Management, Backup & DR
Value: 15%
Due date: 24-May-2015
Return date: 14-Jun-2015
Submission method options
EASTS (online)
Alternative submission method
Task
The DTGOV IMB has considered your assessment of the risk management and security issues for the migration of DTGOV’s office productivity and email tools to an SaaS provider. They have decided that they need an additional assessment on the management and the SLA of the chosen provider.
You have been assigned the task of providing the IMB with an assessment of the management requirements and the provisions of the SLA for the proposed provider. You are to:
1. Using the SaaS provider Google docs/Gmail:
1. Discuss the requirements for remote administration, resource management, SLA management and billing management of your chosen provider. It may be useful to consider Morad and Dalbhanjan’s operational checklists here. This section should be no more than two to three pages in length.
2. Discuss briefly how you will consider application resilience, backup and disaster recovery for your chosen provider. This section should be no more than two to three pages in length.
3. Use Erl’s SLA guidelines to assess the SLA for your chosen provider. This section should be no more than two to three pages in length.
4. Provide a covering one to two page executive summary of these three assessments to the IMB and summarise the major opportunities and risks that have been identified in your assessments.
Online submission via Turnitin is required for this assignment.
Rationale
This assignment covers the following objectives:
• Be able to compare and evaluate the ability of different Cloud Computing Architectures to meet a set of given business requirements;
• Be able to evaluate a set of business requirements to determine suitability for a Cloud Computing delivery model;
• Be able to evaluate and design an ICT Risk Management strategy for a Cloud Computing Delivery plan to meet business requirements;
• Be able to interpret, evaluate and plan the Governance and Security requirements for a Cloud Computing delivery plan;
• Be able to analyse and evaluate business requirements to plan a migration to a Cloud model;
Marking criteria
Marking Criteria:
Question Marks
Executive Summary 10
Question a - Management & Remote Administration 10
Question b - Backup & DR 15
Question c - SLA Assessment 15
Total 50
Spelling, grammar & presentation (up to -5 marks)
Referencing (up to -5 marks)
Assessment Rubric:
Question HD DI CR PS FL
Executive Summary Clear & comprehensive summary of the three assessments that highlights all major issues Detailed summary of the three assessments that highlights most major issues Good summary of the three assessments that highlights many major issues Adequate summary of the three assessments that highlights some major issues Inadequate or incomplete summary of the three assessments that highlights few or no major issues
Management and remote administration Clear, comprehensive assessment of service management, critical points identified & discussed, Detailed assessment of service management, most critical points identified & discussed, Good description of service management, some critical points identified & discussed, Adequate description of service management, some critical points identified Incomplete or inadequate description of service management, none or few critical points identified
Backup and DR Clear, comprehensive description of backup and DR plan, critical points identified & discussed, Detailed description of backup and DR plan, critical points identified & discussed, Good description of backup and DR plan, some critical points identified & discussed, Adequate description of backup and DR plan, some critical points identified Inadequate or incomplete description of backup and DR plan, none or few critical points identified
SLA assessment Clear & comprehensive assessment of SLA, critical points identified and discussed Detailed assessment of SLA, most critical points identified and discussed Good assessment of SLA, many critical points identified and discussed Adequate assessment of SLA, some critical points identified and discussed Inadequate or incomplete assessment of SLA, none or few critical points identified
Spelling, Grammar, Presentation Up to 5 marks may be deducted for poor presentation, spelling and grammar
APA referencing Up to 5 marks may be deducted for not providing or following the proper APA style of referencing.
Note that the guide for APA referencing is provided in the Resource Section of the ITC561 Interact site.
There are 4 sections in this assignment that is part a, b, c and d
d is executive summery which has to come first, then we need to follow through a, b and c.
a)In the first bit we have 4 parts that is
Remote administration
Resource management
SLA management
Billing management
It may be useful to consider Morad and Dalbhanjan’s operational checklists here. To find that document you can use this link https://s3.amazonaws.com/awsmedia/AWS_Operational_Checklists.pdf
Only one reference that should be from Google. The maximum has to be two pages only not more than two pages.
b) in this we have 3 parts that is
Application resilience,
Backup
Disaster recovery
Need 2 references in which one should be from google and the other should be from application resilience or back up!! This second part should not be more than 2-3 pages.

c) in this part we need to assess the SLA of google to that of the Erl’s SLA guidelines, this should not be more than 2 pages. This should also have 2 references.
Erl’s SLA guidelines:
? Mapping Business Cases to SLAs
? Working with Cloud and On-Premise SLAs
? Understanding the Scope of an SLA
? Understanding the Scope of SLA Monitoring
? Documenting Guarantees at Appropriate Granularity
? Defining Penalties for Non-Compliance
? Incorporating Non-Measurable Requirements
? Disclosure of Compliance Verification and Management
? Inclusion of Specific Metric Formulas
? Considering Independent SLA Monitoring
? Archiving SLA Data
? Disclosing Cross-Cloud Dependencies