Assessment Information
Subject Code: GB560
Subject Name: Designing, Implementing and Improving Processes
Assessment Title: Assessment 2 - Individual Project - Process Flow Diagram and
Descriptive Narrative
Weighting: 30%
Total Marks: 30
Due Date: TBA
Assessment Description
GB560 Assessment 2: Individual Project
Weighting: 30%
Length: Production of detailed diagram and simple descriptive narrative (500 words)
Due: Sunday of Week 5 at 1155pm (2355) - Submitted through Turnitin
Description: You are to create a process Flow Chart using one of the commercially available
software programs (Smartdraw, Lucid Chart, Visio etc.) that allows you to graphically represent the
online purchase of a product using a credit card (Visa or Mastercard only).
Instructions: Using the process elements listed below (plus any other elements that you believe
could be used to optimise the online purchase), create a simple Process Flow Diagram. Your diagram must show:
1. The correct sequence of the steps and flow linkages
2. Identify where decisions will occur and chart the flow of options
3. Identify where information will need to be communicated and stored
Elements of Process
• Credit Card Order Processing
• Transaction entered in ledger
• Transaction completed in order system
• Funds Available?
• Credit card valid?
• Card Validation System (IT system)
• Transaction started in order system
• Order placed with credit card selected as payment method
• Customer must enter new payment method
• Entries are reconciled at end of month - Accounts Receivable
• Customer information database
• Customer sent receipt via e-mail
In addition to the construction of the diagram you are also to write a simple narrative that describes the whole process. This narrative should be no longer than 500 words.
COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.

COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.

Assessment Marking Rubric
Criteria HD (High Distinction)
85%-100% DN (Distinction)
75%-84% CR (Credit)
74%-65% P (Pass)
50%-64% NN (Fail)
0%-49% Score
Sequencing of events
10 marks Excellent and logical
sequencing of the nominated events. Other elements identified to improve the process. Very good and logical sequencing of the nominated events. Other elements identified to improve the process. Competent and logical sequencing of the nominated events. Basically correct sequencing of the nominated events but 1-2 errors evident. Poor sequencing of the nominated events with 3 or more errors evident. /10
Accuracy and Quality of Diagram
15 marks Excellent diagram using the chosen software in a skilful manner.
All elements are presented correctly with their correct linkages. Very good diagram using the chosen software in a competent manner.
All elements are presented correctly with their correct linkages. Very good diagram using the chosen software in a competent manner.
All elements are presented correctly but some linkages are incorrect or omitted. Basic diagram.
Some elements are presented incorrectly and some linkages are incorrect or omitted. Poor diagram quality. Incorrect or no use of software. Elements and linkages are poorly presented. /15
Descriptive Narrative
5 marks Full and skilful description of the entire business process including proposed additional elements. Very good description of the business process including proposed additional elements. Competent description of the business process without incorporating additional elements. Basic description of the business process without incorporating additional elements. Poor grammar or minor mistakes in the process evident. Poor or incomplete
description of the business process. Poor grammar and spelling evident. /5
Comments:
Assignment Mark/Grade: Total score
/30
COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.