Project 9 – Plan and conduct a RPL assessment
Project overview

You will be provided with a case study to use to plan and conduct an RPL assessment.
You are required to:
1. Plan the assessment
• Interview your candidate and determine the evidence to be provided.
Evidence of the following is essential:
preparation, delivery and evaluation of the effectiveness of at least two presentations related to the candidate's occupation or area of interest this can be submitted in DVD and written form
knowledge of the principles of effective communication should also be demonstrated.
2. Conduct the assessment
• Use the assessment tool to consider the evidence provided by the candidate.
• Map the evidence provided against the competency standard using the mapping matrix provided in the RPL Assessors tool.
3. Make a judgement
• Decide if the candidate has provided current, authentic, sufficient and valid evidence.
4. Provide feedback
• Provide written feedback to the candidate including any action plan if the candidate has been deemed ‘not yet competent’.
5. Record the assessment outcome,
• Once you have determined the outcome of the assessment record the assessment result on the RPL Assessment – Record of Outcomes Form.

RPL Candidate Case Study – part 1
You have been approached by a new candidate, Roy Keane, who is interested in completing the unit of competency BSBCMM401 Make a presentation, from the BSB Business Services Training Package.
Roy has been working full time as a Sales Manager in a retail fashion store.
After some discussion you establish that:
• Roy has considerable experience in creating and delivering presentations through his current workplace
• he may be able to supply you with the evidence required to prove his competency in this unit
You decide to conduct an RPL assessment for Roy and will send him with the RPL application form.
Step 1. Written Report
Consider the unit of competency that Roy is applying for (attached in the following pages) and outline the guidance you would give Roy in terms of what he should supply as evidence and how he should present his portfolio. Also discuss what else you would brief Roy on.
Guidance:
Analyse the unit of competency and ‘visualise’ how a competent person would perform in the workplace. Consider what sorts of documents Roy may be able to provide that would provide evidence that he is competent in this unit. Also consider any other methods you would use to assess Roy’s competence. Bullet point format is acceptable.
Documents for Roy to submit:

• Workplace
Other forms of evidence to be gathered:
• DVD of task being performed x 2
Brief to candidate to include:

BSBCMM401 Make a presentation
Elements and Performance Criteria
ELEMENT PERFORMANCE CRITERIA
1. Prepare a presentation 1.1. Plan and document presentation approach and intended outcomes
1.2. Choose presentation strategies, format and delivery methods that match the characteristics of the target audience, location, resources and personnel needed
1.3. Select presentation aids, materials and techniques that suit the format and purpose the presentation, and will enhance audience understanding of key of concepts and central ideas
1.4. Brief others involved in the presentation on their roles/responsibilities within the presentation
1.5. Select techniques to evaluate presentation effectiveness
2. Deliver a presentation 2.1. Explain and discuss desired outcomes of the presentation with the target audience
2.2. Use presentation aids, materials and examples to support target audience understanding of key concepts and central ideas
2.3. Monitor non-verbal and verbal communication of participants to promote attainment of presentation outcomes
2.4. Use persuasive communication techniques to secure audience interest
2.5. Provide opportunities for participants to seek clarification on central ideas and concepts, and adjust the presentation to meet participant needs and preferences
2.6. Summarise key concepts and ideas at strategic points to facilitate participant understanding
3. Review the presentation 3.1. Implement techniques to review the effectiveness of the presentation
3.2. Seek and discuss reactions to the presentation from participants or from key personnel involved in the presentation
3.3. Utilise feedback from the audience or from key personnel involved in the presentation to make changes to central ideas presented
Performance Evidence
Evidence of the ability to:
• prepare and deliver presentations related to occupation or area of interest which demonstrate the use of:
• effective presentation strategies and communication principles
• aids and materials to support the presentation
• select and implement methods to review the effectiveness of own presentation and document any changes which would improve future presentations.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
• identify information collection methods that will support review and feedback of presentations
• identify regulatory and organisational obligations and requirements relevant to presentations
• describe the principles of effective communication
• describe the range of presentation aids and materials available to support presentations.

Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance
Skill Performance
Criteria Description
Reading 1.1, 1.2, 1.3, 2.2 • Reviews and analyses documents to identify information relevant to a specific presentation
Writing 1.1, 3.3 • Develops material to convey ideas and information to target audience in an engaging way
Oral Communication 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.2 • Presents information using words and non-verbal features appropriate to the audience and context
• Uses listening and questioning techniques to gather information required to develop or modify presentations
• Interprets audience reactions and changes words or non-verbal features accordingly
Interact with others 1.4, 2.1, 2.2, 2.4, 2.5, 2.6, 3.2 • Selects and uses appropriate conventions and protocols to encourage interaction or to present information
• Demonstrates sophisticated control over oral, visual and written formats, drawing on a range of communication practices to achieve goals
• Recognises the need to alter personal communication style in response to the needs or expectations of others
Get the work done 1.1-1.5, 2.2, 2.5, 3.1-3.3 • Takes responsibility for planning, sequencing and prioritising tasks and own workload to achieve outcomes
• Uses feedback from others, analytical and lateral thinking to review current practices and develop new ideas
• Uses the main features and functions of digital tools to complete work tasks

RPL Candidate Case Study – part 2
Roy has returned his completed RPL application with his portfolio of evidence attached. His completed application is on the following pages.
Step 2. Conduct assessment and complete paperwork
1. Map the evidence provided (appendix 1) against the unit of competency by completing the RPL Evidence Mapping Matrix (appendix 2).
Guidance:
Consider each component of the unit of competency and record the document number(s) of the evidence that addresses that component. Don’t ‘stretch’ the evidence, if the component is not addressed by evidence, then leave blank. Use the ‘comments’ column to make any notes that you may need when making your final judgement. At this stage, don’t give weight to the evidence (ie. take each piece of evidence as being truthful), you will apply the weighting when considering the evidence overall.
2. Determine if the evidence meets the rules of evidence (valid, current, authentic and sufficient). Based on this, make your judgement on Roy’s competence and provide feedback to him. Record all of this on the Record of assessment (appendix 3).
Guidance:
Ensure that you have:
• checked the relevant boxes indicating if the evidence has met the rules of evidence
• highlighted or circled the assessment result (competent or not yet competent
• provide written feedback including any action plan if the candidate was deemed not yet competent.
3. Complete the Assessment Record of outcomes (appendix 4).
Guidance:
Ensure that you have:
• indicated the evidence that was supplied
• inserted the dates of the assessment outcomes
• include candidate’s name, your name and signed and dated the form.

Appendix 1 – Roy Keane’s RPL Application

RPL Process

Application & Interview
This is a conversation with the candidate to assess whether they have the evidence and experience for RPL. Once confirmed the candidate formally applies for RPL.
Evidence Preparation & Submission
The candidate is sent the RPL kit, which outlines the standards and evidence requirements for each unit claiming RPL
Evidence Review
The candidate submits the evidence in the structure and format requested. The assessor then assesses the evidence and makes a judgement on the submitted evidence based on the rules of evidence (Validity, Currency, Authenticity and Sufficiency).
The assessor may request further evidence requirements if the evidence supplied does not meet all components of the unit(s) of competency assessed against.
Questions & Practical
Based on the assessment of the evidence submitted, the assessor may require the candidate to answer some questions, or perform tasks which may satisfy the gaps in the evidence requirements.
Gap Training (Only If Required)
If there are identified gaps in the evidence submitted, and the candidate is unable to satisfy the requirements, Gap training may be suggested.
Once the Gap training has been completed by the candidate, and the candidate submits evidence (Statement of Attainment). This satisfies the requirements and completes the process.
Issue Qualification- RTO
On completion of the process, the assessor submits the final outcome through the internal quality process and the qualification is issued.

RPL Assessment Tool Cover Page
Qualification or Competency BSBCMM401 Make a presentation
This RPL Cover Page is to be completed by the candidate.
Your assessor will discuss the following areas with you.
0
Purpose and outcomes of the RPL assessment process
0
Relevant units of competency
0
Appeals process
0
Confidentiality and security of information
0
Special needs/Additional information

Candidate’s Name Roy Keane Phone No. 07 3265 3256
Assessor’s Name
Phone No.
Employer
Contact Details Zamboni Fashion –George Washington Phone No. 07 3659 3256
Location of Assessment Inspire Education Training Room
Assessment Date
Time

Portfolio Document List
Document Number Document Description
1. Resume
2. Job Description
3. Statement of Attainment
4. Referee Testimonial
5. Presentation sample

Document 1
RESUME – ROY KEANE
123 Somewhere Street • Paddington, Brisbane • 4053
Home: (07) 4555-1234, Mob: (0413) 555-1235 roy.keane@mufc.com
••••••••••••••••••••••••••••••
Seek the Challenging Position of Retail Salesperson
A highly talented Sales Manager with extensive experience in Retail Management and Sales
Summary of Skills
? Immense knowledge of wide range of product being sold.
? In-depth knowledge of the trade Practices Act.
? Excellent communication and listening skills.
? Ability to Manage People and Projects.
? Fantastic customer service and sales skills.
? Communicate well with people from diverse backgrounds and ages.
? Remarkable math skills.
? Great organisation skills and the ability to memorize stock.
? In depth knowledge and skills in creating and working with powerpoint presentations
? Exceptionally friendly, helpful, polite and patient.
? Extremely self-motivated and honest.
? Immense passion dealing with the public and strong enthusiasm and interest in merchandise being sold.
? Neat and tidy appearance and a clear speaking voice.
? Strong stamina and ability to spend lots of time on the feet, especially during busy periods such as Christmas sales.
Professional Work Experience
12/01/2005-current Zamboni Fashion
Position: Sales manager
Responsibilities:
• Facilitating monthly meetings for sales team
• Organising work schedules for sales team
• Assisting IT with development of software
• Presenting sales reports using PowerPoint and Microsoft Publisher
• Organising sales activities for monthly promotions

11/03/2003-12/01/2005 Kmart retail store
Position: Sales Manager
Responsibilities:
• Facilitating monthly sales meeting
• Presentation by PowerPoint of sales results
• Printing presentation materials prior to meetings
• Conducting internet search to compare results with competitors
• Use of presentation software according to organisational requirements
10/02/2001-11/12/2003 Target retail store
Position: Sales Assistant
Responsibilities:
Customer service
Balancing of point of sale at the end of trading day
Creating merchandise displays
Checking of customers bags
Stock take
Locking up store when required
Education
Completed and Passed Year 12 (2000)
End of Resume

Document 2
Zamboni Fashion
To assist customers in finding and purchasing the required merchandise in a retail environment. To relate to customers encourage customers to purchase products and assist in creating a positive customer experience.
Main Job Tasks and Responsibilities
• Creates electronic presentations
• Uses equipment and resources
• Has access to data base
• Present sale outcomes to share holders
• Uses strategies to conserve energy and resources
• Designs slides for various presentations
• Help IT department with development of software
• Store records of presentations in data base
• Facilitates monthly meetings with sales team
• Train Staff on product features and benefits
Key Competencies
• good communication skills
• good management Skills
• customer service and sales orientation
• patience
• adaptability
• initiative
• persuasiveness
• stress tolerance
• high energy level
• integrity

Document 3
Document 4
Zamboni Fashion
25/XX/20XX
REFEREE TESTIMONIAL
To whom it may concern,
RE: Roy Keane
And his skills in/as creating electronic presentations
I certify that the above named person has worked at Zamboni Fashion for a period of 5 years and has regularly undertaken the following activities within the workplace since commencing employment with this organisation and performs the following duties:
Organise personal work environment
Fosters and promotes an inclusive learning culture – and is a great communicator
Conducts sales meetings regularly
Presents results of sales by PowerPoint
Ensures a healthy and safe learning environment
Identify presentation requirements and supporting documents, transparencies and equipment
Conducts sales activities regularly
Develops activities related to monthly sales reports
Apply work organisation strategies energy and resource conservation techniques to plan work activities
Designs and develops numerous types of electronic presentations
Plans and organises delivery of presentations on computers
Facilitates individual learning of presentation features for visual impact
If you would like any further information or would like to discuss any of the above, I can be contacted on 07 5550 4103
Yours sincerely
George Washington
Signature George Washington
Position: Office manager

Document 5


Appendix 2 - RPL Evidence Mapping Matrix

Unit Sector Requirement to address Doc. Comments
ELEMENT PERFORMANCE CRITERIA
1. Prepare a presentation 1.1 Plan and document presentation approach and intended outcomes
1.2 Choose presentation strategies, format and delivery methods that match the characteristics of the target audience, location, resources and personnel needed
1.3 Select presentation aids, materials and techniques that suit the format and purpose of the presentation, and will enhance audience understanding of key concepts and central ideas
1.4 Brief others involved in the presentation on their roles/responsibilities within the presentation
1.5 Select techniques to evaluate presentation effectiveness
2. Deliver a presentation 2.1 Explain and discuss desired outcomes of the presentation with the target audience
2.2 Use presentation aids, materials and examples to support target audience understanding of key concepts and central ideas
2.3 Monitor non-verbal and verbal communication of participants to promote attainment of presentation outcomes
2.4 Use persuasive communication techniques to secure audience interest
2.5 Provide opportunities for participants to seek clarification on central ideas and concepts, and adjust the presentation to meet participant needs and preferences
2.6 Summarise key concepts and ideas at strategic points to facilitate participant understanding
3. Review the presentation 3.1 Implement techniques to review the effectiveness of the presentation
3.2 Seek and discuss reactions to the presentation from participants or from key personnel involved in the presentation
3.3 Utilise feedback from the audience or from key personnel involved in the presentation to make changes to central ideas presented
Performance Evidence • prepare and deliver presentations related to occupation or area of interest which demonstrate the use of:
• effective presentation strategies and communication principles
• aids and materials to support the presentation

• select and implement methods to review the effectiveness of own presentation and document any changes which would improve future presentations.

Knowledge Evidence • identify information collection methods that will support review and feedback of presentations
• identify regulatory and organisational obligations and requirements relevant to presentations
• describe the principles of effective communication
• describe the range of presentation aids and materials available to support presentations.
• identify information collection methods that will support review and feedback of presentations

Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Guidance: whilst foundation skills are already mapped to performance criteria, ensure that these link with your assessment of Roy’s evidence in the RPL Mapping Matrix
Skill Performance
Criteria Description
Reading 1.1, 1.2, 1.3, 2.2 • Reviews and analyses documents to identify information relevant to a specific presentation
Writing 1.1, 3.3 • Develops material to convey ideas and information to target audience in an engaging way
Oral Communication 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.2 • Presents information using words and non-verbal features appropriate to the audience and context
• Uses listening and questioning techniques to gather information required to develop or modify presentations
• Interprets audience reactions and changes words or non-verbal features accordingly
Interact with others 1.4, 2.1, 2.2, 2.4, 2.5, 2.6, 3.2 • Selects and uses appropriate conventions and protocols to encourage interaction or to present information
• Demonstrates sophisticated control over oral, visual and written formats, drawing on a range of communication practices to achieve goals
• Recognises the need to alter personal communication style in response to the needs or expectations of others
Get the work done 1.1-1.5, 2.2, 2.5, 3.1-3.3 • Takes responsibility for planning, sequencing and prioritising tasks and own workload to achieve outcomes
• Uses feedback from others, analytical and lateral thinking to review current practices and develop new ideas
• Uses the main features and functions of digital tools to complete work tasks

Appendix 3 - Record of the assessment
Assessor to complete one for each unit of competency
Unit Sector / requirement to address V A C S
1. Prepare a presentation 0
0
0
0
2. Deliver a presentation 0
0
0
0
3. Review the presentation 0
0
0
0
Performance Evidence 0
0
0
0
Knowledge Evidence 0
0
0
0
Key: V=Valid; A=Authentic; C=Current; S=Sufficient.

Assessment Result (circle/highlight one) Competent Not Yet Competent
Assessor name:
Signature:
Date:
Appendix 4 - RPL Assessment Record of Outcomes Form
Applicant name:
Applicant signature:
List of units of competency for RPL/RCC OFFICE USE ONLY
EVIDENCE OF ASSESSMENT
indicate evidence supplied ASSESSMENT OUTCOME
insert dates
Unit Code Unit of Competency Document review Questions Referee Report Practical Observation
Other Full Recognition approved Partial recognition approved Insufficient evidence Recognition not approved Feedback provided to applicant
BSBCMM401 Make a presentation 0
0
0
0
0

0
0
0
0
0

Comments/feedback (Office Use Only)
Assessor Name:
Signature:
Date:
Evidence to submit
The following evidence is required for this project:
Check box once complete ?
1. Written report
Describe in detail the guidance and briefing you would provide Roy in the presentation of his evidence.
0
2. Conduct the assessment and complete paperwork
Conduct your RPL assessment and submit all completed assessment paperwork as proof of having done this.
0
End of Project 9 – Plan and conduct an RPL assessment

Project 10 – Participate in
assessment validation 1
Project overview

You may choose from the following options (you only need to compete one):
Option 1
Use the scenario and unit of competency provided to participate in assessment validation.
Option 2
Participate in assessment validation in your workplace and provide the required evidence.
Steps to take (for both options)
1. Prepare for the assessment validation session
• Access the unit(s) of competency to be validated
• Familiarise yourself with the assessment tools to be validated
• Familiarise yourself with the validation paperwork (including any policies and procedures on validation)
Communication of Validation Meeting with relevant parties
• The Candidate must write an email/message/letter to the people participating in
• The communication advises the meeting to the parties who will participate in the Validation ensuring all they are aware of the date, time, purpose and scope for the Validation via electronic or hard copy correspondence.
2. Participate in the validation meeting (To include Validation Mapping Matrix and validation checklist)
• Actively contribute to discussions throughout the meeting
• Contribute to the mapping of the assessment tools to the unit of competency
• Contribute to the completion of the validation checklist (or other validation paperwork as appropriate)
3. Report your findings
• Complete a report to your supervisor detailing the findings of the assessment panel