. Implement your risk management treatment of one key risk, such as decreased brand recognition, in accordance with the requirements provided to you by the CEO (your assessor). You will need to discuss and agree with your assessor how to provide evidence of your implementation.
2. Submit the required documents for assessment as per the specifications below. Be sure to keep a copy for your records.
Specifications
You must:
? submit a risk analysis report, including a risk matrix
? submit a completed risk management action plan
? implement one risk treatment and submit evidence as agreed with your assessor.
Your assessor will be looking for evidence of:
? reading skills to gather, review, interpret and analyse text-based business information from a range of sources in order to evaluate risk
? written skills to organise and deliver information to effectively communicate risk management analysis and plan to a range of stakeholders
? numeracy skills to interpret mathematical data when reviewing and analysing scenario business information and evaluating risks and treatment options
? ability to work independently to evaluate risks and make decisions about treatment options
? ability to interact with others using appropriate conventions when communicating to, and consulting with, stakeholders
? ability to sequence and schedule activities and manage communication
? ability to analyse relevant information to identify and evaluate treatment options
? ability to use familiar digital technology to access information, document findings and communicate them to stakeholders.
Adjustment for distance-based learners
? No variation of the task is required.
? A follow-up interview may be required (at the discretion of the assessor).
? Documentation can be submitted electronically or posted in the mail.
Appendix 1: Scenario – MacVille Pty Ltd simulated business
Background
The MacVille Board has reviewed the previous report you developed, and has requested further information for four of the identified risks, including options for reducing the risk levels. These risks are as follows:
? Banking risk – theft of cash left on premises.
? Manager’s travel risk – physical injury.
? By-law compliance risk – reputation/brand loss and fines
? Loss of brand recognition risk – brand non-compliance of staff not wearing the MacVille uniform, or altering MacVille processes and service expectations.
Timelines to consider are based on risk priority levels and include the following:
? Pre-settlement – date of legal transfer of the business.
? Opening week – first week of company operations.
? Within three months – after the opening week.
? Within six months – after the opening week.
Responsibilities for actions include the following.
? Financial, insurance and banking issues – Financial Controller.
? Legal issues – Goldsmith Partners.
? Expenditure $5,000 – MacVille Board of Directors.
? New policy – CEO with MacVille Board of Directors.
? On-site management, training – Store Manager.
? Changes to MacVille Café Queensland operations – CEO.
? External audits – CEO with MacVille Board of Directors.
Develop a report for the Board of Directors that examines these risks and describes ways that each can be treated, and forward a copy of your report to the CEO to table at the next Board meeting.
Appendix 2: Revised notes from previous meetings
Site visit – New Toowoomba store (the existing Hurley’s Café)
Meeting with James Mansfield
You revise your notes from the meeting with James Mansfield and identify the following points.
? In the context of MacVille’s investment here, $4,000 would be considered to be of minor consequence if it were burgled from the closed premises overnight.
? One or two of the staff at Hurley’s pride themselves on being on-trend and welldressed; they are going to struggle with being required to wear a MacVille uniform. It will be difficult to make them comply with the uniform requirement. The rest of the staff are generally very responsive to employment requirements. The consequence of initial non-compliance would be minor.
Meeting with Ron Langford
You revise your notes from the meeting with Ron Langford and identify the following points.
? He also said that the Toowoomba Council water patrols meant that it is likely that stores not complying with the by-law would be discovered.
Senior management team meeting
You go back over your notes compiled with the senior management team and note the following.
? Further feedback from Paula included that the water compliance risk was one where significant time and resources would be required and the Board would view it having moderate consequences for MacVille’s cafés in Queensland. She also indicated that while the Board views the risk of a serious accident unlikely, any potential risk that could result in the death of an employee would have a catastrophic consequence.
Brainstorming ideas
Looking at the hierarchy of control, the senior management team were able to give you some good brainstorming ideas to pursue. These include the following.
? Installing native plants to cut down water use.
? Making it a company policy to bank every day and eliminate the need to carry overnight.
? Install a teleconferencing system.
? Install a water tank and reduce dependence on council water.
? Change banks to the nearer one to avoid the long walk.
? Install dual-flush toilets.
? Insure overnight cash holdings.
? Finish management meetings at 3.00 pm.
? Introduce new processes on water use and conservation.
? Change assistant manager training times to the morning.
? Write new policy and procedures for water use in Toowoomba.
? Install a water-usage graph in the staff room.
? Give the manager an excusal letter allowing them to leave any meeting at no later than 3.00 pm every day.
? Replace the dishwasher with one that has a 5–6 star (WELS) rating.
? Have Goldsmith Partners apply for time to ‘make good’.
Appendix 3: Risk management action plan template
Risk Assess risk (score) Controls Monitoring Action priority (1–5) Timelines Responsible
Risk Assess risk (score) Controls Monitoring Action priority (1–5) Timelines Responsible
Risk Assess risk (score) Controls Monitoring Action priority (1–5) Timelines Responsible