Marked out of 100 – Weighting 20%
Due Date – refer to StudyDesk
All assignment submissions must be completed individually via your study desk. Collusion and cheating is considered to be a very serious issue and all assignments will be closely monitored to ensure that all students are submitting their own work. This ensures that all students are treated fairly and graded on their own knowledge and work. It is acceptable to discuss course content with others to improve your understanding and clarify requirements however you must not discuss the actual assignment solution and the solutions to assignment questions must be done on your own. You must not copy from anyone, including tutors and fellow students, nor provide copies of your work to others. Assignments that do not adhere to this requirement will be deemed as being the result of collusion or cheating. This may lead to severe academic penalties as outlined in the Student Academic Regulation Misconduct policy found at:-http://policy.usq.edu.au/portal/custom/detail/student-academic-misconduct/index.html. It is your own responsibility to ensure the integrity of your work. It is recommended that you use passwords to protect your files and ensure that others are unable to access your work. All assignments must be submitted in electronic form via the link on the Study Desk by the due date. Ensure that you read the extension guidelines for this course as posted onto the course Study Desk. Only requests that fall within the specified guidelines will be considered. Do not assume that all extension requests will be approved.
Read each assignment question carefully and refer as required to your course textbook and I/SB materials. I encourage students to post any queries that they have regarding this assignment onto the course Study Desk. An appropriate response will be provided and this enables all course participants to view the relevant discussion. Please also read the Study desk item regarding contact with the course team prior to directly contacting the course team.
For all assessment item digital file naming convention: When you have an assessment item you need to upload digitally, please use the following naming convention when saving your digital document: (If you do not follow this you will lose marks)
Student last name_assignment #_CIS2000_Student USQ ID
For example, the first assignment for CIS2000 submitted by Jianming Yong, student # 0061234567. If I was uploading this assessment item, my file would be named as follows:
Assignment 1 S1 2015 CIS2000
Kahuna Cleaning Supply
Kahuna Cleaning Supply is a family-run business based in New Haven, Connecticut that specializes in commercial cleaning supplies and business support products for commercial, industrial, and institutional clients. Only a few computerized operations are in the business. In an effort to become more efficient and profitable, the vice president, Julia Thompson, has hired a systems analyst, Robert Hanover.
Julia and Robert have made progress in the development of a strategic plan for Kahuna Cleaning Supply. Robert is anxious to define the requirements for the new system. He has gathered more information and has created the following organization chart for Kahuna Cleaning Supply.
Robert: Julia, it’s time to start moving on the system investigation. The mission statement is finalized and strategic planning is well underway. I can see that the directors are beginning to think about how their departments can benefit from better information management.
Julia: You’re right! Andrew McClean found out that we lost a big order the other day because the customer was able to get the estimate much more quickly from a company in the Midwest because of their online presence. He’s wondering just how many sales we are losing because of timeliness issues. I had Anna’s group gather numbers for the directors about how many times our profit margin has been reduced because of human error somewhere along the order process. We are profitable, but could be more so by reducing error and becoming more competitive with timely information to our potential customers.
Robert: Andrew’s area of sales is a logical place to start the investigation. I need to interview sales and customer service representatives to get an idea of the requirements for the new information system. What kind of information will we include? What do we want to get out? What processes need to be managed? What are our business needs?
Julia: This will take some time, and a lot of information needs to be gathered. You should make sure you spend some time with the accounting clerks too, because they fill in for customer service representatives.
Robert: I’m ready to get started!
1. Develop a fact-finding plan including interviews, documentation review, observation, questionnaires, sampling, and research. (25%)
2. Review the organizational model above and list the individuals you would like to interview. Prepare a list of objectives for each of the interviews you will conduct. (25%)
3. Prepare a list of specific questions for each individual you will interview. (25%)
4. Design a questionnaire that will go to a sample of Kahuna Cleaning Supply customers to find out if they were satisfied with the sales and ordering process. Your questionnaire should follow the suggestions in this chapter. Also, decide what sampling method you will use and explain the reason for your choice. (25%)